Charnwood Medical Group - Ratings and reviews
Reviews
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Review titled Misinformation
Rated 2 stars out of 5
by BRUCE JENNINGS - Posted on 03 April 2024
After being sent by the surgery for an x ray, I was informed by the hospital to contact the surgery for the results. On contacting the surgery I was informed by the receptionist that there was an abnormality showing in the x ray and a doctor would contact me within a week. After no contact within that week I re rang the surgery and was initially told that no x ray had been received from the hospital. I informed the receptionist that this was incorrect as it was the surgery that had informed me of an abnormality, after further investigation the x ray results where located and told that I would be contacted within 6 Weeks. This is after being previously being told within 1 week. This is misinformation, and further delay is subjecting me unnecessary further pain, discomfort and restrictions in my day to day life.
Visited April 2024
Review titled Charnwood Medical Group
Replied on 04 April 2024
Dear Mr Jennings, Thank you for taking the time to feedback to us through the NHS site. I am very sorry to hear about the experience that you have had and the misleading information that you have received from the team. I will try and make contact with you on the phone so that we work out a plan to take things forward and try and help. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Great Service
Rated 4 stars out of 5
by Ian Farnfield - Posted on 18 April 2024
Had to have a blood test today. Saw one of the nurses. Very pleasant and made me feel at ease. I'm not the easiest to get blood out of but the nurse confidently found a vein, inserted the needle which I never felt and withdrew the blood. I left feeling I'd been well looked after.
Visited April 2024
Review titled Charnwood Medical Group
Replied on 18 April 2024
Dear Mr Farnfield, Thank you for taking the time to feedback to us on our NHS page. I am pleased to hear about your positive experience today and will make sure that it is shared with the member of the team that you saw. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Excellent Services by Charnwood Care Medical Group
Rated 5 stars out of 5
by M Arslan Naz - Posted on 05 April 2024
Last week, I had the pleasure of scheduling an appointment with my GP from Charnwood Medical Group. Not only was I able to arrange a GP appointment within the same week, but my GP kindness, professionalism, and attentive approach truly stood out. She took the time to listen to my concerns and recommended Betacap, a medicine that miraculously resolved my long-standing dandruff issue. Moreover, I'd like to extend my gratitude for the seamless process of obtaining a repeat prescription upon request. This experience has reinforced my belief in the dedication and efficiency of our NHS team, even amidst resource and funding constraints. It's important to highlight that my positive encounter with my GP and the NHS contrasts with the negative portrayal often seen in the media and on social platforms. I believe it's crucial to recognize and celebrate the hard work and commitment of our healthcare professionals, especially in challenging circumstances of resource crunch and limited funds. Once again, thank you to my GP and the entire NHS team for your unwavering dedication to patient care.
Visited March 2024
Review titled Charnwood Medical Group
Replied on 05 April 2024
Dear Mr Naz, Thank you for taking the time to feedback to us on our NHS site and for your kind an encouraging words. I will make sure that your comments are passed on to the team. We are pleased to hear about your positive experience at the practice. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Trying to get a none emergency appointment
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
Unable to get one Disgraceful, so many hoops to jump through not able to talk to anyone when you do finally do get through you get an automated message which doesn't help you to get an appointment or actually talk to someone
Visited February 2024
Review titled Charnwood Medical Group
Replied on 05 March 2024
Dear NHS Site User, Thank you for taking the time to feedback to us on our page. We are very sorry to hear that you have been finding it hard to get an appointment using our system. We do have an online form that all patients can submit so that we can organise a suitable appointment for them and our team are always available to help with this once this after they have finished answering calls for on the day appointments at 9am. I would be very happy to talk to you about the system and how we can organise an appointment for you and can be contacted on 01509 615271 should this be helpful. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Shocking!
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
I had been trying for months prior to this to get a GP appointment to discuss my need for a referral without any luck or when I do get through told they are only taking emergency appointments. After a trip to urgent care and then A&E earlier this week I was told to contact my GP to further discuss a referral and to book an appointment if the issues I went to A&E with persisted. Got through this morning after a long wait and was booked in for a telephone appointment for the morning which I have yet to receive into Friday afternoon. And not able to get through to reception to find out a time range for this appointment before I have to leave for work this evening. I am very frustrated with this GP practice. I can never get an appointment and the one time I do manage, only after having had to go to A&E beforehand, I am still left for a lone period of time waiting and possibly having to cancel sessions at work (I work as a counsellor so cannot use my phone during sessions) to try and accommodate for my morning phone call having not taken place in the morning
Visited September 2023
Review titled Charnwood Medical Group
Replied on 04 September 2023
Dear NHS Site User, Thank you for taking the time to contact us via our NHS Page. We are very sorry to hear about your recent experience and that you have been finding it difficult to make an appointment at the practice. Four weeks ago we introduced a new system that allows patients to contact us online for non-emergency problems to try and make it easier for our patients to contact us and this seems to have been working well with some positive patient feedback. I would be very happy to explain the new system and also look at your individual appointment on Friday and can be contacted on 01509 615271 should that be helpful. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Worst practice in the u.k ?
