ieso - Ratings and reviews
Reviews
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Review titled Poor service , tick box exercise
by Marm - Posted on 23 April 2024
It's starts with a survery then you wait for a specialist to be assigned. Then you get a specialist and even though I asked for specific times to be called I.e kids not around I get 4pm. If you don't respond you get a message saying you will be dropped from the service, not are you OK. My problem with this service is the lascj of human contact, which is ironic giving my issues Also sending me an email to let me know there is a message waiting I'm not going to read it straight away. So why not pick up the phone and call me. Let's be honest this is a tick box exercise so someone can say they've helped x amount of people. If someone was to dig further you will see that ieso is there for profit and not care. My advice to people, seek other help, CALM mind worked for me. I've started my own support groups for men like myself Shame on ieso and nhs for this sham service Interestingly I told my specialist that I'm leaving and he's yet to reach out, thanks for the support pal
Visited April 2024
ieso has not yet replied.
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Review titled For the sake of your mental wellbeing seek help elsewhere
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2024
I couldn’t say enough about how awful the message therapy is . Poured my heart out to them and they were dismissive and useless . No understanding nothing . Anyone would have thought they don’t require any training to take on the role
Visited January 2024
ieso has not yet replied.
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Review titled Not very helpful
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
I suffer from depression, mental health and anxiety, it seems every week it's the same questionnaires I have to answer, they try to go deep into your feelings and not understanding what the real issue is, I am homeless, living in my car with my partner and 2 dogs and until my local authority get their thumb out of their backside, nothing will raise my spirits til I have somewhere to call home
Visited January 2024
ieso has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
I have found the typed therapy helpful in that it has pointed me in the right direction for really understanding my thoughts and beliefs about myself that were causing my depression and anxiety. I had very high anxiety levels at the start but found the relaxation and grounding exercises really helped clear my mind so I could better engage with therapy.
Visited January 2024
ieso has not yet replied.
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Review titled What is the point?
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
I was put onto this for diabetes and mental health. My issues are overwhelming grief not diabetes, which I am clued up on and can manage. I've had mental health struggles all my life with different meds and counceling over a long period of time. This has got to be the most useless thing I have ever had to do. I have learnt nothing except I wasn't listened to and this app can not help anyone who's been through it all before. Perhaps for very mild problems and for those that don't know CBT it may be informative but it's nothing you can't Google yourself. Very disappointed very disheartened very fobbed off. Another waste of NHS funds so no one actually gets the help they need.
Visited November 2023
Review titled ieso
Replied on 14 November 2023
Dear reviewer, Thank you for taking the time to write to us on here and I do apologise that your experience was not good with us and you feel disappointed. We would like to investigate this further for you, please do email our Complaints Department, complaints@iesohealth.com, to look into this further. I wish you all the very best for the future. Emma - ieso
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Review titled Awful waste of time
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
I was recommend this from the call mental health line (nhs silver cloud) due to very low mood and not knowing where to turn. Filled out all the questions regarding my mental health etc...only to be sent an automated message saying the programme is not suitable for me, no explanation given and no further advice. I now feel worse, there is no support out there so don't bother with this.
Visited November 2023
Review titled ieso
Replied on 12 December 2023
Dear reviewer, Thank you for taking the time to leave us a review and I am sorry to hear that you feel worse and feel you did not receive any support. We would like to investigate this further for you, please do contact our Complaints Department, complaints@iesohealth.com, who will be able to look into this further for you. I wish you all the very best for the future. Emma - ieso
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Review titled No service at all
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
So far I have: Been asked to fill in questionnaires and specifically asked in my first chat session to reveal deep trauma, only to find out at the end that this was a screening session only and no help to come from it or with the same person. But there my info is visible in chat for anyone to see; Been told they'd better check with their supervisor what to do next but what are my goals? Asked 3 times to confirm my goals-how do I know, I've not had Any guidance yet on where to start, that's why I'm here! ; Tols I need to be escalated to step 3 but not why or what this is; Patronised with chat about reflection, my journey. How they'd Love to hear all about my problems; Offered appointments at very short notice but I'f I can't attend, told I really need to engage in the process; the not sent another appointment for 2 weeks which is again a short notice one; Asked what mu goals are (again) by a new person who has admitted they haven't even read the chat so far. Very very poor.
