The Uppingham Surgery - Ratings and reviews
Reviews
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Review titled Exceptional care
Rated 5 stars out of 5
by HJR - Posted on 25 April 2024
While visiting for my annual review my unwellness was quietly, kindly & professionally identified & I was referred to an appropriate practitioner whose attitude & practice was empathic, caring, inclusive & giving detailed explanion of treatment. Totality of experience is worthy of high grade recognition & general recommendation.
Visited April 2024
Review titled The Uppingham Surgery
Replied on 26 April 2024
Thank you for taking the time to leave feedback following your recent visit to the practice. Our aim is always to deliver patient centric care with the patient very much front and centre of their own health. Your feedback has been shared with the practice team as part of our culture to share and learn from patient experience.
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 05 March 2024
New born granddaughter 6 days old needed a gp appointment but as she had not been registered was not able to be seen - despite her registration had been sent the week before - following week same response - she is not registered - when questioned as to why receptionist said there was a queue for registering and it was not her ‘job’ to do this - so unhelpful- particularly as the mum was so distraught - really bad service not satisfactory at all - when asked to speak to the practice manager was told they were in ‘meetings’ all day and to email the complaint - this is really unacceptable.
Visited February 2024
Review titled The Uppingham Surgery
Replied on 19 March 2024
Thank you for sharing your feedback regarding a recent experience at the practice. There is always more than one manager on duty and we apologise that you were not given the opportunity to speak with our Operations Manager or Patient Services Team Leader who are here to help our patients. Despite not being registered we would have offered an appointment if one had been available as we could have prioritised the registration based on the urgency. As the grandparent it is unclear if you have parental responsibility or the mother of the child does. Should the mother wish to complain and allow us to conduct a thorough investigation, this can be raised via our practice website. We apologise for the distress this has caused.
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Review titled Pregnant and not being taken seriously
Rated 2 stars out of 5
by Hollie - Posted on 12 March 2024
I suffer with recurring UTI's and sent a sample in in December 2023, in which everything came back as normal no further action was taken by the doctors. 6th February I found out I was pregnant and still had these symptoms, so I went back to the doctors on 14th February and gave another water sample. The doctor I saw promised me he would get back in touch the next day with results, and to discuss next steps if everything came back normal again. Monday 19th February my result came back, normal. No further action. However, I was still experiencing these symptoms, I called the doctors to follow up the call back I should've received off the doctor I saw on 14th as he promised, only to be told, he will call back, never to receive a call. Water infections in pregnancy is proven to cause low birth weight babies, premature births, even miscarriage and still birth. It is a serious matter which should be taken as such. I spoke to another doctor on 6th March and expressed my anxiety around continuing symptoms and being pregnant, she advised my symptoms clearly indicated infection and results from sample tests aren't always specific, I should be on antibiotics, she also confirmed the previous doctor had a task outstanding with me for 3 weeks. 3 weeks. I also spoke to my midwife who confirmed it was a medical issue and to keep following up with doctors. I received a phone call on 11th March advising my water sample came back clear and no further action and this should be reassuring? How is that reassuring when I am still experiencing the same symptoms? The next morning, 12th March, I received a text at 8:34 explaining I did in fact have a water infection, I replied 3 minutes later. On the NHS app I can see that on the notes there is information about the antibiotics I have to take. I called another 3 times on 12th March as I didn't hear back from my message I sent at 08:37, only to be told time and time again the doctor will get back in touch. Its now nearing 4pm and I explained how I'd like to start the treatment today to alleviate any further risk to my pregnancy, I am waiting to hear back 7 hours later. I appreciate there are other patients to be seen but I have not been taken seriously for weeks, forgotten about and pushed under the rug and I feel disappointed that I have been made to wait all day when I am already suffering huge anxiety, first trimester symptoms and on top of all of that UTI symptoms too. Its disgraceful and quite frankly disgusting practice from the NHS.
Visited February 2024
Review titled The Uppingham Surgery
Replied on 16 April 2024
Thank you for comment regarding your experience of care delivered by Uppingham Surgery. We are sorry to read you are unhappy with the service provided by the surgery. It is inappropriate to respond directly without breaching patient confidentiality on this open forum. If you would like us to formally investigate your concerns, we would advise that you raise a complaint so that we are given the opportunity to investigate and review your care and ensure lessons are learnt from your experience. You can email the practice: uppinghamsurgery@nhs.net and mark for the attention of the practice manager.
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Review titled Efficient and effective
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
I applied for a GP phone call and received a text giving the time frame for the call. The GP phoned within that exact time frame and gave me a same day appointment. The appointment was efficient and thorough and an x-ray was authorised. I phoned the x-ray department the next day and was offered an appointment for that very same day - impressive, and thank you.
Visited October 2023
Review titled The Uppingham Surgery
Replied on 03 November 2023
Thank you for taking the time to feedback on the service provided by Uppingham Surgery. As a team we are delighted to hear about the positive experience you have received following you recent need to contact the practice. Your feedback has been shared with the practice team as part of our continuous learning and reflection ethos.
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Review titled Nurse experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
I had an ECG today. The nurse who completed it was delightful. She was friendly and pleasant. She also noticed that I was due a blood test so she did this as well, so that I didn’t need to make another appointment. Thank you
Visited September 2023
Review titled The Uppingham Surgery
Replied on 04 October 2023
Thank you for your feedback following a recent appointment with one of staff here at the practice. Your feedback has been shared with the team as part of continuous learning.
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Review titled Unable to book online appointment
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
Practice texted me to arrange a blood test. I could find no way to do this. This is the second time I have had the same problem. The previous response from the practice told me all the links were working - they're not on my tablet. This should be the simplest task, so please either send a link in the txt or detailed instructions
Visited September 2023
Review titled The Uppingham Surgery
Replied on 04 October 2023
Thank you for your feedback. We send a high number of appointment links to our patients to book an appointment for some services at a time convenient time with them with a significantly high success rate. NHS England is wanting Primary Care to use digital platforms to enable easier access for patients and allow staff to deal with the patients on the telephone that need priority care. Regrettably we are unable to help with user operability or equipment a patient uses. We recommend patients use the NHS App which has an easy user friendly interface for ordering repeat prescriptions and checking their medical records. It is disappointing to read you have a left a one star review based on very small part of the whole service we deliver to our patients.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
I had a minor medical procedure at Uppingham surgery. The doctor and nurse were brilliant. I was nervous but they put me at ease and explained everything. They were very friendly and helpful and made me comfortable. I think it’s a brilliant service to be offered by my GP’s practice rather than going to a hospital or elsewhere. Thank you.
Visited August 2023
Review titled The Uppingham Surgery
Replied on 04 October 2023
Thank you for your feedback following a recent procedure with the practice. Your feedback has been shared with the team as part of continuous learning.
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Review titled Very poor online system
Rated 2 stars out of 5
by Anonymous - Posted on 01 August 2023
Completely unable to book online appointment. Internal weblinks all lead to 'unable to book online appointments' This includes the surgery website online services link, NHS log in & engage gp, systemonline tpp & their Airmid app Had to resort to phone & long wait
Visited August 2023
Review titled The Uppingham Surgery
Replied on 02 August 2023
Many thanks Indeed for your NHS Review, we're sorry to hear the struggles you have experienced Online via our website. I have checked the links to ensure they're live for the user, Please may I ask which menu's you negotiated? Our 'Contact us Online' tile on the home screen is the fastest and most reliable method to receive an appointment with the clinician, Contact us Online can also be used for admin related enquiries to our practice staff. The 'Login to Online Services' tile will give you access to Patient Systm1 online, Unfortunately we do not offer appointments on this program. Patient Systm1 Online will permit you access to prescriptions & Online Record access, a mirror image of the features on the NHS App. I very much hope my suggestions are helpful in the near future. Kindest Regards - Operations Manager - Uppingham Surgery
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
They do what they say they are going to do and are very professional. A new way of working in last few years, which suits people who are not computer literate but may be more difficult for anyone unfamiliar with computers, the web or smartphone. Phoning the surgery requires patience but has improved. If you use the App or web services it is an extremely efficient way to have your illness investigated. Well run practice and pharmacy, great Drs and staff.
Visited May 2023
Review titled The Uppingham Surgery
Replied on 15 June 2023
Thank you for your positive feedback on the service you have received from Uppingham Surgery. We strive to take on board patient comments and improve our services based on the feedback we receive. Your review has been shared with the wider practice team.
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Review titled Poor Communication
Rated 3 stars out of 5
by Anonymous - Posted on 30 May 2023
The online system is poor and gives out web addresses that do not work and repeat prescription requests appear to be ignored. If you want us to use the online systems, please can they work, otherwise it would be best to ditch them to avoid the waste of time and just ask patients to telephone and wait for an answer.
Visited May 2023
Review titled The Uppingham Surgery
Replied on 05 June 2023
Thank you very much Indeed for your honest Review, We have recently launched our new website and had a number of teething issues with the Http links provided to our patients. The matter should now be resolved and we certainly apologise for the inconvenience caused. Please do contact Uppingham Surgery directly if you have any further questions. Kindest Regards