Norfolk Community Health and Care NHS Trust

01603 697300 Woodlands House, Norwich Community Hospital, Bowthorpe Road , Norwich, Norfolk, NR2 3TU

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  • Quality Account 2016/17
Community nursing

Looking after you locally

Norfolk Community Health and Care NHS Trust (NCH&C) is an important part of daily life for many people right across Norfolk. We serve a population of 870,000 people in and around Norfolk, making us one of the largest providers of community health and care services in the NHS.

Our expert staff are working hard all over the county, making sure you receive the right care when you need it, close to where you live and work. Our specialist teams all across Norfolk provide personalised health and care services for everyone, from babies to the elderly.

Specialised care for all

We help to keep people healthy with our Stop Smoking service and work with patients to regain their independence and quality of life after a brain injury, stroke or fall. We also provide end-of-life care services both at people's homes and in specialist community units, to allow people to pass away comfortably and with dignity.

We care for the most disadvantaged and vulnerable in our communities who can find it very difficult or daunting to get the right healthcare, for example, migrant populations, sex workers or homeless people. We also support people of all ages with Learning Disabilities, right across the county - empowering them to live healthy and independent lives.

Your best interests at heart

We want patients to be at the heart of every decision we make, and to be led by the people who understand our patients' needs most - our clinicians.

We listen to our patients and use their feedback to improve our services. Our most recent patient experience scores (June 2015) show that 99 per cent of our patients would recommend us to family and friends.

Latest news


Quality Account 2016/17

NCH&C’s Quality Account for 2016/17 is now available to download. It highlights our achievements and learning from the previous financial year.

It also sets out our priorities and quality goals for 2017/18, demonstrating our commitment to quality and improvement.

The quality account includes key information drawn from our annual plan, patient experience results, clinical audit and research information, and performance data.

Associated document

NCHC_Quality Account_2016_17 (.pdf, 1.89 MB)

Last updated on 13 July 2017.

Latest reviews of this trust

Great experience overall!

Called at 9am to book an appointment to have my contraceptive implant removed. Got given a cancellation that day for a consultation. The ...

30 May 2017

Quality of service at Norfolk Community Health and Care NHS Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

Last updated on 13 July 2017.

Information supplied by Norfolk Community Health and Care NHS Trust