Barking, Havering and Redbridge University Hospitals NHS Trust

01708 435000 Queen's Hospital, Rom Valley Way , Romford, Essex, RM7 0AG

4.5 out of 5 stars

Based on 17 ratings for this trust



  • Ready, Steady, Flow!
  • National recognition for end of life care
Our Gastro Team

At Barking, Havering and Redbridge University Hospitals NHS Trust we are driven by our ethos of working together to provide outstanding healthcare to our community.

Working closely with our partner organisations, our 6,500 staff and volunteers care for a population of around 750,000 from a wide range of social and ethnic groups. 

We have two main hospitals; Queen’s Hospital in Romford and King George Hospital in Goodmayes. We also serve clinics across outer north east London and run some services from Barking Hospital.

We operate two Emergency Departments and offer a full range of local hospital services. In addition, we provide a regional neuroscience centre, renowned as a centre of excellence, a cancer centre, and a Hyper Acute Stroke Unit to provide specialist care.

We are committed to working closely with our partners in the community to place patients’ needs at the centre of our care.

Our patients

We see our patients as our partners and offer a range of initiatives for patients, carers and relatives to get involved in our hospitals and help us to continually improve our services. Join our team of mystery shoppers, find out about our volunteering opportunities, attend our listening events (held twice yearly) or simply send your feedback and ideas to our Patient Advice and Liaison Service

Recent achievements

We are extremely proud that we recently secured a place on a ground-breaking scheme to transform the care we provide for patients - the Virginia Mason Institute Development Programme. We are one of only five Trusts in the country to take part.

We are also one of eight new, national, vanguard sites which will help spearhead transformational change in urgent care across the country.



Latest news

Ready, Steady, Flow!

Around 100 delegates travelled from across the country to hear about the improvements we have been making for our patients.

Queen’s and King George hospitals had struggled to meet the national target of seeing, treating, admitting or discharging patients arriving at its emergency departments in under four hours. But a raft of new measures saw us recently achieve the 95% target for the first time in four years.

After being asked many times by other hospitals how we had managed to turn our performance around, it was decided to hold a conference – Ready, Steady, Flow!

Attendees listened to presentations and took part in workshops about the changes that have been introduced through partnership working with the local community, team building and employee recognition. Keynote speaker, Dame Philippa Russell DBE, spoke about patient flow from the family perspective and managing the transition better between home and hospital.

Chief Operating Officer Sarah Tedford said: “We were delighted to welcome so many colleagues from across the country to hear about the improvements we have made over the past year.

“Thanks to our staff’s hard work and determination, our patients have better experiences when coming into our hospitals.”

Feedback from the conference has been extremely positive. One attendee commented the highlight of the day was: “Observing a team that works together with a shared goal that is patient focused.”


Last updated on 28 October 2015.

National recognition for end of life care

The care given to patients nearing the end of their lives at Queen’s and King George hospitals has been given national recognition.

Our palliative care team have been invited to speak at the House of Commons as ambassadors for a national project to improve care for the dying.

The nationwide Gold Standard Framework for end of life care has been introduced on our hospital wards, with extremely positive feedback from patients, their relatives and the Care Quality Commission.

Macmillan Palliative Care team leader Heather Wright said: “I felt honoured the share the good work that our wards are doing. I was proud to say that, since we have been using the Gold Standard Framework tools, we have been diagnosing dying earlier which has enabled our patients to discuss their needs and make choices about their end of life care.

“It is certainly a day I will remember and a great opportunity to showcase the good work we are doing at the Trust.”


Last updated on 28 October 2015.

Latest reviews of this trust

Telephone Contact Impossible

I have tried to contact this University Trust and one of its hosital {King Georges Hospital} by telephone several times on several days a...

8 January 2018

Queens Hospital Romford

My mother was taken to Queens Hospital Accident and Emergency on News Years Eve 2017. The area was busy as was to be expected at that tim...

3 January 2018

Eye clinic

Woke 3.30 am bad headache eye pain and eyeball going crazy swivelling really fast inducing nausea and balance problem. Phoned nhs 111 an...

1 December 2017

Trauma Outpatients

just what I was operated for the wrist fracture. . excellent services, very competent doctor. I am very happy to have been with the docto...

29 November 2017

Radiology treatment

I required radiology treatment following a mastectomy and reconstruction the staff in the radiology department were exceptional. The rece...

31 July 2017

Quality of service at Barking, Havering and Redbridge University Hospitals NHS Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

Last updated on 30 June 2017.

Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust