The Horder Centre

01892 665577 The Horder Centre, St. Johns Road , Crowborough, East Sussex, TN6 1XP
https://www.horderhealthcare.co.uk

5 out of 5 stars

Based on 94 ratings for this hospital

News:

  • The Horder Centre receives “outstanding” rating after CQC inspection

Overview

The Horder Centre

Horder Healthcare is a registered charity and a dynamic and evolving healthcare organisation that is truly improving the health outcomes of the people in the communities we serve.

As a charity Horder Healthcare’s key purpose is ‘to advance health’. We currently achieve this through providing outstanding orthopaedic and musculoskeletal (MSK) services from our hospital, The Horder Centre, in Crowborough and physiotherapy and MSK from our clinics situated in the South East.

Our ambition is to extend our reach, to identify the healthcare needs within communities and work collaboratively with others in an integrated way to provide much needed healthcare services. We are also exploring how we can work with people to be as healthy as they possibly can, given their personal circumstances, and where possible prevent ill health. As a charity we have no shareholders and can therefore reinvest any surplus money we generate to benefit more people and achieve our purpose and vision.

 

Contact details, map and directions

The Horder Centre

Tel: 01892 665577   Fax: 01892 662142

Address: The Horder Centre, St. Johns Road, Crowborough, East Sussex, TN6 1XP

Website: https://www.horderhealthcare.co.uk

Email: info@horder.co.uk

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Departments and services

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Latest news

The Horder Centre receives “outstanding” rating after CQC inspection

The Horder Centre receives “outstanding” rating after CQC inspection

The Horder Centre is extremely proud to have received a rating of “outstanding” after its latest Care Quality Commission (CQC) inspection. We are one of only seven independent hospitals in England to be given this accolade!

Inspectors said the orthopaedic hospital, run by charity Horder Healthcare, was outstanding for its effective, caring and responsive services and that patients said staff “went the extra mile and the care they received exceeded their expectations”.

They highlighted the hospital’s vision of the “Horder Way” which included five core values of caring, friendly, quality, integrity and pride and said staff felt proud to work at the hospital where they spoke of a “family” culture.

The most recent patient-led assessment of the care environment at The Horder Centre scored 96% for privacy, dignity and wellbeing, which was higher than the national average of 83%.

Horder Healthcare Chief Executive Richard Tyler said: “We are absolutely delighted that the CQC has rated The Horder Centre as “outstanding” and that it recognises our core value of caring is embedded throughout our organisation. This rating has only been made possible by an exceptional team of people who work tirelessly across the entire organisation to ensure the highest standards of care for our patients.

The inspection team recognised that The Horder Centre had undergone a total refurbishment and redevelopment programme over the last eight years to create a therapeutic environment to aid patient recovery.

The inspectors said: “All patients we spoke to felt staff were caring. One patient told us that the care they received was ‘second to none’ and another patient said ‘all the safety checks undertaken made me feel at ease’. There were a variety of mechanisms to provide psychological support to patients and their supporters. This range of service meant that each patient could access a service that was relevant to their particular needs. For example those with spiritual need, patients whose first language was not English, or support for people living with dementia or learning disabilities.”

 

 

Last updated on 26 June 2017.

Quality of service at The Horder Centre

Friends and Family test score: Outpatients

100%Patients recommend this hospital. 224 responses.

Friends and Family Test score: Inpatient

99%Patients recommend this hospital. 248 responses

Latest reviews of this hospital

The Horder centre of excellence

The Horder centre gave me excellent care for a hip replacement. The procedure was 5 months ahead of that offered in my local area.The ce...

5 December 2018

Hip HIP Hooray

I have been home for just one week. From the first consultation to discharge I could not have been treated better.All staff whatever the...

13 October 2018

Full Knee Op - Review

From the first consultation, throughout the entire process, up to and including the post op review, it was faultless. Pre and Post-op,...

8 August 2018

Didn't live up to its reputation.

Arrival on day of hip replacement op. was fine. Surgeon, anaesthetist and house doctor very friendly and keen to put me at my ease. Op ...

31 July 2018

Very satisfied review

I was a day patient last May 2017 when I had a toe re-alignment and a Mortons Neuroms removed. On all my appointments I was seen on time...

30 July 2018

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Last updated on 29 June 2018.

Information supplied by The Horder Centre