Patient Survey Hurn Chemist 2016-17
Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2016/17 are provided here.
The results of the patient survey for Hurn Chemist 2016-17 have now been analyzed and documented.
Taking everything into account including staff, the shop and the service provided the results are as follows:
81% of respondents rated our services as excellent
18% of respondents rated our services as very good
1% of respondents rated our services as good.
Comments that we received this year included:
“excellent says it all”
“can’t fault anything”
“ it’s lovely the way it is””
“DO NOT CLOSE”
As a result of the questionnaire there are no major issues with the pharmacy or services and we shall continue to provide the community with the best service possible. We will endeavour to continue to provide the services to our patients and develop new services as they become available.
Last updated on 19 March 2017.
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