The Orchard Med Practice - Ratings and reviews
Reviews
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Review titled Fab Phlebotomist & Practice Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2024
Thank you to both the Phlebotomist & Practice Nurse for the consultations I have received recently. The blood test appointment went without any issue and the Phlebotomist was very efficient. Once my results arrived back, the Practice Nurse rang me to discuss my diagnosis. She was kind, caring & extremely professional whilst adding a little light relief to the call. I liked to take this opportunity to thank both members of Staff for providing a great service
Visited March 2024
The Orchard Med Practice has not yet replied.
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Review titled Well organised clinics
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
Fab organisation of the flu & Covid clinics! The appointments were easy to arrange via the link provided in the text messages. Hardly any waiting and vaccinated on both occasions by professional & cheerful Staff. Thank you for all your hard work
Visited October 2023
Review titled The Orchard Med Practice
Replied on 06 October 2023
Dear Patient Thank you for your feed back re the flu & covid clinics and this will be passed onto the Staff involved. The clinics require much organisation, coordinating various members of the Practice & this sometimes, requires Staff to provide clinics outside of their normal contracted hours. Kaye Heath Administration Manager
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Review titled Can't even get an appointment !
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
Needed to see a doctor urgently, well to me it's urgent. All you ever get told is call back in the morning. If you go to the hospital get told it's something your doctor needs to look at! I'm not a person who often goes to the doctors, but today I really need to see a doctor or nurse!! What do we pay National Insurance for ?? The receptionists are very rude and patronizing!!
Visited October 2023
Review titled The Orchard Med Practice
Replied on 12 October 2023
Dear Patient, Thank you for your feedback. I am Kaye Heath, Administration Manager and I apologise on behalf of the Practice for your experience in trying to arrange an appointment. From your review I understand that you require an appointment to discuss a letter following contact from the hospital. During and following the Covid Pandemic, our appointment system has changed on several occasions to reflect the changes outside of General Practice. Routine appointments, both face to face & telephone consultations are available to pre- book either via Reception or via the NHS app. We still continue to provide emergency 'on the day' appointments to our Patients. We are also able to offer appointments via the Extended Hours Service - evening & weekend appointments. Should you wish to be seen sooner than a pre-bookable appointment or telephone consultation is available, please contact the Reception Manager on 01455 282599, to discuss the issue further. Your feedback will be circulated to Staff at the Practice and made available for discussion at our regular Practice meetings. Kind regards, Kaye Heath Administration Manager
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Review titled Unreachable
Rated 1 star out of 5
by Mike - Posted on 14 June 2023
I've been unable to get an appointment for my wife who needs looking at urgently. Eventually I went into reception to book an appointment to be told to phone at 8.15. I explained the problem an the receptionist said "make sure you get your wife in", the waiting room was empty at the time. So you phone at 8.14, surgery closed,8.15 and your unable to get through. On top of that, the website says they're accepting new patients, great. I don't suppose I'll get a reply to this as it seems the surgery only replies to good feedback. Many thanks and best of luck if your I'll. Mike
Visited June 2023
Review titled The Orchard Med Practice
Replied on 15 June 2023
Dear Mike, Thank you for your feedback My name is Kaye Heath, Administration Manager. I would like to apologise on behalf of the Practice for the poor experience you have received when trying to arrange an appointment for your wife. I understand your frustration at not being able to arrange an appointment either via Reception or by telephone and apologise for this. I will forward your feedback to both the Practice Manager & Reception Manager. The appointment system has changed several times before, during and after the Covid Pandemic. Appointments are available to book online via the NHS App but understand that some illness' require more urgent care. Should your wife still require an appointment, please contact Lucy Neal, Reception Manager to discuss the issue further. Kind regards, Kaye Heath Administration Manager The Orchard Medical Practice
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Review titled Very good practice
Rated 5 stars out of 5
by Karen Tew - Posted on 16 May 2023
Saw a GP today she was very caring and understanding. Gave me lots useful advice. I can't remember her name but it began with the letter m.
