Ossett Surgery - Ratings and reviews
Reviews
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Review titled Extremely Accommodating
Rated 5 stars out of 5
by Gemma - Posted on 19 April 2024
Moved back into the area, 28 weeks pregnant, with a complicated ask (on my own part) and the ladies at reception were very understanding, accommodating and friendly. Went out of their way to help and booked me in straight away with all the extra information I needed for various questions. Would highly recommend
Visited April 2024
Review titled Ossett Surgery
Replied on 19 April 2024
Dear Gemma, Thank you very much for taking the time to compliment the practice and our staff on the service you've experienced since moving back into our catchment area. It's truly reassuring to hear that the reception staff were friendly, helpful, and accommodating. It's been a pleasure to share your positive feedback with the team. Best wishes, Luke Swinden Operations Manager Ossett Surgery
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Review titled Above and beyond
Rated 5 stars out of 5
by Margaret Kelly - Posted on 11 April 2024
Many thanks to staff at surgery who dealt with me today after my fall. A special thanks to the lady who came with me to take my dog home and then escorted me to the surgery where staff were waiting to attend to my injuries.
Visited April 2024
Review titled Ossett Surgery
Replied on 19 April 2024
Dear Margaret, Thank you so much for taking the time to leave such lovely feedback. We greatly appreciate it. Fortunately, one of our managers, Ciara, was on hand to assist you in getting your dog home and coordinating staff at the practice to care for you as well. We hope you have made a full recovery. Best wishes, Luke Swinden Operations Manager Ossett Surgery
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Review titled A welcome change to my usual experience
Rated 4 stars out of 5
by Rebecca Page Nurse. - Posted on 13 March 2024
I try and avoid coming to the surgery if it all possible as I usually struggle to get through for an appointment and when I do they're all taken. However my visit to see the nurse (rp) today was a wholey different experience. I was called through on time, she was super helpful and we even discussed my other concerns and she was able to book me in with a GP for a telephone call the same morning. What a refreshing change! Thank you
Visited March 2024
Review titled Ossett Surgery
Replied on 19 March 2024
Here's a revised version of your message: Dear Patient, Thank you for taking the time to provide feedback on your recent experience at the practice. We regret to hear that you encountered difficulty in securing a GP appointment when contacting us. While we endeavor to manage appointment demand effectively, particularly during peak hours at 8 am and 12 pm, we acknowledge that it can become quite overwhelming at times. I would like to assure you that we are committed to improving our services. I would be more than happy to delve deeper into this matter and investigate our phone system further. If you could kindly email the practice with specific details, such as the date of your call and your phone number, marking it for my attention, I will personally ensure that your concerns are addressed promptly. On a brighter note, it was delightful to learn about your positive experience with Nurse R. Pape. I have shared your commendations with Nurse Pape and the entire team this morning. Once again, thank you for your feedback. Warm regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Ossett surgery
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2024
Rang up enquiries about a heart review appt issue and the lady I spoke to was so so helpful and sorted the problem out …. Thank you
Visited March 2024
Review titled Ossett Surgery
Replied on 27 March 2024
Dear Patient, Many thanks for taking the time to comment on your experience with the practice. I am pleased to hear that you found us helpful and that we managed to assist you with your enquiry. It was a pleasure to share your comments with the wider practice team. Best wishes Luke Swinden Operations Manager Ossett Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Glyn Taylor - Posted on 08 February 2024
It was really nice to be recognised just from my telephone number The receptionist handled my query very quickly and efficiently and pleasantly!
Visited February 2024
Review titled Ossett Surgery
Replied on 19 February 2024
Dear Mr Taylor, Many thanks for taking the time to comment on our new phone system and the experience you had with the call handler. I am pleased to hear of your positive experience and it was a pleasure to share your comments with our team here at Ossett Surgery. Best wishes Luke Swinden Operations Manager Ossett Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
Prescriptions clerk is always very helpful and also booked a separate appointment for me rather than me having to call up again to speak with another staff member. I have found it difficult to get appointments in the past but I feel this surgery has massively improved recently as both my kids have been seen the same day I called in January, were seen on time.
Visited February 2024
Review titled Ossett Surgery
Replied on 06 February 2024
Dear Patient, Many thanks for taking the time to provide feedback on your experience with the practice. It's reassuring to hear that you feel the surgery has improved recently. We continuously review our pathways and processes to ensure optimal service for all of our patients. It has been a pleasure to share your comments with the whole team. Kind regards Luke Swinden Operations Manager Ossett Surgery
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Review titled Not a good place
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
No appointments available, no ways to complain, wouldn't give me an appointment even though I had a mole that had changed. You simply can't get appointments or help.
Visited January 2024
Review titled Ossett Surgery
Replied on 09 January 2024
Good morning, I'm sorry to hear you were unhappy with your recent interaction with the practice. Without your details we're unable to look into this further for you - however there are lots of ways you can raise a concern to the Practice. You can find more information on our website: https://www.ossettsurgery.nhs.uk/about-us/practice-policies/patient-rights/complaints/ or simply speak to any member of staff and explain you would like to complain. We take all feedback seriously and welcome it as a genuine means to improve the service. If you would like us to investigate the incident please get in touch. Kind regards, The management team
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Review titled Excellent service
Rated 5 stars out of 5
by Steven ashton - Posted on 30 January 2024
I would like to say thank you to all the staff at ossett surgery for been so helpful and professional. Doctor booked me in for a scan at pinderfields hospital and I got a phone call the following day to go back and see the doctor about results brilliant service. I find all the staff at ossett surgery go above and beyond thankyou .
Visited January 2024
Review titled Ossett Surgery
Replied on 06 February 2024
Dear Mr Ashton, Many thanks for taking the time to provide a review and feedback on the service you have received here at the practice. It's a pleasure to hear your comments which I have shared with the whole team just now. I am glad that we were here for you when you needed us and that you found the team went above and beyond in getting your results and a prompt follow-up with a doctor. Best wishes Luke Swinden Operations Manager Ossett Surgery
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2024
Efficiently sorted my referral and prescription. Many thanks for doing this for me. GP practices get a tough time at the minute so it is appreciated
Visited January 2024
Review titled Ossett Surgery
Replied on 15 January 2024
Dear Patient, Many thanks for taking the time to provide feedback following your contact with the practice. I am pleased to hear that we were able to sort your referral and prescription out efficiently. It was a pleasure to share your positive experience with the team. Best wishes, Luke Swinden Operations Manager Ossett Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
Brilliant service. Dr rang as promised and was very thorough in their answer to my concerns with my ailment.
Visited December 2023
Review titled Ossett Surgery
Replied on 14 December 2023
Dear Patient, Thank you for taking the time to provide feedback on the service you have received here at Ossett Surgery. Many thanks Luke Swinden Operations Manager