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2023
Submitted online doctor call back request Monday a.m By 6.15 p.m on Tuesday heard nothing. Rang a number of times and receptionist said doctor had my request. Even asked for a photograph of infected lump. I am 77 and do not have a smart phone. When down this route as ringing at 8.00am will get you nowhere. This practice is a disgrace.
Visited September 2023
Review titled Charnwood Medical Group
Replied on 27 September 2023
Dear NHS Site User, Thank you for taking the time to feedback to us via the NHS Site. I am very sorry to hear of your recent experience accessing the practice. It sounds like you have used our new system to send a message which we aim to reply to in two working days advising of the next steps. We introduced this system as a result of patient feedback about the difficulties of having to phone at 8am. It is hard for me to investigate what has happened in this instance as I don’t have any information about you but I would be very happy to talk through the new system and look at anything that has gone wrong and can be contacted on 01509 615271 if you are able to help me do this. We do ask patients to send us images sometimes, if they can, as we can often avoid an unnecessary visit for patients by doing this but we have different options for patients who do not have a smart phone, again this is something I would be very happy to look in to if you can provide us with some more details. Yours Sincerely, Paul Hanlon (Business Manager)
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Review titled Unable to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
I was told to make a GP appointment if my symptoms worsened. My symptoms got worse and I rang for an appointment. Instead of booking an appointment the receptionist instructed me to use the online system and a GP would contact me the same day, they didn't. I'm now in considerable pain, and still no contact from the GP. The system is broken.
Visited August 2023
Review titled Charnwood Medical Group
Replied on 04 September 2023
Dear NHS Site User, Thank you for taking the time to contact us via our NHS Page. I am sorry to hear of your recent experience accessing the surgery. We aim to respond to all online enquiries within two working days as stated on the form but have a different system for emergency medical problems. I would be very grateful if you could spare the time to contact me on 01509 615271 so that I can investigate what has happened in this instance further and listen to your call with our reception team. I can be contacted on 01509 615271 if you are able to help with this. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
I have a child that has complex medical needs and cannot get an appointment at this surgery. A senior partner has admitted that they have too many patients for the number of doctors they have. We end having to go to the local urgent care centre or A&E departments in Leicester or Nottingham because we cannot get an appointment at Rosebery.
Visited May 2023
Review titled Charnwood Medical Group
Replied on 15 May 2023
Dear NHS Site User, Thank you for taking the time to feedback to us via our NHS page. We are very sorry to hear about the difficulty that you have had trying to get an appointment at the surgery. It is certainly the case that demand for GP appointments is higher than it ever has been and a decreasing workforce means that across the country there are not enough doctors for the number of patients who need help. Our practice is currently in the process of recruiting additional GPs and we hope that process will be successful to help improve access to appointments. I would be very happy to discuss any of the above information with you and help get your child booked in for an appointment and can be contacted on 01509 615271 to arrange this. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Can't Get a Follow Up Appointment
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2023
Following my latest Gastroenterologist appointment I need to review the ongoing symptoms and actions with my GP but can't get an appointment. This is despite ringing at 8am every day for the last 4 working days. This is starting to impact on my mental health.
Visited March 2023
Review titled Charnwood Medical Group
Replied on 31 March 2023
Dear NHS Site User, Thank you for taking the time to give us feedback through our NHS page. We are sorry that you have had trouble trying to get an appointment. We are seeing a huge demand for appointments at the moment and despite offering an increased amount of appointments we appreciate how difficult it can be. This is something that we are working hard on within the envelope of funding that we are given by the Government. I would be very happy to talk to you about the things that we are doing to try and make the system better and listen to any ideas that you might have as well as helping with your specific problem and can be contacted on 01509 615271 should you wish to do that. Your sincerely, Paul Hanlon (Business Manager)
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Review titled Impossible to get and appointment & rude
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
Been trying to get a future (2/3 days in advance) appointment since November for mental health concern as recommended by another mental health NHS service. Each time Iv called Iv been greeted by a rude receptionist that doesn’t even let you finish speaking or explaining what the appointments for or why it needs to be a future appointment due to work and not possible to do a same day appointment, for them to very rudely tell you it’s not something they do, you will have to call at 8am on the day and book an appointment, although when you do that bang on 8am all the appointments are gone?? How can they all be gone when Iv rang at 8am, been on hold less than a minute and yet all the appointments are gone? Not long been with the surgery after moving to the area recently and to be honest looking at moving surgery already! The place seems to be an absolute joke!
Visited February 2023
Review titled Charnwood Medical Group
Replied on 27 February 2023
Dear NHS Site User, Thank you for taking the time to feedback to us on our NHS page. I am glad that we have subsequently been able to catch up on the phone to discuss the issues that you have raised and our plans around them. Yours sincerely, Paul Hanlon (Business Manager)