Worcestershire Acute Hospitals NHS Trust

01905 763 333 Worcestershire Royal Hospital, Charles Hastings Way , Worcester, Worcestershire, WR5 1DD

4.5 out of 5 stars

Based on 39 ratings for this trust



  • Quality Improvement Strategy
Worcestershire Acute Hospitals NHS Trust logo

We run the Alexandra Hospital, Redditch, Kidderminster Hospital and Treatment Centre and Worcestershire Royal Hospital.

Our vision

Working together with our partners in health and social care we will provide safe, effective, personalised and integrated care for local people, delivered consistently across all services by skilled and compassionate staff.

Our 4ward Behaviours

All staff across the Trust are asked to adhere to our 4ward Behaviours. These are the heart of our 4ward programme -  a long-term, far-reaching initiative which aims to help colleagues across our Trust collectively work together, as we tackle the challenges we face and make the most of the opportunities that the future will bring.

Our focus going 4ward is twofold. We want to transform our culture whilst at the same time improving our performance across the whole of Trust, particularly around our wide-ranging quality improvement programme, improving the flow for patients who attend our Emergency Departments, our preparations for winter and our efforts to achieve financial stability.

Our aim is to have all our staff positively demonstrating these behaviours and working together to achieve our shared goals. 

Our 4ward behaviours are:

  • Do what we say we will do
  • No delays, every day
  • We listen, we learn, we lead
  • Work together, celebrate together

Making the Trust a better place for our staff, our patients and our local community is the ultimate goal of 4ward, so we want everyone to focus on how we behave, what we deliver and create a culture we can all be proud of.

For more information about the 4ward programme visit http://www.4ward-waht.co.uk


Departments and services

For information about our services and consultants please visit our website at www.worcsacute.nhs.uk

Latest news

Quality Improvement Strategy

Cover of Quality Improvement Strategy

The Quality Improvement Strategy for Worcestershire Acute Hospitals NHS Trust.


Associated document

Quality Improvement Strategy (.pdf, 3.63 MB)

Last updated on 28 June 2018.

Latest reviews of this trust

Alpha Plus!

The treatment that my wife received at Worcester Royal Hospital was professional throughout. During both outpatient and inpatient visits,...

22 January 2019

Caring and compassionate

My husband attended the Birch Unit for a routine operation in January. I can honesty say that the care and compassion displayed by the st...

19 January 2019

My Mothers care at the Alexandra Hospital Nov 25th-29th

My mother died at the Alexandra Hospital on 29th Nov 2018. Although this was a difficult time for us my brother and myself we found the ...

13 January 2019

First experience of outpatient clinic

The short survey you sent me did not allow me to feedback on the visit which is what i think you want to know. There is no point in serki...

10 January 2019

Birch Ward at the Alex

Admitted for surgery early in the morning and was met by very friendly and helpful staff. This continued throughout meetings with the ana...

10 January 2019

Last updated on 28 June 2018.

Information supplied by Worcestershire Acute Hospitals NHS Trust