East London NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Felt satisfied with the treatment received
by Iamsatisfied - Posted on 31 August 2023
I had an appointment to see heart cardiac physio today. Great appointment with physiotherapist today, felt satisfied with the treatment received. Explained the cardiac program very well and I understood it. Was very patient with me and I look forward to the next 6 weeks exercise plan.
Visited August 2023
Provided by Care opinion
Review titled East London NHS Foundation Trust
Replied on 06 September 2023
Dear Iamsatisfied, Thanks for your positive heartwarming feedback and for sharing the outcome of the treatment received As a service we are looking forward to providing support with your Cardiac rehabilitation program for the next 6 weeks.
Provided by Care opinion
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Review titled Found staff very experienced and caring
by papazk55 - Posted on 24 August 2023
I have been attending the Long covid clinic, found staff very experienced and caring, providing essential service and helping me in my recovery from long covid.
Visited August 2023
Provided by Care opinion
Review titled East London NHS Foundation Trust
Replied on 25 August 2023
Thank you for the time you have taken to provide us with such kind feedback. We hope that everything you learnt from the service will continue to aid your recovery. Many Thanks Long COVID services.
Provided by Care opinion
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Review titled Calm approach and support
by Guadalupe23! - Posted on 13 July 2023
I attended the arranged appointment and received useful advice regarding my well being, exercises and heart health. Well informed by Abi Physio on how to build my heart by cardiac exercises correctly and in a safe manner after a major heart surgery. Thank you to physio for your calm approach and support all the way
Visited July 2023
Provided by Care opinion
East London NHS Foundation Trust has not yet replied.
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Review titled Helpful group sessions
by Peachypeachy - Posted on 20 July 2023
I have had Long Covid for 1.5 years I have received NHS help via the group sessions, one to one fatigue management and respiratory assessment. I found the group sessions helpful in hearing from other patients, the scientific explanations of long covid and in sharing more personal experiences.
Visited July 2023
Provided by Care opinion
Review titled East London NHS Foundation Trust
Replied on 21 July 2023
Thank you so much for sharing your feedback. We will forward to the team. I think they will be very encouraged to read this. We wish you well with your recovery
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Review titled Nice, friendly team
by Rubina01 - Posted on 24 August 2023
I attended the cardiac rehab exercise class at Katherine Road. It was good and I enjoyed the exercise class led by the physio. Nice, friendly team. The class was fun, very good and I feel better now .
Visited July 2023
Provided by Care opinion
Review titled East London NHS Foundation Trust
Replied on 04 September 2023
Thank you so much for your lovely feedback. We will pass this onto the team. We wish you well going forward.
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Review titled Heart failure
by Miraculous Medal - Posted on 22 September 2023
Was taken by ambulance to A&E. was assessed quite quickly by nurse and doctor. Seen by a cardiologist after waiting long enough and taken to a ward and been monitored and treated until I was discharged after 2 weeks. Happy and thankful to the team.
Visited June 2023
Provided by Care opinion
Review titled East London NHS Foundation Trust
Replied on 27 September 2023
Thank you for your feedback. We are pleased everything has gone well for you and that you are on the road to recovery. We wish you well going forward.
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Review titled Newham health team for adults with learning disabilities
by HP70 - Posted on 01 August 2023
My daughter started her gym sessions for 10 weeks doing trampolining, cycling and steppers lead by the disability trainer. The exercises done within this period were good and allowed her to experience the gym at a starters level. I, her carer assissterd her with most exercises. This gym session encouraged my daughter to interact with other members and all the exercises which is effective for self development. Overall, the centre is good for people like my daughter who would like to better their health The gym could be improved by adding more equipment as the other service users go into the next stage of their journey (more advanced) . Small steps to improve their health.
Visited June 2023
Provided by Care opinion
Review titled East London NHS Foundation Trust
Replied on 21 August 2023
Thank you for taking the time to give us this feedback. We are glad that your daughter benefited from her sessions with the team and has enjoyed meeting other people and getting fitter. We have noted your comments about the equipment. We offer basic exercise equipment that meets the needs of the majority of our clients. But we do add new apparatus and will consider the needs of more advanced clients going forward.
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Review titled I have a life now because of them
by whisperse65 - Posted on 16 June 2023
I want to share my feedback about the John Howard centre. I was in there for about 4 years. When I first came everyone was very friendly and the staff came and introduced themselves to me, they were really friendly, after I settled in, they gave me a job and a therapeutic job in a ward and it gave me a purpose, something to do and something to work on. I advocated for other service users and sometimes staff, it empowered me and helped me with my mental health as well because I had something positive to do and something to do in the day instead of being in my room and doing nothing. I was a UIG rep; a user involvement group rep, so if we have issues on the ward and it can be fixed in one meeting you can take it to the UIG rep. E.g. I asked for wrist bands instead of keys. I spoke about e-cigs a well. I tried to help things. It empowered me to become better. It’s really good John Howard, before I came here I was in and out of hospital I was really, really poorly. When I came everything changed for me, I was put on the right medication that actually worked for my body. The staff were really nice as well, and polite they were on point about everything, every single medication was always on time, so was lunch and dinner, if there was an issue you could go to the staff and they always, always listened, they’d sit down with you and make sure you’re okay and help solve it for you. It’s a really top quality place, I’m honoured to have gone there and I am better now because of them, I have a life now because of them. Now that I have left I want people to know how amazing it is in John Howard, it has changed my life, I’m so grateful and they are amazing people, thank you.
Visited June 2023
Provided by Care opinion
Review titled East London NHS Foundation Trust
Replied on 26 June 2023
Thank you for sharing your experience and how being in hospital has helped you in your recovery, being detained in hospital is never easy. It is also lovely to read how you have influenced change within the service to improve patient experience whilst in hospital. I wish you all the best for the future and hope you continue to build on what you have taken away from your time in hospital.
Provided by Care opinion
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Review titled Your help is much appreciated!
by Happy60 - Posted on 06 July 2023
Very carefully planned cardiac exercise classes. No two days are the same at the cardiac class. The team always have a caring, friendly and helpful approach. Thank you for your great help, support and understanding of recovering cardiac patients. Your help is much appreciated!
Visited June 2023
Provided by Care opinion
Review titled East London NHS Foundation Trust
Replied on 07 July 2023
Dear Happy60, It is wonderful to hear how beneficial you have found the cardiac exercise class to be,by capturing the essence of our cardiac rehab exercise class and how it continues to support you and others in your cardiac rehab recovery. Thank you for the time spent again to tell your story,sharing your care opinion, this means so much to us as a team and I am delighted to hear that you appreciate all our help and support. Happy 60!,for finding time to share your story again thank you!,we hope you make great progress with your CR journey.
Provided by Care opinion
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Review titled Referred to the cardiac rehab team
by SNF705 - Posted on 30 June 2023
Came to see the cardiac heart Physio expressed i would like to join the exercise class for my heart after seeing the nurse. She listened to me and I felt comfortable in the clinic It was very easy to talk with the physio and I enjoyed the atmosphere she created. Thanks to the Physios who saw me .I am grateful and happy . Your patience meant a lot to me .
Visited June 2023
Provided by Care opinion
Review titled East London NHS Foundation Trust
Replied on 03 July 2023
Thank you for this lovely feedback. We will forward it to the Cardiac Rehab team so that they know their support and care is appreciated. After a cardiac event or surgery, people can be worried about returning to activities that get their heart pumping. The team are really good at explaining and giving people the confidence to get back on with all aspects of their life, and adopting a healthy lifestyle going forward. I hope you continue to progress well. Thank you again