Visited May 2023
Review titled The Orchard Med Practice
Replied on 25 May 2023
Dear Karen Thank you for taking the time to write a review. On checking, I note that Dr's name and will inform her of the review. Kind regards, Kaye Heath Administration Manager
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Review titled Disappointed with the service
Rated 2 stars out of 5
by Kim - Posted on 06 March 2023
I phoned in the morning to make an appointment in Feb, took me 45 minutes to get through, when I got through I was told to phone at 8:15am the next morning. I was then given a phone call appointment. When on the phone the doctor couldn't understand why I had been given a phone call appointment and not to be seen. She gave me an Appointment with another doctor for the afternoon. Reception then phoned me to change the time of my appointment. When I went, I didn't see the person I was originally told that I was seeing. They told me to go back in two weeks if symptoms are still showing. I phoned this morning at 8:15, to be told that I can't pre book an appointment for a few weeks time and it wasn't an emergency to book for today. They didn't ask anything about what was wrong and they also didn't seem interested when I told them that the symptoms have now been 8 weeks. Very disappointed in the service!
Visited March 2023
The Orchard Med Practice has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Laura Madden - Posted on 02 November 2022
Full of praise for the fantastic care my three year old grandson received when registered as a temporary resident. He was visiting for a few days and needed to be seen twice. Thank you to everyone involved.
Visited October 2022
Review titled The Orchard Med Practice
Replied on 03 November 2022
Dear Laura Many thanks for your feedback following the care provided to your visiting Grandson. I will pass this feedback onto the Practice Staff Kind regards Kaye Heath Administration Manager
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Review titled Appointments - help please!
Rated 2 stars out of 5
by Anonymous - Posted on 25 August 2022
I phoned at 1pm to book an appointment for the afternoon. I have previously been told to do this when finally getting through in the morning at 8:30, after trying to ring many many times and being told all the appointments are gone. However this particular afternoon, was not for 'normal appointments' it was for medical emergencies. My first question would be is there a pattern to when you can book an appointment for 'normal appointments' in the afternoon, and if Friday afternoon is always staff training? Is there any reason why the lines open at 8:15? I don't know about anyone else, but at this time I am either dropping kids off at school and going straight to work, or I am already on my way to work. There is no point calling when I get to work because all the appointments will be gone and I am wondering which days I will either have to be late into work or arrange for someone else to take my kids to school so I can sit for half an hour or more trying the doctors number. My main health condition is one of anxiety, and nothing stresses me out more than having to either get a doctors appointment or order medication.
Visited August 2022
The Orchard Med Practice has not yet replied.
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Review titled Super service in a difficult situation
Rated 5 stars out of 5
by Peter Blundell - Posted on 15 July 2022
I received wonderful service today when a prescription got taken from me by the local Broughton pharmacy, and then they closed early and failed to dispense it. The receptionist and doctor liased with another local pharmacy so that I was able to receive the drugs that same afternoon. It would have been all too easy for them to say “you’ll have to wait until the pharmacy reopens” (whenever that might be!) but they went the extra mile to get me the painkillers as quickly as possible. Thank you Broughton Astley surgery. Your kindness is much appreciated
Visited July 2022
Review titled The Orchard Med Practice
Replied on 22 July 2022
Dear Patient Many thanks for your feedback. It is very kind of you to thank those involved and I hope this service assisted with helping you find relief when in pain The feedback will be passed onto the Staff involved. Thank you once again Kaye Heath Administration Manager
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2022
The lack of care is appalling. I'm having to chase not only the GP but the hospital and I'm still no further forward with an appointment for my son. Meanwhile they continue to prescribe antibiotics that cant be found at any chemist in a 15 mile radius! Takes forever to get through on the phone and when someone finally calls back it is yet another locum doctor who doesnt know his case. Why should we have to fight to get basic care?! Used to be a lovely GP practice but really isnt fit for purpose anymore, too many patients and not enough staff. Im not the only one in the village to complain
Visited July 2022
Review titled The Orchard Med Practice
Replied on 22 July 2022
Dear Patient Thank you for your feedback I am responding on behalf of the Practice - Kaye Heath, Administration Manager I can only apologise for the experience you and your son have received from the services involved. Please contact Justine Beresford, Practice Manager (currently on annual leave ) or Tracey Pemberton, Assistant Practice Manager, on 01455 288599, to discuss this issue further. Kind regards, Kaye Heath