Chapelthorpe - Ratings and reviews
Reviews
-
Review titled Caring staff
Rated 5 stars out of 5
by Jenny - Posted on 26 April 2024
I was contacted via the admin staff this morning, she was very sensitive and talked through my options calmly. She found me a appointment and explained waiting times. I saw a student nurse ( from Huddersfield University) The student was calmly, talked me through what was going ro happen. She was gentle and check I was okay. Afterwards she clearky explained how I would my results and was polite and friendly. All this and I was in and out within 5 minutes. A very professional and competent student nurse.
Visited April 2024
Review titled Chapelthorpe
Replied on 26 April 2024
Thank you for taking the time to feedback your experience of our service. The staff work very hard to ensure patient needs are met and it is always nice for this to be acknowledged. Kind Regards Cheryl Wilden Business Manager
-
Review titled Great service secretary chaplethorpe
Rated 4 stars out of 5
by Donna - Posted on 26 April 2024
I have always experienced a very professional service from the medical secretaries at Chapelthorpe practice. In particular, recently, one of the secretaries was very efficient in dealing with my query. The secretary provided me with all the information that I had requested in a timely manner which enabled a quick resolution to my request. It was a most pleasant patient experience, and I would like to offer my thanks and appreciation for a professional, pleasant service.
Visited April 2024
Chapelthorpe has not yet replied.
-
Review titled Great experience
Rated 4 stars out of 5
by Bev - Posted on 25 April 2024
Over the last week I've had a really positive experience with one particular Dr who listened and did his job well. I'm no better but it's just that he cared enough to make a difference to how I felt. I wish they were all like him
Visited April 2024
Review titled Chapelthorpe
Replied on 26 April 2024
Thank you for taking the time to feedback your experience of our service. The staff work very hard to ensure patient needs are met and it is always nice for this to be acknowledged. Kind Regards Cheryl Wilden Business Manager
-
Review titled Friendly supportive staff. Recent home visit
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2024
I use Ask my GP whenever I need to contact the practice. Always find it easy and get a quick response. My only criticism of the system is the time limit which can be restricting for people who work. Staff are always friendly and helpful wherever they can. Been registered here for approximately 5 years. Recently had an illness that meant I could attend a f2f appointment, was astounded when the gp offered and made a home visit, almost unheard of these days.
Visited March 2024
Review titled Chapelthorpe
Replied on 28 March 2024
Thank you for taking the time to feedback your experience of our service. The staff work very hard to ensure patient needs are met and it is always nice for this to be acknowledged. Kind Regards Cheryl Wilden Business Manager
-
Review titled Excellent practice
Rated 5 stars out of 5
by - Posted on 18 January 2024
The communication and service with Chapelthorpe Medical Centre is excellent. Especially the processing of my prescriptions - swiftly and hassle free, and the prescription has been filled completely every time. Staff polite, centre clean, appointments available with little delays, and can accommodate patient requests.
Visited January 2024
Review titled Chapelthorpe
Replied on 12 February 2024
Thank you for taking the time to share your positive feedback with us, your comments are much appreciated. Cheryl Wilden Business Manager
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Elizabeth Radcliffe - Posted on 14 February 2024
I have had a few medical issues recently and the staff at Chaplethorpe surgery have been amazing in sorting things out. As a result I am much better after having received the treatment and referrals I needed. They are always helpful and polite when I ring or visit and I cannot thank them enough.
Visited January 2024
Review titled Chapelthorpe
Replied on 22 February 2024
Thank you for taking the time to feedback your experience of our service. The staff work very hard to ensure patient needs are met and it is always nice for this to be acknowledged. Kind Regards Cheryl Wilden Business Manager
-
Review titled Extremely responsive practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
I am writing this on behalf of my elderly aunt and uncle who have been in and out of hospital over the past 12 months. I am so impressed with the responsive way in which all the staff have dealt with any enquiry I (as nominated relative) have made. There has never been any question about offering home visits whenever they need them and they both welcome the speedy and thorough medical examinations they have been given. They are both very appreciative of the manner and respect in which they are treated. Whenever I have been involved with reception, everyone I have dealt with has been extremely friendly and helpful and colleagues have called me back when they said they would. I must say that I have felt the need to give this review, as the service I (and my husband) receive from our GPs' practice is a very different affair. Urgent appointments can only be made for the following week and then only by phone - the total opposite of that received by my aunt and uncle at Chapelthorpe Medical Practice. Thank you all concerned.
Visited January 2024
Review titled Chapelthorpe
Replied on 12 February 2024
Thank you for taking the time to share your positive feedback with us, your comments are much appreciated. Cheryl Wilden Business Manager
-
Review titled Brilliant
Rated 5 stars out of 5
by Guy Liddell - Posted on 13 November 2023
A large and busy practice but which is very well organised and responsive. Probably a challenge every day but marvellous work. Congratulations to all concerned especially support staff!
Visited November 2023
Review titled Chapelthorpe
Replied on 14 November 2023
Thank you Guy, not only did you pass on your thanks to me in person yesterday you have also taken the time to write a review that I can share with the team. Positive feedback and recognition for a job well done really does help boost staff morale. Kind Regards Cheryl Wilden Business Manager
-
Review titled Wonderful service
Rated 5 stars out of 5
by Andrew - Posted on 04 November 2023
Used Askmygp at 0830 with ongoing cough, I'm 71. Had phone call at 0930 asking me to attend the surgery that afternoon. I was seen at my appointment time. The Doctor asked me lots of questions, did many checks. Very comprehensive and a lovely manner. Collected antibiotics from pharmacy next door. Very impressed and grateful.
Visited November 2023
Review titled Chapelthorpe
Replied on 14 November 2023
Thank you Andrew for taking the time to write a review that I can share with the team. Positive feedback and recognition for a job well done really does help boost staff morale. Kind Regards Cheryl Wilden Business Manager
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2023
Rang Surgery to prebook 4 blood test appointments. The receptionist said she would ring me back in 10 mins, which she did. She then took my preferred dates and all was sorted in 5 mins. The receptionist was very helpful and pleasant, showing how good this medical practice is.
Visited October 2023
Review titled Chapelthorpe
Replied on 23 October 2023
Thank you for taking the time to feedback your experience of our service. The staff work very hard to ensure patient needs are met and it is always nice for this to be acknowledged. Kind Regards Cheryl Wilden Business Manager