Visited November 2023
Review titled ieso
Replied on 12 December 2023
Dear reviewer, Thank you for taking the time to write to us on here and I do apologise that the appointments given to you where at short notice and you found the service poor. We would like to investigate this further for you, please do email our Complaints Department, complaints@iesohealth.com, and they will be happy to look into this for you. I wish you all the very best for the future. Emma - ieso
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Review titled Annoying more than helpful
Rated 2 stars out of 5
by Anonymous - Posted on 18 December 2023
Seems to just keep on with questions. Most of the helpful stuff I knew or could look up online elsewhere. Then get reminders to complete a task within so many days. Just feels like a waste of time.
Visited November 2023
Review titled ieso
Replied on 21 December 2023
Dear Reviewer, Thank you for taking the time to leave us this review. I am sorry to hear that you felt the service was a waste of time and did not feel it was helpful for you. We would like to investigate this further for you, please do email, complaints@iesohealth.com, and the Complaints Department will look into this further. I wish you all the very best for the future. Emma - ieso
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Review titled Waste of time and NHS resources, Beyond Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
I would write notes to my supporter, do my daily mood task, complete the tick box exercises only to on my first review date be told that since I completed the programme "that's all folks" no response to any of my personal issues I outlined, no phone call or actual review of the week it took me to finish the programme. I agree with other reviewers that this is honestly insulting I wait months for a diagnosis and finally the CBT and counselling I get is this?
Visited October 2023
Review titled ieso
Replied on 14 November 2023
Dear reviewer, Thank you for taking the time to leave us this review. I do apologise that your treatment with us came to an abrupt end and you were not satisfied with the outcome. We would like to investigate this further for you, please do email our Complaints Department, complaints@iesohealth.com, and they will look into this further for you. I wish you all the very best. Emma - ieso
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Review titled Silver Cloud App
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
For clarity i’m only referring to the Silver Cloud App. 1. Effects of completing all the modules? I feel like i’ve created a mental, un sorted black bin liner full of admin I don’t want that’s going to sit in the corner of my mind now and inflate anxiety, worse than before I started this nonsense. 2. 1st Review Phone Call. Girl is blatantly sat playing with laptop while asking questions but not fully listening. Her remit seemed to be, and also witnessed on the first introduction phone call last week, to get off the phone as quickly as possible and tick a box. No attempt at building rapport. Not unfriendly, not openly not bothered, but not someone engaged. I wonder if they have forgotten there function in this so called process. Process being pertinent to processed, which is how you feel afterwards and certainly worse off for the engagement. The app, would no doubt be useful to someone with a fully operational, neurotypical, organised brain that’s never dealt with compounded trauma or mental illness. Was it useful? No Was it engaging? No Was it enjoyable? No Is this app a model of therapy that works? I think it possibly could if totally restructured, as it stands, it’s a jumble of easy to navigate mess with no “whole” If say, the user was given one question per day, with previous questions masked off, and the app slowly built up the bigger picture over time, then reviewed by a qualified practitioner it would help a face to face meeting which, will achieve more in 45 minutes than this app ever will. Summary? I’d rather fill in my Tax Return. Which reminds me, type of employment? In the app, doesn’t give self employment as an option.
Visited September 2023
Review titled ieso
Replied on 14 November 2023
Dear reviewer, Thank you for taking the time to write to us on here. After reviewing your review, I can see that you are referring to Silvercloud which is a separate service to ourselves at ieso, therefore, please do contact Silvercloud directly to discuss your complaint further. If you would like to pursue ieso further for therapy, please do contact our Patient Services Team, info@iesohealth.com, and they will be able to assist you further. I wish you all the very best for the future. Emma - ieso