Livi - Ratings and reviews
Reviews
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Review titled Fantastic service and thorough appointment
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
I’ve used the service twice now and both times it’s been brilliant. Really thorough appointment with the Dr and she really listened and then prescribed what I needed. Rang me in the timescale too. Perfect.
Visited October 2023
Livi has not yet replied.
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Review titled Another way to frustrate efforts to see a GP
Rated 1 star out of 5
by Stuart - Posted on 25 October 2023
Had an appointment booked to speak to a GP today, the appointment was randomly cancelled as they couldn't verify my identity. I phoned and got the appointment booked again 15 minutes later and cancelled again. The system doesn't allow me to add a selfie... Really annoyed to have waited a few days for nothing. Absolute rubbish service.
Visited October 2023
Livi has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
Got a next day appt with a GP who telephoned within 5 minutes of my scheduled appointment. His approach was great, took time to listen to my symptoms, arranged for me to have the appropriate tests , gave advice on how to manage my symptoms and 2 hrs later recieved a confirmation message to say the tests had been requested through my surgery. Great service, can't fault it! Like that there are evening and weekend appointments to.
Visited September 2023
Livi has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2023
My Dr's is always so busy so decided to use their Livi app but over this week appointments have been cancelled and rescheduled 3 times at the time of appointment. Very disappointed I will now need to try and make an appointment with the surgery
Visited August 2023
Livi has not yet replied.
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Review titled Impossible to register for the service
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
Several years ago I used the Livi app to try to get help for my ageing mother, using my personal phone as she didn't have one. Got zero help at that time, and now Livi refuse to allow me to register myself on their app on my phone. I'd suggest the NHS review their contractual position with Livi to be honest.
Visited August 2023
Livi has not yet replied.
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Review titled Absolutely Useless
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2023
Had appt booked for 12.15 which they cancelled at 12.30 as they had no one to call me and re scheduled the spot for 13.30. I waited by the phone with the app open ready, I received a notification for the call opened the phone by this time no more than 15 seconds the call had been terminated and I received another notification stating appt cancelled. Perhaps they should allow time to answer the call. What a true waste of time and NHS funds. I do not expect a reply as they do not seem to respond to the feedback.
Visited August 2023
Livi has not yet replied.
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Review titled Waited 3 days and then 3 hours
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2023
Opened Livi app 7am Wednesday and had appointment booked for 10.30 Saturday. Sat in front of screen for 1.5 hours from 10.15 Saturday . No doctor assigned until about 13.15. Finally doctor called me just before 13.30, nearly 3 hours later. She was very nice and helpful and also explained that the ‘appointment time’ is not actually a time and more the start of you ‘waiting in line’. She said this should be made clearer and I fully agree!
Visited August 2023
Livi has not yet replied.
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Review titled Fantastic service, 10/10, 5*
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
No appts at my surgery for several weeks. Potential eye infection so the surgery suggested I contact Livi. Did so and had a video call appt later the same day with an extremely helpful, very thorough and informative doctor. Prescription sent through for collection soon after. I have nothing but praise for this service. Badly needed these days as face-to-face appts are like gold dust.
Visited August 2023
Livi has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Stephen P - Posted on 01 August 2023
Having really struggled to get a doctor's appointment (the 8am scramble), I booked a Livi appointment for today 5.15pm. It's now more than two hours later (7.25pm) and still sitting looking at my phone and holding my side. Of course, there could be a reason but having read previous reviews, it seems common practice to simply leave you hanging on. No guidance as to roughly when the call might come and fed up having been told for all this time that 'your appointment starts in a few minutes'. No it hasn't. Back to the 8am scramble...
Visited August 2023
Livi has not yet replied.
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Review titled Cancels at the time of appt - reoccurring issue
Rated 2 stars out of 5
by Anonymous - Posted on 26 July 2023
When Livi first launched, it was brilliant - good availability, great doctors, no faff. However, in the past year the three appointments I’ve had to book - the earliest I can get is at least one week away - all 3 appointments have been cancelled at the time the appointment was about to occur, with no explanation. The appointment doesn’t get rescheduled. I then have to go back to my GP to get an appointment through them, having lost a week waiting for my Livi appointment that got cancelled. 3 separate occasions, the same thing every time. Bring back the old Livi - whatever has changed is for the worse!
Visited July 2023
Livi has not yet replied.