Trent Pts - Ratings and reviews
Reviews
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Review titled Just kept canceling my appointments…
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2022
I’ve had one phone call and the rest got canceled due to sudden A/L and sickness. No replacement for me to speak to. I have waited 2 months and still not spoken to anyone…. I’m really struggling with my mental health and this service has made me feel even worse. I feel let down…
Visited July 2022
Trent Pts has not yet replied.
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Review titled Disappointed and left alone
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2022
The only few sessions I had were just tick box exercises where I had to fill in surveys of how I feel then read through information. The person I spoke to always seemed inconvenienced with what I tried to convey to them about my depression, and unsympathetic. The worst part is, I had my last appointment cancelled last minute in August, and I still have yet to hear back from Trent Pts. Ill mental health does not just stop, and I am really disappointed in the service. Would not recommend.
Visited July 2022
Trent Pts has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Bekka loo - Posted on 09 June 2022
If your wanting a support group that is focused on recovery then this isn’t a program for you, this is a work based support group & their main focus is work forget your recovery. I felt patronised as the by the therapist talking in a slow calm patronising voice like im going to throw my toys out the pram if she talked in her normal voice. I was asked if I wanted to join a zoom group & wasn’t informed that others would be in that group… I have anxiety & that was not cool. Not a chance would I recommend this service. 0 stars. Please don’t contact me again.
Visited June 2022
Review titled Trent Pts
Replied on 14 June 2022
Dear Bekka loo. I am sorry to hear at your dissatisfaction. From your note we are not sure if you are relating to our therapy provision or the employment support provision- either way please do contact us so we can look at resolving this with you and moving you forward in what you need. Can you contact myself Darren Warren on 01332 265659 to discuss further, thank you
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Review titled Poor Communication
Rated 1 star out of 5
by AliceC - Posted on 22 July 2022
I had a really good few weeks to begin with and found the experience quite helpful. However the communication was very poor - rearranged appointments were given at inappropriate times despite giving availability. once appointments were rearranged, was told it would be a call which I never received. When I enquired I was told it should have been a face to face appointment. Had I have had this information I could've attended, instead of spending 45 mins in a car park waiting for a call. The counseller that I was seeing had very poor governance over their calendar and appointments. Better management of time and schedules are needed. It's an nhs servive which is absolutely amazing but needs much better organisation. I'm revisiting iapt to hopefully get the help I need from another service. I'm still not very well.
Visited June 2022
Review titled Trent Pts
Replied on 25 July 2022
We are so sorry for your experience- what you describe falls well below our standards and I would be really grateful if you could contact me on 01332 265659 so I could get more details of this to investigate how this happened, and to apologise to you directly. Thank you Darren Warren Clinical Service Manager.
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Review titled Awful Service
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2022
Terrible service, rescheduled appointments without getting confirmation from me that I could attend then discharged me after I didn’t attend an appointment I had told them I was unavailable for…. Honestly such an awful service don’t waste your time
Visited May 2022
Review titled Trent Pts
Replied on 14 June 2022
I am so sorry for your experience- this was a genuine error on our part and we would like to correct this. I am also very sorry at any distress we caused you in this. Can you please contact Sue Cope Team Lead on 01332 265659 to look at how we can move this forward to your satisfaction? Once again my sincere apologies.- Darren Warren Service Manager for Southern Derbyshire