The Horder Centre

01892 665577 The Horder Centre, St. Johns Road , Crowborough, East Sussex, TN6 1XP
https://www.horderhealthcare.co.uk

5 out of 5 stars

Based on 51 ratings for this hospital

News:

  • The Horder Centre receives “outstanding” rating after CQC inspection

Overview

The Horder Centre

Horder Healthcare is a registered charity and a dynamic and evolving healthcare organisation that is truly improving the health outcomes of the people in the communities we serve.

As a charity Horder Healthcare’s key purpose is ‘to advance health’. We currently achieve this through providing outstanding orthopaedic and musculoskeletal (MSK) services from our hospital, The Horder Centre, in Crowborough and physiotherapy and MSK from our clinics situated in the South East.

Our ambition is to extend our reach, to identify the healthcare needs within communities and work collaboratively with others in an integrated way to provide much needed healthcare services. We are also exploring how we can work with people to be as healthy as they possibly can, given their personal circumstances, and where possible prevent ill health. As a charity we have no shareholders and can therefore reinvest any surplus money we generate to benefit more people and achieve our purpose and vision.

 

Contact details, map and directions

The Horder Centre

Tel: 01892 665577   Fax: 01892 662142

Address: The Horder Centre, St. Johns Road, Crowborough, East Sussex, TN6 1XP

Website: https://www.horderhealthcare.co.uk

Email: info@horder.co.uk

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Departments and services

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Latest news

The Horder Centre receives “outstanding” rating after CQC inspection

The Horder Centre receives “outstanding” rating after CQC inspection

The Horder Centre is extremely proud to have received a rating of “outstanding” after its latest Care Quality Commission (CQC) inspection. We are one of only seven independent hospitals in England to be given this accolade!

Inspectors said the orthopaedic hospital, run by charity Horder Healthcare, was outstanding for its effective, caring and responsive services and that patients said staff “went the extra mile and the care they received exceeded their expectations”.

They highlighted the hospital’s vision of the “Horder Way” which included five core values of caring, friendly, quality, integrity and pride and said staff felt proud to work at the hospital where they spoke of a “family” culture.

The most recent patient-led assessment of the care environment at The Horder Centre scored 96% for privacy, dignity and wellbeing, which was higher than the national average of 83%.

Horder Healthcare Chief Executive Richard Tyler said: “We are absolutely delighted that the CQC has rated The Horder Centre as “outstanding” and that it recognises our core value of caring is embedded throughout our organisation. This rating has only been made possible by an exceptional team of people who work tirelessly across the entire organisation to ensure the highest standards of care for our patients.

The inspection team recognised that The Horder Centre had undergone a total refurbishment and redevelopment programme over the last eight years to create a therapeutic environment to aid patient recovery.

The inspectors said: “All patients we spoke to felt staff were caring. One patient told us that the care they received was ‘second to none’ and another patient said ‘all the safety checks undertaken made me feel at ease’. There were a variety of mechanisms to provide psychological support to patients and their supporters. This range of service meant that each patient could access a service that was relevant to their particular needs. For example those with spiritual need, patients whose first language was not English, or support for people living with dementia or learning disabilities.”

 

 

Last updated on 26 June 2017.

Quality of service at The Horder Centre

Friends and Family test score: Outpatients

98%Patients recommend this hospital. 89 responses.

Friends and Family Test score: Inpatient

99%Patients recommend this hospital. 118 responses

Latest reviews of this hospital

Total Knee Replacement Surgery

I recently underwent full knee replacement surgery (13th May 2019) at The Horder and would like to record my thanks and appreciation to t...

12 June 2019

Back surgery

I chose to have my operation at The Horder centre Crowborough. First impressions of this hospital are a good one. The hospital is well pr...

2 May 2019

First class treatment and care at The Horder Centre

From my initial contact all the way to discharge, post up access to professionals, and follow up on my progress, I give the care experien...

4 April 2019

A very good experience

I am very lucky because I live in the same town as The Horder Centre but I would want to continue using it even if I moved a long way awa...

16 March 2019

Total Knee Replacement

I returned home two weeks ago having undergone total knee replacement surgery. I should like to thank all the dedicated staff that make t...

6 March 2019

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Last updated on 29 June 2018.

Information supplied by The Horder Centre