North East Ambulance Service NHS Foundation Trust

0191 430 2000 Bernicia House, Goldcrest Way, Newburn Riverside , Newcastle Upon Tyne, NE15 8NY

5 out of 5 stars

Based on 22 ratings for this trust


Angel of the North

We employ more than 2,500 staff and receive, prioritise and respond to over 400,000 emergency and urgent incidents per annum. NEAS covers an area of 3,200 square miles serving a population of 2.66 million people.

Of these incidents over 110,000 are immediately life threatening and require an 8 minute response time. Alongside this there are 10 other clinical quality indicators which are aimed at judging care on its quality, not just how quickly an ambulance arrives.

The A&E service also provides a 120 to 240 minute transport service for General Practitioners for up to 65,000 patients per annum, transporting those who require direct admission to hospital following a GP assessment. In addition, up to 1,500 patients per annum require a high dependency transfer.

Our Patient Transport Service facilitates vital access for many patients requiring health care or treatment services at outpatient appointments, planning for over one million patient transport service journeys per annum.

Our emergency planning department provides medical support and training so that the service is prepared in the event of a major incident. The Trust also works very closely with St Johns Ambulance Service and the British Red Cross.

A&E and PTS are both supported by our Contact Centres based in Bernicia House, Newburn Riverside and Russell House, Hebburn, which are now managing in excess of 450,000 calls per annum.

NEAS also runs a 111 non emergency number for people who need healthcare but are unsure if they need an ambulance. This covers the North East region. A trained call taker will assess their needs and either refer them to a local point of care for example their GP or walk in centre, or arrange an emergency ambulance if one is needed.

Latest reviews of this trust

Outstanding care and service neas nhs 111

Give gave me outstanding help and assistance. Very caring people in my hour of need. So lucky to have this service by people that really...

5 September 2018

Taking my Grandson to Urgent Care

My grandson age 6 had suffered a tick bite while walking in the lake district and though we were able to remove most of the tick, we were...

6 August 2018

Thanks To The Ambulance Crew

Many thanks to the ambulance crew who took me to hospital after an accident at home, they acted in a very professional, confident, caring...

29 July 2018

First Class Service!!

After 15 months of recurrent falls I had an appointment at the hospital for which I had to use NHS transport. T he driver who came to pic...

19 July 2018

steve paramedic based at blucher

A big thank you to the paramedic based at blucher who saved my mam from severe anaphylactic shock from reaction to antibiotics this year....

5 July 2018

Last updated on 08 November 2017.

Information supplied by North East Ambulance Service NHS Foundation Trust