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Telephone helplines and forums

Age UK – for older people, their families, friends and carers

  • Call 0800 055 6112
  • Helpline open: every day of the year, 8am to 7pm


Independent Age – for older people, including advice about care, money and health

  • Call 0800 319 6789
  • Helpline open: Monday to Friday, 8.30am to 6.30pm
  • Email: advice@independentage.org


The Silver Line – for older people

  • Call 0800 4 70 80 90
  • Helpline open: every day of the year, 24 hours a day


Money and benefits

The Money Advice Service – for advice about money and benefits

  • Call 0800 138 7777
  • Helpline open: Monday to Friday, 8am to 6pm


Citizens Advice – for advice about money and benefits

  • Call 03444 111 444
  • Helpline open: Monday to Friday, 9am to 5pm
  • Citizens Advice will not charge you to call its national phone service or helpline, however your service provider may do


If you care for someone else

Carers Direct – for carers


Carers UK – for carers

  • Call 0800 808 7777
  • Helpline open: Monday to Friday, 9am to 6pm


If you care for a child

Family action – support for parents and carers

  • Call 0808 802 6666
  • Text 07537 404 282
  • Helpline open: Monday to Friday, 9am to 9pm
  • Email: familyline@family-action.org.uk


Call your local council for help and advice

Speak to other carers online

There are many people who care for others sharing their stories and offering support online. You don't have to join in conversations, but it might help to see what's being said.

Page last reviewed: 31 July 2018
Next review due: 31 July 2021