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Tell us what you need help with


If there's a problem sending your message, it will not be saved. You may want to save a copy of this information somewhere secure.

We will only use this information to:

  • contact you about this problem
  • send you a voluntary satisfaction survey
Select the service you're having a problem with
What date did this happen? (optional) For example, 15 3 1984
What time did this happen? (optional) For example, 11:15am or 6:32pm
For example, CID7020, 3hhje4
You can find this in an email from the NHS App and account team.
This could be different from the email address you use for other NHS services.

Do not include personal or medical information like your NHS number or medical history.

You must confirm you have read and understood the NHS account privacy policy (opens in new tab) before sending your message.