Asda Pharmacy - Ratings and reviews
Reviews
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Review titled Poor Online Booking Service
Rated 1 star out of 5
by IAN FISH - Posted on 01 November 2023
Booked online, turned up to find the pharmacist wasn't there, rebooked for another time, phoned up to make sure they were going to be available, the staff said they couldn't guarantee the pharmacist would be there... I gave up in the end..! I can't keep taking time off work! get it sorted ASDA please.
Visited November 2023
Asda Pharmacy has not yet replied.
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Review titled Returns not accepted
Rated 2 stars out of 5
by Jan E - Posted on 25 November 2023
Asda Horwich, Bolton. I purchased my mum eye drops for £17 which were recommended by a helpful pharmacist. Unfortunately my mum had tried the same ingredients in another eye drop but under a different brand and they didn’t work for her. When I tried to return the following day they refused point blank to take them back as they would have to ‘throw them away’. The box had not been opened and therefore the seal was intact. I’m £17 out of pocket and when I look at other chemists, for example Tesco, they do take them back! I wasn’t rude but they knew I was disgruntled and I will stick to my word and go elsewhere in future which is a shame as the first pharmacist was lovely. Just crazy internal politics!
Visited November 2023
Asda Pharmacy has not yet replied.
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Review titled Dreadfully sloe
Rated 1 star out of 5
by Graham Hunt - Posted on 13 November 2023
When I arrived there were 3 queuing and six waiting. The counter isn’t manned and when some one comes out they speak to the head of the queue. Everywhere else there is a permanent person on the counter, who pass requests through to others to fulfil prescriptions. I am going to look for an alternative pharmacy
Visited November 2023
Asda Pharmacy has not yet replied.
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Review titled Awful & unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
Arrived to pick up a prescription to see the shutters on cuboards were down once I got the attention of two ladies in back to be told pharmacist on a break in middle of afternoon and told there not allowed to hand prescriptions over or sell anything off shelf
Visited November 2023
Review titled Asda Pharmacy
Replied on 20 November 2023
Thanks for taking the time to leave a review, have a lovely day and take care -Hope
Provided by Yext
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Review titled unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
I have come into Asda tilbury pharmacy today to pick up my online order which I was embarrassed about already to have the 1st lady shout out what it was I was picking up and the 2nd lady who got my order to talk as lould as she could how i have to take it and talk about my personal circumstances, I’m very disgusted by the way they were it was very unprofessional I will never use this service again
Visited October 2023
Asda Pharmacy has not yet replied.
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Review titled Dreadful service
Rated 2 stars out of 5
by Anonymous - Posted on 03 October 2023
Took 1.5 hours to get a prescription filled. 1 person serving 2 + pharmacist in the back Had to queue for 25 minutes before I could hand in script, told it would be 15 mins. Did some shopping went back to collect & another excessive wait to pick it up. Whilst waiting to collect assistant went round the back & came back out chewing food then proceeded to take a long drink out of a bottle of coke! This is not good practice or service
Visited October 2023
Asda Pharmacy has not yet replied.
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Review titled Dreadful experience that left me speechless
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
I had an appointment for flu jab and blood pressure test. I arrived 5 minutes early and queued for 10 mins. On reaching the front of the queue I was greeted with these exact words "will this take long?" which left me struggling for an answer. Then "what is it that you want?" to which I said I was here for my flu jab. She then said all appointments were cancelled in a way that implied I should have known this already, like it should have been completely obvious to me (which it wasn't) and said they had been unable to contact me, this despite not even knowing my name at this point, something she never asked. She said she had been unable to contact me, despite my having provided my email address and mobile number during the booking process. So basically I was completely blown out with no explanation, no apology and given incredible rude treatment that left me speechless. I honestly can't recall ever having been treated in such a way, right from the start, before I even spoke.
Visited October 2023
Asda Pharmacy has not yet replied.
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Review titled Atrocious
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2023
Week after doctor sent prescription went to collect and not ready. A further 15 minute delay and none in so ordering some, told ready tomorrow. Left it 3 days to find no one knew where it was other than on a shelf, 20 minutes of looking then took my number to phone if they ever find it. Won't hold my breath. Avoid at all costs as simpliest tasks seem improbably difficult for all concerned.
Visited October 2023
Asda Pharmacy has not yet replied.
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2023
Having electronically ordered my repeat prescription I called to collect from Asda pharmacy to be told that my strong painkillers were on order and to come back tomorrow. I advised the pharmacist it would be Wednesday before I could get back there but it turned out that I couldn't get there until Saturday. When I went to collect I was then advised that they didn't have them and to come back on Monday. As I had run out and was now in excruciating pain I told the dispenser I had no tablets left, and that they were supposed to be in 4 days ago. She went into the back and what a surprise, she found them - they hadn't been put in the right place. At 5.15 I was told it would 15-20 minutes so I went and did my shopping. When I came back to the pharmacy it was closed!! The sign said they were closed from 5.30 - 6.00, so why did they tell me to come back between 5.30 and 5.35? I use the Asda pharmacy for convenience but I will be looking for another pharmacy as this one has gradually been getting worse over the last 6-12 months and I can't deal with constantly having to go back because they don't have medication in stock, and don't let regular customers know. And how frightening is it that a pharmacy can misplace orders of prescription-only high strength Painkillers??
Visited October 2023
Asda Pharmacy has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by sylvia davis - Posted on 18 October 2023
My husband and I had our flu vaccinations at Asda in Kettering and we were so impressed with everything. The pharmacist who administered the vaccine was welcoming, friendly, and nothing was rushed. We can both honestly say that we didn't feel the needle at all and this really surprised us. It was probably our best experience of a vaccination ever and we are in our 70s so have been injected many times!
Visited October 2023
Asda Pharmacy has not yet replied.