St Martins Practice - Ratings and reviews
Reviews
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Review titled Would not recommend
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
Phoned up about signing up as a patient. Was asked to come in, so went in filled in a form was told that I would receive an email or message by the end of that day to say I had been registered. I was in need of an appointment ASAP. Did not receive this message, so the following week called up again they told me they lost my form. I asked to redo it (after calling and talking to them about 5 times that day). Was told it was put as urgent. It has now been several weeks still not been signed up. Terrible service and communication, would not recommend. They act helpful however don't actually do anything. Honestly go elsewhere, they couldn't even sign me up when I told them how urgently I needed an appointment as a student away from home, in need of tablets.
Visited February 2024
Review titled St Martins Practice
Replied on 05 March 2024
I am sorry to read of your disappointing experience & would like to apologise. I understand that you were registering as a temporary patient and that my team did not follow the protocols we have in place for this. If you would like to contact me directly via the practice website, or indeed to make a formal complaint, then I would be more than happy to share the results of my investigation with you / give you a fuller explanation with apology & what we have learned from this. Thank-you, Camilla Hawkes, St Martins Practice
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Review titled Very helpful receptionists
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
I've had a lot to navigate with ongoing cancer care and want to say that the two receptionists have been wonderfully helpful and kind in helping me organise appointments and prescriptions. It goes a long way when you're stressed or not feeling well. Thank you.
Visited June 2023
St Martins Practice has not yet replied.
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Review titled Caring staff
Rated 5 stars out of 5
by Nikki - Posted on 22 March 2023
Such caring lovely staff from reception taking booking appointment to every doctor, nurse and midwife at the practice. They always do their best and are so friendly despite NHS limits at the moment. Always feel heard and always treated with great respect.
Visited March 2023
Review titled St Martins Practice
Replied on 22 April 2023
Thank you Nikki for taking the time to send such positive feedback, it really makes a difference to us!
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Review titled Bad experience
Rated 2 stars out of 5
by Shakilla Sarah Iqbal - Posted on 05 January 2023
I saw the gp due to being unwell and was told i needed to complete a test. Which i did. I then received a message a week later saying that id been removed from the practice as i was out of the area and that I would need to find another gp in order to find out the results. Finally managed to get another gp and was told by them the test hadnt been submitted and there fore there were no results. Which is really upsetting as ive now been waiting weeks to find out the result and am still unwell. Surely it would have made more sense to remove me from the practice after this illness of which id had to see a gp had been resolved.
Visited December 2022
St Martins Practice has not yet replied.
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Review titled Used to be good now just terrible
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2022
I just spent an hour and 20 minutes on hold to be told there were no afternoon appointments. That isn't the afternoon appointments were booked, there were none. An "I'm sorry" doesn't really cut it, I get the practice is busy, they are all over, it's just poor customer service and management.
Visited November 2022
St Martins Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2022
I've been registered at this surgery for a year, during which I had a variety of problems with my mental & physical health. Everyone at the practice is so friendly and helpful. The GPs I have seen have by and large been very respectful and kind. The reception staff are really helpful and friendly if you have a question. The healthcare assistants and nurses have also been very kind and reassuring when I've been for tests and that kind of thing. I have found their new appointment booking system to really work for me as I can get a routine appointment often on the same day. All in all I would definitely recommend this surgery. I am unfortunately moving out of the area but I would just like to thank everyone at St Martins for being so lovely. I feel I have received really excellent care and the positive attitude from staff is particularly impressive given how much pressure GP surgeries are facing at the minute. You have been life saving in what has been a very difficult year for me.
Visited September 2022
Review titled St Martins Practice
Replied on 20 September 2022
Thank you so much for your lovely feedback which I will certainly share with the team. We wish you all the best in the future.
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Review titled Excellent practice
Rated 5 stars out of 5
by Lal - Posted on 06 July 2022
I was concerned about possible cancer diagnosis. Telephoned the surgery in the morning, had a blood test in the afternoon. The doctor telephoned the following morning with the results and reassured me.
Visited June 2022
St Martins Practice has not yet replied.