Linthorpe Surgery - Ratings and reviews
Reviews
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Review titled Medical report
Rated 3 stars out of 5
by Mr Noshair Abbas - Posted on 05 April 2024
Hi good evening, now these days are not much suitable for those who looking forward for this GP guidance and support. I visited my GP almost three weeks ago as I need medical report as a record for my taxi license requirements after filling up SAR and pass my personal details including one copy of driving license as reception staff asked for after couple of weeks I will get mail of medical record and this morning 05/04/2024 I visited to the surgery and shocked after when I find they don't have anything that I have been handed. Now what after wasting of my time needs to go back to the council and get form for medical report. I passed my exam and I think it will be postpone because of them. I don't even know how my details are disappeared.
Visited April 2024
Linthorpe Surgery has not yet replied.
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Review titled The worst practice I have ever dealt with
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2024
Submitted an e-consult for my granddaughter (she has a learning difficulty so is unable to make her own requests) as the practice will not offer any appointments without going through this process first - this is despite me attending the practice in person to request an appointment only to be told the only 'route into the practice' is via the e-consult system. I submitted the e-consult 10 days ago and still haven't had a response despite submitting six reminders. I have also rang the practice to complain to the Practice Manager who refused to speak to me. I have since left a message with the receptionist (who is certainly not at fault here) and asked that the Gp's be advised that if I don't receive a response from a Gp or a nurse the next person they speak to will be a reporter from the local newspaper. I am also referring the practice to the local NHS Integrated Care Board and the Care Quality Commission - they cannot be allowed to get away with simply ignoring patients. It's no surprise that the only time they respond in a timely matter to patients is when the treatment has a fee attached such as vaccinations and immunisations. I used to be registered with this practice myself (and was registered with them for nearly 30 years) but left over a year ago as the service was getting worse by the hour. I would strongly advise anyone thinking about registering with this practice to think hard, think again and explore all other options available.
Visited March 2024
Linthorpe Surgery has not yet replied.
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Review titled No phone call
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
Followed all instructions to book a prescription review via the app they make you use, get a text message on the morning - sorry we missed you, no missed calls. Message said they would retry within the hour, still no call, currently on hold at 10th in the que to try and speak to someone having followed the “new system” pitiful.
Visited October 2023
Linthorpe Surgery has not yet replied.
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Review titled Absolutely the worst GPthe uk
Rated 1 star out of 5
by Hussan Adam - Posted on 16 October 2023
I have been calling them for so long , yet I can not get an appointment . There is no answer at all. I regret wasting my time for registering with them.
Visited July 2023
Linthorpe Surgery has not yet replied.
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Review titled Worse GP i have ever been
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
Absolutely shocking service from the receptionist, Impossible to get through in the phone, over 300 phone calls and still never got through, sat in reception for an hour waiting to see receptionist, only one girl on still no appointment
Visited July 2023
Linthorpe Surgery has not yet replied.
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Review titled E-consult
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
I think the new system of everything being done via e-consult is appalling. Even when you are at the surgery for something else you cannot make any appointment or ask the reception staff anything without filling in an - consult. All other Departments within the NHS say "just phone your surgery"!!! They don't realise the problems Linthorpe patients have and they cannot just phone the GP's. It would be a joke if it wasn't so serious. It is yet another way of distancing patients from their GP. Word of mouth is sometimes the only way.
Visited June 2023
Linthorpe Surgery has not yet replied.
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Review titled the worst practice in england
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
This is the worst practice in uk. It takes all day to make an appointment to see a doctor, and you never see the same doctor twice. I get panic attacks every time I know I have to phone them. Now they changed their system that you only can speak to a doctor by econsult first and then they will decide if you need to see them face to face. Every time you go their , the place is empty. I pay my taxes for this laughable service. They constantly making difficult for me to get my pain medication and telling me that they have nothing to give me. Does people will cause me to loose my job. Without my pain control medication I can't walk or work, so I have to go on a sick. I can't look after myself. I live alone. Stay away from this surgery. Last year I fell downstairs because of my mobility problem and I was told by their therapist to get on the bus and go to a and e in my pyjamas. I live in Middlesbrough the hospital she told me to go to was in Redcar. I wish I could go somewhere else to see a doctor. I hate this place.
Visited May 2023
Linthorpe Surgery has not yet replied.
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Review titled The place is in meltdown
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
Visited the surgery (again) to resolve the matter of a delayed repeat prescription (after being delayed last time as well). After 48 hours they still hadn't issued a replacement as they had sent the request to the wrong individual in the practice and that individual had done nothing with it. It used to be a fantastic surgery but now it is totally dysfunctional - hardly any GPs in attendance, telephones not answered or calls cut off after waiting in queue for ages, no appointments available half the time, e-consult referrals not responded to, errors in referrals to hospital including an error on a cancer referral. All they are interested in are those services that attract a fee such as flu jabs and covid jabs. It's said that people move house or get divorced more often than they change GP and this practice relies on this level of patient apathy to survive. Well I've reached the end of my tether with them and I'm now changing practice.
Visited February 2023
Linthorpe Surgery has not yet replied.
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Review titled Impossible to get through on the phone
Rated 1 star out of 5
by Lynn - Posted on 13 February 2023
I had completed an E consultation 3 weeks ago and as a result the Gp advised I have some blood tests taken and some on from the practice will invite me for an appointment for the tests to be done . For the last 2 weeks I have tried to contact the Surgery to make this appointment as I haven't heard anything! I understand that they are busy but multiple times iv tried to get through I either get cut off after 90 minute wait or can't get through at all . Really frustrating service!
Visited February 2023
Linthorpe Surgery has not yet replied.
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Review titled Rubbish practice
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2022
No doctors appointments, no staff, average 2 hour waitfor phone call answered if at all.Trouble with repeat prescriptions all the time.Just a tip of the iceberg.Reported this surgery to health England 5 times.Not seen a doctor for three years.More chance of having dinner with the pope.I think the Doctors at this surgery have been on strike for three years.You can not see them you can not message them.I was told three doctors for 25,000 patients.This surgery total refuse to go back to normal before the pandemic totally disgusting service.
Visited November 2022
Linthorpe Surgery has not yet replied.