Knights Solihull Pharmacy - Ratings and reviews
Reviews
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Review titled Awful customer service - useless and rude!
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
Do not go to this pharmacy!! Twice they gave me less tablets than my prescription was for and gave me a dud inhaler when I called to complain the lady was so rude and not bothered so I went in to complain and they argued and shouted across the pharmacy! Staff are so incompetent it’s shocking and after reading many reviews it’s a common occurrence!
Visited March 2024
Review titled Knights Solihull Pharmacy
Replied on 12 April 2024
Dear Anonymous. We are really sorry to hear this. If you would like to take this matter further please email our Head Office via complaints@knightspharmacy.co.uk Thank you, Knights Pharmacy
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Review titled Poor experience at flu jab
Rated 2 stars out of 5
by Anonymous - Posted on 07 October 2023
My wife and I have just had flu jabs at Knights in Solihull. Her appointment was scheduled 10 minutes before mine, but as hers was free and mine private, I was asked to have mine first because I was private which wasn’t fair to my wife. I got the pharmacist but my wife got an assistant. The jabs were painful and the staff didn’t swab our arms beforehand or offer a sticking plaster afterwards. We often receive brusque service from this pharmacy and are unlikely to return
Visited October 2023
Review titled Knights Solihull Pharmacy
Replied on 12 April 2024
Dear Anonymous, Many thanks for your review and we apologise for the poor experience you feel you received at our Solihull branch. We will take your comments on board when flu clinics restart in September. We would not wish any patient to receive a brusque service from our team. Private flu vaccinations are delivered under a Patient Group Directive which can only be undertaken by a Pharmacist vaccinator in our branch. A free (NHS) flu jab is delivered under a National Protocol and this can be delivered by a trained non-Pharmacist vaccinator. Both members of staff complete exactly the same vaccination training. Flu vaccination guidelines direct that a swab of the area is not required unless the area is visibly dirty. Similarly, we would not routinely apply a sticking plaster to a vaccination site but are more than happy to apply one if requested. Many thanks, Knights Pharmacy Team