The Park Surgery - Ratings and reviews
Reviews
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Review titled Great practice
Rated 4 stars out of 5
by Jenny Taylor - Posted on 19 April 2024
Wait time was lengthy on the telephone Staff were friendly Was a quick response from phone call to seeing a doctor
Visited April 2024
The Park Surgery has not yet replied.
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Review titled Thank you for a professional and caring service
Rated 5 stars out of 5
by Iain Goodlass - Posted on 21 April 2024
I had cause to seek an assessment and advice about a medical problem. I submitted and online request, which was actioned the same day with a GP appointment the following day . This was easy and efficient. The medical and reception staff were very caring and helpful. The doctor listened and addressed my concerns and expectations professionally. I am fully satisfied with this excellent level of care.
Visited April 2024
The Park Surgery has not yet replied.
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Review titled Telephone Appointment
Rated 4 stars out of 5
by C Birks - Posted on 26 April 2024
After receiving test results by text - which I found alarming - I contacted the surgery to request an appointment to speak to a doctor about my results and to discuss my ongoing treatment/care etc. I was given a telephone appointment with the surgery pharmacist which was not what I requested or wanted. However, the time, care, empathy and advice I received from the pharmacist was brilliant. I cannot thank her enough for her kindness, understanding and professionalism.
Visited April 2024
The Park Surgery has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 26 April 2024
Early yesterday morning I submitted an online form requesting help for an ongoing condition. Shortly after, I received a phone call giving me a doctor's appointment that morning. After a 20 minute wait, for which the doctor apologised, I was examined and told they would send a letter to the hospital to request further examination. I was prescribed medication that wasn't available at the dispensary but was told it would be available this afternoon. I've just had text this morning to say it's now available. Prompt and efficient service.
Visited April 2024
The Park Surgery has not yet replied.
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Review titled waiting for call back.
Rated 2 stars out of 5
by Anonymous - Posted on 09 October 2023
on friday(6th) i waited all day for a call back but none came. i rang to discuss my problem after speaking to a doctor on monday (2nd). an update on my prescribed medication was required as I needed to know whether to continue with it or not as i’d followed instructions given.
Visited October 2023
The Park Surgery has not yet replied.
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Review titled Refused to see me for an appointment about pregnancy
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2023
I contacted the doctors through the online form early in the morning and explaind what the issue was that has occured for over a week now. A few hours later I recieved a text message saying that there was nothing that can be done and my last bloods showed that my hormone levels are normal. ( the doctor told me at the time that this changes all the time and is not reliable from month to month). Further more the NHS website said to contact the GP, as early as 3 days for the issue that I've got. So because of this I called to find out why I couldn't see a doctor, as I am concerned about my health issue. The receptionists response was absolutely absurd, rude and uncalled for, she laughed at me and stated, that she failed to see why I was concenred. I responded with, the NHS website told me to call the doctors and this has been going on for over a week. She then hung up on me. I am in the process of changing doctors and when did receptionists go to medical school! I was left feeling as though I'd done something wrong by trying to seek help.
Visited September 2023
The Park Surgery has not yet replied.
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Review titled A professional, clean, modern practice. 5 Stars.
Rated 5 stars out of 5
by Bren - Posted on 14 September 2023
Easy parking within the surgery grounds, and very good access to the building with two very good entry points. Access to a good ‘overworked’ pharmacy that is suffering from the Uk wide 'under supply' of pharmaceutical items. The pharmacy has been let down by its third party 'text when ready service,’ which it is aware of, and remedying. The pharmacy still provides a very good service. Both in person, as well as through telephone communication, I have always found the Park Surgery admin staff very helpful. The Dr’s and Nurses are dedicated to their profession, which reflects well within the practice. The Park Surgery call back service has worked every time for me, as has the online service for ordering repeat prescriptions. Latterly I’ve had reason to overburden this excellent practice, and not once have they let me down (their referral and follow up system for contacting consultants is second to none.) For those who drive; the Nafferton Practice is also a brilliant back up that is able to offer appointments upon request, as well as issue prescriptions through their pharmacy. I would urge those who do find fault with the practice to consult with them to sort out their grievances, bearing in mind that every practice throughout the Nhs system has had to contend with the constraints of two years (rolling onwards) of the Covid Virus. Patients, and patience is definitely an odd mix when illness happens. We are all human ... Yours Aye Gratefully ...
Visited September 2023
Review titled The Park Surgery
Replied on 23 January 2024
Thank you for your honest feedback and lovely comments. We do try our very best for our patients, sometimes in very difficult circumstances that are not always within our control. From all the team - thank you.
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Review titled Terrible place
Rated 2 stars out of 5
by Anonymous - Posted on 22 September 2023
Hard to get through too , I’ve had to make complaints about treatment and avoidance of contact and even prescriptions for my sons severe asthma medication, too medical board etc before , get hung up on when just on hold a lot. Quite dirty inside cobwebs in ceilings Can’t even send you numbers to send pictures through too for chemist referral, can’t get an appointment , some quite rude staff too If we could move surgeries we would but our catchment area won’t allow Joke of a place 99% of the time
Visited September 2023
The Park Surgery has not yet replied.
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Review titled Trying to get GP appointment at Park surgery Shirley
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2023
Called at 8.00 message all callers busy. Tried several times at 8.02 was 30 in the queue. Have given up will try again in a week. They contacted me to arrange an appointment for results of a test which may be urgent but Park Surgery seems not to care. Disappointed with the very poor/appalling management of appointments.
Visited August 2023
The Park Surgery has not yet replied.
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Review titled Horrific practice
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
Drs are incompetent, they cannot work with other NHS services and are unaware of what other services in the NHS provide. Well known joke of a surgery. Nurses and reception staff are great but god help you if you are unlucky enough to get a Dr. 13-14 times I’ve been with the same issue, told to try an NHS service by the Drs twice now, a service that has twice said they don’t / can’t with help and the Drs need to sort it out. Referral to specialist wasn’t made after being told it would be, took 3 weeks and yet another appointment with a lovely nurse who actually looked at the issue and made the referral. This Drs is grossly incompetent on a significant amount of levels.
Visited May 2023
Review titled The Park Surgery
Replied on 04 May 2023
We are very concerned to read your comments and would like to investigate further under our complaints procedure. Please could you contact the practice so we can investigate this matter? We appreciate your help.