West Midlands Ambulance Service NHS Foundation Trust

01384 215555 Waterfront Business Park, Waterfront Way , Brierley Hill, West Midlands, DY5 1LX

4.5 out of 5 stars

Based on 50 ratings for this trust


WMAS Ambulance

West Midlands Ambulance Service NHS Trust was authorised as a Foundation Trust in January 2013 and in line with the provisions of the Health and Social Care Act 2012, licensed as a provider of NHS Services on 1st April 2013.  As an organisation, we were formed in 2006 bringing four previous services together.

The Trust serves a population of 5.6 million people covering an area of more than 5,000 square miles made up of Shropshire, Herefordshire, Worcestershire, Staffordshire, Warwickshire, Coventry, Birmingham and Black Country conurbation.

As the regions emergency ambulance service, we respond to around 3,000 '999' calls each day.  To manage that level of demand, we employ approximately 4,000 staff and operate from 16 new fleet preparation hubs across the region and a network of over 90 Community Ambulance Stations.

Many people still think ambulance services only take patients to hospital.  In fact, less than 60% of our patients end up going to an emergency department with the rest either being treated at the scene, given advice over the phone or taken to another service such as a GP or minor injuries unit.

We provide the NHS 111 service across the region, except in Staffordshire.  111 makes it easier for you to access local NHS healthcare services when it is not an emergency.  It is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones.

We also provide non-emergency patient transport services across some parts of the region for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.  Our staff complete approximately 700,000 non-emergency patient journeys each year.

As a Foundation Trust, everyone living in the West Midlands region can have a say in how the service develops. For more information, please contact us by email at foundationtrust@wmas.nhs.uk

Latest reviews of this trust

The NHS at its very best

I feel compelled to write to draw attention to the absolutely brilliant care received by my family during a recent health scare. My hu...

26 October 2018

Ambulance Crew at Oakham Surgery on Monday 15th October 9.20

To the brilliant crew, who were called off a break. Hope you managed to get a one. Thanks for not taking me to your usual New Cross Hosp...

15 October 2018

Stemi Heart Attack

I suffered with a Stemi Heart Attack and was taken to New Cross (Cardiology department). I was seen to immediately and down the lab withi...

12 October 2018

Speedy treatment for heart attack.

" Wow! That's amazing!" is the response of everyone to whom I've related my experience of the speed with which I was treated fo...

3 September 2018

Displaced knee cap

A member of the family was hit in the leg by one of their dogs leading to a dislocated knee cap. The ambulance team were superb - very ki...

28 August 2018

Last updated on 29 June 2018.

Information supplied by West Midlands Ambulance Service NHS Foundation Trust