North East Ambulance Service NHS Foundation Trust

0191 430 2000 Bernicia House, Goldcrest Way, Newburn Riverside , Newcastle Upon Tyne, NE15 8NY

5 out of 5 stars

Based on 19 ratings for this trust


Angel of the North

We employ more than 2,500 staff and receive, prioritise and respond to over 400,000 emergency and urgent incidents per annum. NEAS covers an area of 3,200 square miles serving a population of 2.66 million people.

Of these incidents over 110,000 are immediately life threatening and require an 8 minute response time. Alongside this there are 10 other clinical quality indicators which are aimed at judging care on its quality, not just how quickly an ambulance arrives.

The A&E service also provides a 120 to 240 minute transport service for General Practitioners for up to 65,000 patients per annum, transporting those who require direct admission to hospital following a GP assessment. In addition, up to 1,500 patients per annum require a high dependency transfer.

Our Patient Transport Service facilitates vital access for many patients requiring health care or treatment services at outpatient appointments, planning for over one million patient transport service journeys per annum.

Our emergency planning department provides medical support and training so that the service is prepared in the event of a major incident. The Trust also works very closely with St Johns Ambulance Service and the British Red Cross.

A&E and PTS are both supported by our Contact Centres based in Bernicia House, Newburn Riverside and Russell House, Hebburn, which are now managing in excess of 450,000 calls per annum.

NEAS also runs a 111 non emergency number for people who need healthcare but are unsure if they need an ambulance. This covers the North East region. A trained call taker will assess their needs and either refer them to a local point of care for example their GP or walk in centre, or arrange an emergency ambulance if one is needed.

Latest reviews of this trust

They settled him down and made sure we were ok

My husband required hospital transport for an outpatient appointment. They arrived in good time and were very helpful and caring while at...

11 February 2018

Outstanding, considerate and friendly

I called 999 in something of a panic because of my husband’s symptoms. The ambulance arrived quicker than expected and from the moment th...

14 January 2018


the nhs should be so proud to have two members of staff working for them , they are an asset ! After calling 111 fearing my elderly fathe...

25 December 2017

111,worse than useless.

I was unable to reply to re your request for a review after ringing im posting it here. 111is totally and utterly useless.eve...

8 December 2017

Well done NSECH

I underwent surgery in early November to remove the right lobe of my thyroid because of thyroid cancer at the RVI, following my surgery I...

20 November 2017

Quality of service at North East Ambulance Service NHS Foundation Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

Last updated on 08 November 2017.

Information supplied by North East Ambulance Service NHS Foundation Trust