Reviews

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1. Review titled Cold, unhappy staff

   ★

   Rated 1 star out of 5

   by Andy - Posted on 02 January 2024

   By far the worst chemist / service I’ve had to use. All 3 members of staff had an attitude and simply didn’t seem like they want to be there. Multiple ‘customers’ were being sent down via their respective GP’s and there’s clearly confusion with the process of allocating prescriptions however that shouldn’t be the customers fault. I’d never ever expect to see staff sighing and rolling their eyes when there are people coming I who need help and are likely vulnerable at that time.

   Visited January 2024

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   Review titled WELL

   Replied on 26 January 2024

   Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team

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