THE CO-OPERATIVE PHARMACY - Ratings and reviews
Reviews
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Review titled No compassion
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
We went in to get some items and were faced with a very rude lady who was moving and acting in a very rude way. This has happened several times and we seem to get nowhere with her. We will not be coming back to well pharmacy again.
Visited April 2024
Review titled THE CO-OPERATIVE PHARMACY
Replied on 26 April 2024
Hello, Thank you for your feedback, we are very sorry to hear of your recent experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will address this with the pharmacy directly. If you do need to get in touch then please email hello@well.co.uk with the pharmacy name and address in the subject bar. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Very poor service
Rated 2 stars out of 5
by Kevin Lang - Posted on 12 January 2024
A complete lack of care for a patients needs, because there wasn’t enough medication for me I was given part of my prescription, now I need the rest I’m told my prescription is out of date and expired, these are controlled drugs I need every day! Sorry I can’t help you, nobody mentioned this to me at the time and now I’m left without, not bothered, very poor indeed
Visited January 2024
Review titled THE CO-OPERATIVE PHARMACY
Replied on 26 January 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Horrendous service
Rated 1 star out of 5
by Claire Smith - Posted on 08 September 2023
Coop pharmacy birchwood. Went in to get sons prescription said computers down. Went back 2 days later and stood for 40 minutes to be told the computers have gone down again. Now my son has no medication. Staff were extremely unhelpful and inexperienced
Visited September 2023
Review titled THE CO-OPERATIVE PHARMACY
Replied on 06 October 2023
Hello, Thank you for your feedback, we are very sorry to hear of your recent experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will address this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Do not care
Rated 1 star out of 5
by pasharp - Posted on 08 December 2022
Diabetic. Never get my inulin pen Delivered on time. 8 times in last 12 months not Delivered. This is because the co op miss it of when they order my weekly dose box. Lm meant to get a new insulin pen every 4 weeks
Visited December 2022
Review titled THE CO-OPERATIVE PHARMACY
Replied on 17 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team