Bentley Medical Practice - Ratings and reviews
Reviews
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Review titled Terrible surgery
Rated 1 star out of 5
by Anthony - Posted on 16 August 2023
You can never get an appointment at this surgery in any hurry. I visited the urgent care center with very bad nerve pain in my hand and wrist. Waited for an hour and a half before being seen, even though there were only 2 people before me, only to be told to see my g.p . The receptionist told me I wouldn't be able to see my g.p until 2 days later even though I was In excruciating pain. Asked me to fill out some forms which I couldn't do because my writing hand was the hand affected. She refused to help me fill out the forms resulting in me having to leave the surgery without any treatment. I have changed surgery now due to this. Avoid this surgery and the urgent care center at redcar primary care hospital. Save your time and call 111 or go to james cook hospital if you want treatment for pain as nobody wanted to help me.
Visited August 2023
Review titled Bentley Medical Practice
Replied on 21 August 2023
We are sorry to learn of your recent experience when attending the surgery. We are continuously striving to improve our patient experience and would really like the opportunity to speak to you. Please would you contact the practice and ask to speak with the Quality Manager so that she can address your concerns.
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Review titled dreadful efficiency
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
Ordered medication over Bank Holiday Weekend. knew they wouldreceive it on the Tuesday, Thursday went to chemist, not actioned, Friday went to chemist not actioned, rang GP - sorry will do it today Friday. Following Mondays still no medication, another 20 minute wait on the phone to find out now referred to nurse who is not in today. They will action it tomorrow. Thank goodness the nurse is not on sick leave as i dont think i would ever received prescription if there is a problem with a prescription request why can't the surgery contact me instead of leaving me in limbo for over a week..Its basic customer service which seems to be totally lacking.
Visited March 2023
Review titled Bentley Medical Practice
Replied on 04 May 2023
We are sorry to learn of your difficulty in trying to obtain your prescription after a Bank Holiday Weekend. We would welcome the opportunity to be able to discuss this with you and to be able to investigate why your prescription wasn't ready. In order for us to be able to do this, please contact the practice at your earliest convenience.
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Review titled Brilliant practice
Rated 5 stars out of 5
by John Goodieson - Posted on 20 March 2023
Having had some bad experiences with my old practice . I found receptions very helpful something my old doctors where not good at , got to see a Doctor the same day again old practice was difficult to see or speak to a doctor I regularly have to get blood sample . The blood nurse is very good and not bruised my arm once in the 4 months I’ve been with the Bentley practice , every has been helpful
Visited January 2023
Review titled Bentley Medical Practice
Replied on 19 April 2023
Many thanks for taking the time to write a positive review, this will be shared with the whole team! Working in primary care is faced with many challenges and it is nice to know that the services we offer our patients are appreciated.