West Midlands Ambulance Service NHS Foundation Trust

01384 215555 Waterfront Business Park, Waterfront Way , Brierley Hill, West Midlands, DY5 1LX

4.5 out of 5 stars

Based on 53 ratings for this trust


WMAS Ambulance

West Midlands Ambulance Service NHS Trust was authorised as a Foundation Trust in January 2013 and in line with the provisions of the Health and Social Care Act 2012, licensed as a provider of NHS Services on 1st April 2013.  As an organisation, we were formed in 2006 bringing four previous services together.

The Trust serves a population of 5.6 million people covering an area of more than 5,000 square miles made up of Shropshire, Herefordshire, Worcestershire, Staffordshire, Warwickshire, Coventry, Birmingham and Black Country conurbation.

As the regions emergency ambulance service, we respond to around 3,000 '999' calls each day.  To manage that level of demand, we employ approximately 4,000 staff and operate from 16 new fleet preparation hubs across the region and a network of over 90 Community Ambulance Stations.

Many people still think ambulance services only take patients to hospital.  In fact, less than 60% of our patients end up going to an emergency department with the rest either being treated at the scene, given advice over the phone or taken to another service such as a GP or minor injuries unit.

We provide the NHS 111 service across the region, except in Staffordshire.  111 makes it easier for you to access local NHS healthcare services when it is not an emergency.  It is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones.

We also provide non-emergency patient transport services across some parts of the region for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.  Our staff complete approximately 700,000 non-emergency patient journeys each year.

As a Foundation Trust, everyone living in the West Midlands region can have a say in how the service develops. For more information, please contact us by email at foundationtrust@wmas.nhs.uk

Latest reviews of this trust

A and e heartlands

I need to thank a few people ... craig and his mate on ambulance great guys keep it up. Sian the nurse and her hca so helpful caring and ...

15 May 2018

Discussion with compliments and complaints

This afternoon I telephoned the above section to explain that the hospital had arranged my transport. The lady that I spoke to was very s...

9 May 2018

No compassion

I had got an appointment to attend hospital for a procedure which I would not be able to drive my car following. I explained to the call ...

8 May 2018

Unsympathetic paramedic

Unfortunately I woke with searing pain in my head and neck Friday morning. It was so bad my father in law phoned for an ambulance, I was ...

7 May 2018

Making a stressful time a little easier

I feel people are very quick to complain about our health service but I wanted to let you know of the excellent service we recieved recen...

26 April 2018

Last updated on 30 June 2017.

Information supplied by West Midlands Ambulance Service NHS Foundation Trust