West Midlands Ambulance Service NHS Foundation Trust

01384 215555 Waterfront Business Park, Waterfront Way , Brierley Hill, West Midlands, DY5 1LX

4.5 out of 5 stars

Based on 49 ratings for this trust


WMAS Ambulance

West Midlands Ambulance Service NHS Trust was authorised as a Foundation Trust in January 2013 and in line with the provisions of the Health and Social Care Act 2012, licensed as a provider of NHS Services on 1st April 2013.  As an organisation, we were formed in 2006 bringing four previous services together.

The Trust serves a population of 5.6 million people covering an area of more than 5,000 square miles made up of Shropshire, Herefordshire, Worcestershire, Staffordshire, Warwickshire, Coventry, Birmingham and Black Country conurbation.

As the regions emergency ambulance service, we respond to around 3,000 '999' calls each day.  To manage that level of demand, we employ approximately 4,000 staff and operate from 16 new fleet preparation hubs across the region and a network of over 90 Community Ambulance Stations.

Many people still think ambulance services only take patients to hospital.  In fact, less than 60% of our patients end up going to an emergency department with the rest either being treated at the scene, given advice over the phone or taken to another service such as a GP or minor injuries unit.

We provide the NHS 111 service across the region, except in Staffordshire.  111 makes it easier for you to access local NHS healthcare services when it is not an emergency.  It is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones.

We also provide non-emergency patient transport services across some parts of the region for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.  Our staff complete approximately 700,000 non-emergency patient journeys each year.

As a Foundation Trust, everyone living in the West Midlands region can have a say in how the service develops. For more information, please contact us by email at foundationtrust@wmas.nhs.uk

Latest reviews of this trust

My Mother's Care

[Very unhappy with 'Access to outdoors'] [Unhappy with 'Doctor'] [Very unhappy with 'Explanations'] [Very unhappy wi...

7 February 2018

Kind, supportive and compasionate

The ambulance service took my Dad to Shrewsbury A&E last night. They were very considerate about my Dad's needs as he was in a lot of...

21 January 2018

My treatment

I was brought into A&E Redditch by ambulance. I had suffered a fall in my bathroom, felt very faint and was unable to stand for ab...

16 January 2018

my faith returned after a bad event with a paramedic in the

Needed medical help on sunday for my husband.After a bad experience 4 years ago was worried.The paramedic and the other member of crew we...

16 January 2018

The team that came out were the best

My daughter had a hypo 1.1 She’s never gone that low so when I rang emergency I was in such a panic .she was not responsive so the perso...

11 January 2018

Quality of service at West Midlands Ambulance Service NHS Foundation Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

Last updated on 30 June 2017.

Information supplied by West Midlands Ambulance Service NHS Foundation Trust