BJ WILSON LTD - Ratings and reviews
Reviews
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
Reception lady greeted and was polite, mentioned my name for prescription no problem sit down. 45 minutes later after several people been served, waited and took their prescriptions I was still waiting. I was asked what name I’m I writing for, I said the name, I over hear o I forgot that one.. my reaction was really?? After waiting so long? Next minute a petty noise from a staff member, which continued. I have no felt so belittled as I was police and waited with patiently to be treated like this. Then the pharmacist mentioned we don’t have it in stock… even after waiting such a long time. I work in the health industry and have never come across a rude member of staff. We are trained to be polite and to give reassurance to a person who’s waiting for so long not make them feel unappreciated.
Visited February 2024
Review titled BJ WILSON LTD
Replied on 19 February 2024
Dear Patient, I was very sorry to see your post and learn of your experience as the team work hard to provide an efficient and friendly service, please accept my sincere apologies that we fell short of these standards on this occasion. I have brought your comments to the attention of our branch manager so that he may investigate and take appropriate steps to ensure that we are providing the best possible service at all times. Yours sincerely, Mrs A Smith, Pharmacy Superintendent.