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Find out how to book, cancel or change an appointment

GP appointments

Manage GP appointments online

You may be able to book, cancel or change a GP appointment by logging into your NHS account on the NHS website or NHS App.

To do this, you must be:

When you create an account, you'll be asked to prove your identity.

You may be able to use other GP online services and apps to book, cancel or change a GP appointment. Ask your GP surgery which you can use.

Contact the GP surgery directly

You can book, cancel or change your GP appointment by contacting your GP surgery.

Hospital appointments

Contact the hospital directly

You can book, cancel or change a hospital appointment by contacting a hospital directly by phone or through their website.

Manage hospital appointments using NHS e-Referral

You can use the NHS e-Referral Service if you have received a letter saying you can use this system.

Other NHS appointments

Contact other NHS services directly

You can find contact details for other NHS services near you such as dentists, pharmacists and NHS sight tests.

Page last reviewed: 28 September 2023
Next review due: 28 September 2026