Carlisle Central Practice - Ratings and reviews
Reviews
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Review titled Bad practice but brilliant doctor
Rated 2 stars out of 5
by Hannah Nelson - Posted on 06 October 2023
I’ve been with Warwick Surgery years and I doctor I seen yesterday was the best doctor I’ve ever seen there. He talked about my worries and minimised them, carried out actual checks and was really knowledge. Most of the time I’ve been at Warwick Road Surgery I just get fobbed off! He explained everything he was doing with an actual follow up to solve the problem. I hope I get him every time I need a doctor!
Visited October 2023
Review titled Carlisle Central Practice
Replied on 06 October 2023
Hi Hannah Thank you so much for leaving this review. I will be sure to pass on your kind words. We apologise that you have received a negative experience is the past. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. Many Thanks Rebecca Assistant Practice Manager
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Review titled Overall very disappointed in my experience here
Rated 2 stars out of 5
by Anonymous - Posted on 04 September 2023
Overall I'm very disappointed with my experience here. The Doctor at Warwick Road Surgery had referred me to Cumberland Infirmary for fertility assessments. However, the referral was never actually booked, resulting in lost time. When I was having bloods taken the nurse pointed out the referral is not on her system so I queried this with reception, who said the referral has been sent off and not to worry. A few more weeks later, after still receiving nothing in the post, I called Warwick road who again reassurred me the referral has been sent. Still nothing, so I called up again and spoke to a receptionist who actually looked into it; the practice manager then called me back around an hour later to say the referral was never sent by mistake. So I lost several weeks waiting when I should have been in the queue for my fertility referral. Now I've finally had the initially appointment with the fertility clinic, and they've requested repeat bloods on Day 18 and Day 21 of my cycle. These tests have be done on these exact days to measure progesterone levels during the luteal phase of the cycle to indicate whether ovulation has occurred. I called up Warwick Road when my period started to book these blood tests, however the receptionist told me she cannot book anything as there are no appointments but they can offer me something in October. I explained these have been requested by the hospital and must be done before my 3 month follow up in October and must be done on those exact days of my cycle. As an alternative option I asked if they could provide me with 2x yellow top serum tubes so my husband (an NHS Consultant and a Doctor of nearly 20 years) can take the bloods for me. The girl said "sorry I can't let you do that". It was still a very much 'computer says no' attitude that nothing can be done. So what is the solution then? I'll wait another month until my next cycle, phone up, and be told the same thing? If you never have a phlebotomist available within 3 weeks' notice, how can this test ever be done at Warwick Road?! So, so disappointing.
Visited September 2023
Review titled Carlisle Central Practice
Replied on 13 September 2023
Hi We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. Unfortunately as this review has been submitted anonymously we are unable to look into this matter for you. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. Please give the surgery a call if you wish to discuss further.
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Review titled Seen quickly
Rated 4 stars out of 5
by Anonymous - Posted on 25 August 2023
I was able to get an appointment quickly after using online service for initial contact, being referred to pharmacy, then 111, then back to the surgery
Visited August 2023
Review titled Carlisle Central Practice
Replied on 29 August 2023
Hello Thank you so much for leaving this positive review. I will be sure to pass on your kind words to the rest of the practice team. Kind Regards Rebecca Assistant Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2023
Great service. Staff very friendly. Down side new telephone number not working. Practice is getting better as it did lose its way for awhile
Visited August 2023
Review titled Carlisle Central Practice
Replied on 02 August 2023
Dear Patient Thank you for taking the time to leave this review and for highlighting the problem with the phone number. We are looking into this. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Very Helpful Staff
Rated 5 stars out of 5
by Lasantha Game Kankanamge - Posted on 25 August 2023
This is my first day in this gp surgery. Staff were very friendly and helpful.100% satisfaction. It was about adding gp record to nhs app Within a few seconds the receptionist confirmed that it has been done.
Visited August 2023
Review titled Carlisle Central Practice
Replied on 29 August 2023
Hello Lasantha Thank you so much for leaving this positive review. I will be sure to pass on your kind words to the rest of the practice team. Kind Regards Rebecca Assistant Practice Manager
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Review titled v good practice
Rated 5 stars out of 5
by Freda Lippitt - Posted on 15 July 2023
called in for blood pressure test , everything done on time no waiting and a pleasant and efficient nurse. no complaints.
Visited July 2023
Review titled Carlisle Central Practice
Replied on 18 July 2023
Hi Freda Thank you so much for leaving this positive review. I will be sure to pass on your kind words to the rest of the practice team. Kind Regards Rebecca Assistant Practice Manager
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Review titled Question answered
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2023
I revisited the surgery after tests had no results and the gp was very good instead of brushing me off he is referring me to a specialist
Visited June 2023
Review titled Carlisle Central Practice
Replied on 20 June 2023
Dear patient Thank you very much for taking the time to leave this review, we are pleased you are happy with our GP. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Good service
Rated 3 stars out of 5
by Flo Bell - Posted on 12 June 2023
Seen promptly, nurse queried what I was there for and gave some good advice, blood test carried out efficiently.
Visited June 2023
Review titled Carlisle Central Practice
Replied on 13 June 2023
Dear Flo Thank you very much for taking the time to leave this review. I will be sure to pass on your comments to the rest of the team. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Question answered
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2023
I revisited the surgery after tests had no results and the gp was very good instead of brushing me off he is referring me to a specialist
Visited June 2023
Review titled Carlisle Central Practice
Replied on 20 June 2023
Dear patient Thank you very much for taking the time to leave this review, we are pleased you are happy with our GP. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Question answered
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2023
I revisited the surgery after tests had no results and the gp was very good instead of brushing me off he is referring me to a specialist
Visited June 2023
Review titled Carlisle Central Practice
Replied on 20 June 2023
Dear patient Thank you very much for taking the time to leave this review, we are pleased you are happy with our GP. Kind regards Danielle Dixon Locality Practice Manager