Boots - Ratings and reviews
Reviews
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2023
Once I have actually received the medication needed, I hope I never have to use this Pharmacy again. Rude and uncaring staff who would rather laugh and joke behind the scenes than make sure urgent and potentially life saving medication is ordered and supplied in a timely fashion. It seems every prescription that arrives electronically is treated as a repeat and can therefore take up to 2 weeks to be ready. Simply not good enough. The store is an absolute mess with stock left in delivery totes on the counter and blue plastic bags of medication look as though they have just been thrown on the shelves. One staff member "serves" on the counter, no explanation is given as to why medication is missing other than "We can only supply what we have available, come back next week", the telephone is never answered leading further to customer frustration. I am absolutely appalled at lack of decent customer service at this Pharmacy.
Visited December 2023
Boots has not yet replied.
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Review titled Phone lines
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
The phones hardly get answered. So far rang 80 times today. Previously i mentioned to the pharmacy that the phone line must have an issue with them and was informed no we are just busy. So while i stood in the que i rang and no phones rang, so these must be on silent!!!!!
Visited April 2023
Boots has not yet replied.