Barking, Havering and Redbridge University Hospitals NHS Trust

01708 435000 Queen's Hospital, Rom Valley Way , Romford, Essex, RM7 0AG

3.5 out of 5 stars

Based on 21 ratings for this trust



  • Ready, Steady, Flow!
  • National recognition for end of life care
Nurses looking at files

At Barking, Havering and Redbridge University Hospitals NHS Trust we are driven by our ethos of working together to provide outstanding healthcare to our community.

Working closely with our partner organisations, our 6,500 staff and volunteers care for a population of around 750,000 from a wide range of social and ethnic groups. 

We have two main hospitals; Queen’s Hospital in Romford and King George Hospital in Goodmayes. We also serve clinics across outer north east London and run some services from Barking Hospital.

We operate two Emergency Departments and offer a full range of local hospital services. In addition, we provide a regional neuroscience centre, renowned as a centre of excellence, a cancer centre, and a Hyper Acute Stroke Unit to provide specialist care.

We are committed to working closely with our partners in the community to place patients’ needs at the centre of our care.

Our patients

We see our patients as our partners and offer a range of initiatives for patients, carers and relatives to get involved in our hospitals and help us to continually improve our services. Join our team of mystery shoppers, find out about our volunteering opportunities, attend our listening events (held twice yearly) or simply send your feedback and ideas to our Patient Advice and Liaison Service

Recent achievements

We are extremely proud that we recently secured a place on a ground-breaking scheme to transform the care we provide for patients - the Virginia Mason Institute Development Programme. We are one of only five Trusts in the country to take part.

We are also one of eight new, national, vanguard sites which will help spearhead transformational change in urgent care across the country.

A hi res version of our Quality Account 2017/18 can be found on our website



Latest news

Ready, Steady, Flow!

Around 100 delegates travelled from across the country to hear about the improvements we have been making for our patients.

Queen’s and King George hospitals had struggled to meet the national target of seeing, treating, admitting or discharging patients arriving at its emergency departments in under four hours. But a raft of new measures saw us recently achieve the 95% target for the first time in four years.

After being asked many times by other hospitals how we had managed to turn our performance around, it was decided to hold a conference – Ready, Steady, Flow!

Attendees listened to presentations and took part in workshops about the changes that have been introduced through partnership working with the local community, team building and employee recognition. Keynote speaker, Dame Philippa Russell DBE, spoke about patient flow from the family perspective and managing the transition better between home and hospital.

Chief Operating Officer Sarah Tedford said: “We were delighted to welcome so many colleagues from across the country to hear about the improvements we have made over the past year.

“Thanks to our staff’s hard work and determination, our patients have better experiences when coming into our hospitals.”

Feedback from the conference has been extremely positive. One attendee commented the highlight of the day was: “Observing a team that works together with a shared goal that is patient focused.”


Last updated on 28 October 2015.

National recognition for end of life care

The care given to patients nearing the end of their lives at Queen’s and King George hospitals has been given national recognition.

Our palliative care team have been invited to speak at the House of Commons as ambassadors for a national project to improve care for the dying.

The nationwide Gold Standard Framework for end of life care has been introduced on our hospital wards, with extremely positive feedback from patients, their relatives and the Care Quality Commission.

Macmillan Palliative Care team leader Heather Wright said: “I felt honoured the share the good work that our wards are doing. I was proud to say that, since we have been using the Gold Standard Framework tools, we have been diagnosing dying earlier which has enabled our patients to discuss their needs and make choices about their end of life care.

“It is certainly a day I will remember and a great opportunity to showcase the good work we are doing at the Trust.”


Last updated on 28 October 2015.

Latest reviews of this trust

Great service

I’m a 14 year old that has a lump I was transferred to elm ward clinic and I was scared I had a biopsy on my very first day there the sta...

6 November 2018

90 year old waited over 4 hours in a and e

My 90 year old mother was taken to king georges a and e after her 2nd fall in a week. She lives alone and was unable to tell anyone what...

16 September 2018

Waited 10 months so far for appointment

I attended an appointment in October last year (after initially being made an appointment with the wrong clinic, which was cancelled 5 mi...

30 August 2018

ultrasound barking hospital

i attended the ultrasound dept i was seen very quick and i was very pleased with the service i got

9 August 2018

No answer from phone line.

My sister has been trying to get through to the eye clinic but to no avail. This has been going on for the last two weeks. She was referr...

21 June 2018

Last updated on 29 June 2018.

Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust