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Accessibility statement

This accessibility statement applies to www.nhs.uk/better-health/ and its embedded tools.

This website is run by NHS Digital on behalf of Public Health England. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some users may experience issues with the video content, which is not yet fully accessible
  • when using assistive technologies some users may experience issues with navigating video menu items
  • some users will be unable to navigate the cookie banner policy options using their keyboard
  • there are issues with colour contrast and error messages on the embedded How Are You? quiz

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email betterhealth@phe.gov.uk.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please email betterhealth@phe.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018 (the "accessibility regulations"). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

NHS Digital is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed in the "Non-accessible content" section.

How Are You? quiz

This embedded tool is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed in the "Non-accessible content" section.

Personal Quit Plan

This embedded tool is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. 

Non-accessible content

  • The video menu navigation is labelled incorrectly. This does not comply with the Web Content Accessibility Guideline v2.1 (A) 4.1.2 Name, Role, Value.
  • Videos presented on the homepage and home workout videos page are not identified by accessible text. This does not comply with Web Content Accessibility Guideline v2.1 (A) 1.1.1 Non-Text Content.
  • The cookie policy options are skipped over and cannot be selected using tab. This does not comply with Web Content Accessibility Guideline v2.1 (A) 2.1 Keyboard Accessible.
  • There is no audio description for the video content. This does not comply with Web Content Accessibility Guideline v2.1 (AA) 1.2.5 Audio Description (pre-recorded).

How Are You? quiz

  • The focus states of several interactive elements, like buttons, do not meet the minimum contrast guidelines. This fails the Web Content Accessibility Guidelines v2.1 (AA) standard guideline 1.4.11 Non-Text Contrast.
  • The focus states of several interactive elements, like the teal on white used to highlight selected options, do not meet the minimum contrast guidelines. This fails the Web Content Accessibility Guidelines v2.1 (AA) standard guideline 1.4.11 Non-Text Contrast.
  • The error messages provided on the sign-up form in the quiz are not specific enough in their description of the issue to enable users who rely on screen readers to understand what they need to do. This fails the Web Content Accessibility Guidelines v2.1 (AA) standard guideline 3.3.3 Error Suggestion.

What we are doing to improve accessibility

We have a roadmap in place to fix the issues listed and expect to have completed the issues by 1 October 2021.

Preparation of this accessibility statement

This statement was prepared on 8 July 2020. It was last reviewed on 16 July 2021.

The website was last tested on 7 July 2020. The How Are You? quiz was last tested on 4 September 2020, and the Personal Quit Plan was last tested on 2 September 2020.

These tests were carried out by Zoonou, the Digital Accessibility Centre (DAC) and Nomensa, with the exception of the Personal Quit Plan, which was tested internally.