West Lodge Surgery - Ratings and reviews
Reviews
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Review titled Great peace, great Doctor!
Rated 5 stars out of 5
by Chloe - Posted on 28 April 2024
The female Dr I had is amazinggg!!! Answered all my questions and made me feel like I was making the right choice for me. I also felt safe in her space.
Visited April 2024
West Lodge Surgery has not yet replied.
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Review titled Great medical staff
Rated 4 stars out of 5
by Elise - Posted on 11 April 2024
The doctors and nurses themselves at West Lodge are great. I had my routine smear test today and the nurse was wonderful. She explained the process clearly and was friendly throughout the exam, taking into account my nerves, and even taking the time to explain (with pictures from a folder) why it’d been difficult to take swabs in a previous exam. She’s also done my son’s vaccinations previously and was reassuring throughout. The availability of appointments, however, is a problem. Each time I need an appointment I need to call at 8am, and frequently have the phone cut off multiple times due to maximum users already in the queue. By the time I’m able to get through, there’s no appointments left more often than not. I’ve also had appointments cancelled at late (or no) notice on two occasions and I’ve only been with the practice four months. Today I’ve also seen the reception staff be extremely rude to a mother with a sick child, not even looking up from their screen to tell her they had no appointments. The lady left in tears and I found the lack of compassion (and appointments) disheartening.
Visited April 2024
Review titled West Lodge Surgery
Replied on 15 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great Experience
Rated 4 stars out of 5
by Amy Munro - Posted on 08 April 2024
I went for a blood test and ECG and the nurse was so efficient and friendly she put me at ease straight away.
Visited April 2024
Review titled West Lodge Surgery
Replied on 11 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Pain free smear
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2024
Most pain free smear I’ve ever had! The nurse was friendly and approachable to ask any questions to, making me feel as relaxed as possible. Thank you!
Visited April 2024
Review titled West Lodge Surgery
Replied on 11 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Fabulous nurse
Rated 5 stars out of 5
by Rachel - Posted on 12 April 2024
Kelly was my nurse today and I was a little nervous before going in but she made me feel calm and settled my nerves. She was professional and calming. Thank you Kelly
Visited April 2024
Review titled West Lodge Surgery
Replied on 15 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Excellent service
Rated 5 stars out of 5
by Christine Shears - Posted on 12 April 2024
After seeing a doctor who requested I see the diabetes Nurse regarding my diabetes meds I was ushered in to the nurses room straight away . I'm so grateful that my surgery are keeping a close watch over me 😊
Visited April 2024
Review titled West Lodge Surgery
Replied on 15 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great experience
Rated 5 stars out of 5
by Georgia - Posted on 22 April 2024
First cervical screening test and my Dr was amazing and put my mind at ease, made it a really easy experience
Visited April 2024
West Lodge Surgery has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Lisa B - Posted on 18 April 2024
Professional, respectful, empathetic and knowledgable. Put at ease, explained everything and felt comfortable to ask any concerns, no matter how trivial.
Visited April 2024
West Lodge Surgery has not yet replied.
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Review titled Good Experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
Both the doctor and the nurse in the room were very caring and considerate, checking on my welfare throughout the appointment.
Visited April 2024
West Lodge Surgery has not yet replied.
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Review titled Good Vaccination Experience
Rated 4 stars out of 5
by Emily - Posted on 10 April 2024
The nurse was so professional and friendly which made getting my sons vaccinations done much easier. Efficient, welcoming and would go to her again.
Visited April 2024
Review titled West Lodge Surgery
Replied on 11 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.