Royal Hallamshire Hospital

0114 271 1900 Glossop Road , Sheffield, South Yorkshire, S10 2JF
http://www.sth.nhs.uk

4.5 out of 5 stars

Based on 250 ratings for this hospital

Contact details, map and directions

Royal Hallamshire Hospital

Tel: 0114 271 1900

Address: Glossop Road, Sheffield, South Yorkshire, S10 2JF

Website: http://www.sth.nhs.uk

Email:

Get directions to Royal Hallamshire Hospital

PALS (Patient advice and liaison service)

PST@sth.nhs.uk

You can talk to PALS who provide confidential advice and support to patients, families and their carers, and can provide information on the NHS and health related matters.

The Patient Services Team (PST) has replaced the Patient Advice and Liaison Service (PALS) and provides a point of contact for patients who have a concern but either don’t know which member of staff or department to raise it with, or feel that they need to speak to someone outside of the department or ward to which their concern relates.

The PST are knowledgeable and experienced in handling patients’ concerns and have overall responsibility for ensuring responses to complainants are co-ordinated effectively and efficiently.

The main responsibility of the PST is to provide a high quality initial response to complainants and to pass concerns and complaints to Directorates and Departments for investigation and resolution.

Where possible, the PST will deal with questions, complaints and straight forward low risk concerns there and then in order to provide a speedy service to callers. They can also offer advice and guidance to any member of staff who is trying to provide direct support to a patient or relative with a concern.

The Patient Services Team can be contacted Monday to Friday 9am till 5pm.

The team can be contacted in the following ways:

Telephone on 0114 271 2400,
Via email on PST@sth.nhs.uk

In person in the Patient Partnership Department on B Floor, RHH and the Huntsman main entrance on C Floor, NGH.

Outside of this time people can leave both telephone and email messages for the team to respond to on the next working day.

PALS

Travel information

Bus information The Royal Hallamshire is served by the 60, 120 and 10 bus services, which stop close to the main hospital buildings.

The Jessop Wing is also served by these services, but in addition is served by the 51, 52 and 95, which stop outside Weston Park Hospital. Both are a 5 minute walk away from the Jessop Wing.
Road information The Royal Hallamshire Hospital is situated close to the city centre and is accessible from the Sheffield Parkway (ring road). The hospital is easy to access by road with good local transport links.

Road maps to the Royal Hallamshire Hospital and Jessop Wing are available at www.sth.nhs.uk/maps Local direction The Royal Hallamshire is part of the central campus of hospitals which is well signposted as 'central hospitals' from all approaches.

The hospital tower block can be seen for miles around Sheffield.

Rail information Sheffield station is 2 miles from the Royal Hallamshire Hospital and the Jessop Wing. The station is connected to the Sheffield Supertram and is linked to Sheffield Interchange by a short covered walkway. Visitors travelling by rail can catch the 60, 120 and 10 bus services from Sheffield Interchange. Please visit www.nationalrail.co.uk for timetable and ticket information.

Parking

There is a multi storey car park at the Royal Hallamshire Hospital, which is 5 minutes walk from the Jessop Wing. Parking is limited and we therefore advise that you leave plenty of time before your appointment to find a parking space.

Parking at the Jessop Wing is also very limited.

Car parking

Parking available

Number of parking spaces

1,173.00car parking spaces

Disabled parking

Disabled parking available

Number of disabled parking spaces

93.00disabled car parking spaces

Average hourly car parking cost

£0.70per hour

Last updated on 05 October 2015.

Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust