Tell us what you need help with

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What is your full name?

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Select the service you're having a problem with

NHS COVID Pass

GP health record

Account and settings

Prescriptions

GP appointments

Referrals and hospital appointments

Messaging

Linked profiles

Something else

Tell us the name of the service you are having a problem with

What date did this happen? (optional) For example, 15 3 1984

Day

Month

Year

What time did this happen? (optional) For example, 11:15am or 6:32pm

Hours

Minutes

If you have an error code, can you tell us what it is? (optional)

For example, CID7020, 3hhje4

If you have contacted us before about this problem, what is the reference number? (optional)

You can find this in an email from the NHS App and account team.

What is the email address you use to log in to your NHS account, using the NHS App or the NHS website? (optional)

This could be different from the email address you use for other NHS services.

Describe the problem in more detail

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