Connect Health
Floor 3, The Lightbox, Q2, Quorum Business Park, Benton Lane, Benton Lane, Newcastle upon Tyne, Tyne and Wear, NE12 8EUPatient ratings and reviews
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Reviews
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Review titled Great physiotherapist
Rated 5 stars out of 5
by william vaughan thomas - Posted on 19 January 2024
I attended the St Albans Health Centre, Camden, for my first assessment. My physiotherapist was professional and reassuring throughout, whilst at the same time being friendly and collegiate. These meetings can sometimes make me quite anxious, but on this occasion I was put fully at ease. The session itself, and the advice left me feeling confident about my treatment.
Visited January 2024
Review titled Connect Health
Replied on 22 January 2024
Dear Mr Thomas Thank you for such lovely comments. I am so pleased that you were happy with your consultation. I completely understand how anxious meetings such as this can be so I am pleased that my colleagues were able to put you at ease. I will ensure your comments are shared with my colleagues in Camden. I wish you well for the future. Kind regards Lesley Crosby Director of Governance and Quality
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Review titled Caused more damage than help
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2024
Osteoarthritis in knee progressed from mild and medial to severe and extensive during the 8 months that Connect Health rejected my GP’s 3-4 orthopaedic referral requests through them. Severely painful meniscal tear was not picked up and ineffective physio offered in place of expert orthopaedic investigation. In desperation paid for my own MRI scan and went to A&E on GP’s and 111 advice. I recommend you do the same if Connect Health repeatedly block you from accessing the timely care that you need in order to prevent more extensive joint damage. Utterly shameful.
Visited December 2023
Review titled Connect Health
Replied on 01 February 2024
Good morning I am sorry that you have had such a poor experience of Connect Health. I am very concerned about your posting and would like the opportunity to look into it and respond to you in a more comprehensive response. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Regards Lesley Crosby Director of Governance and Quality
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Review titled Truly useless
Rated 1 star out of 5
by Ian Lauriston - Posted on 07 December 2023
What is this service meant to provide that would not proceed if it were not there? I first encountered CH in May/June this year as what I thought was part of a consultation with a specialist clinician. As part of this I completed the questionnaire. I wasn't really impressed with types of question of the value of any of these. I subsequently saw the chap I wanted to see and it was very useful. I did ask him about CH and he clearly had nothing to say; I was not surprised. It is now December and I have had surgery and before heading home I saw a physio and have now heard about an appointment; great. I have also had another questionnaire, however having wasted 20+ mins on the last one I shall not be doing so again. I can only assume CH are there to give an impression something is happening when in fact nothing is happening at all. An exercise in procrastination. You have my details, why not tell me how I am wrong?
Visited December 2023
Review titled Connect Health
Replied on 12 December 2023
Dear Mr Lauriston I am sorry you are disappointed with some of the care you have received. The questionnaire we send to patients helps us to ensure the patient is directed to the right clinician. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Once again, my apologies if we have not been of help to you Regards Lesley Crosby Director of Governance and Quality
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Review titled Great physio service
Rated 5 stars out of 5
by Steve - Posted on 14 December 2023
The clinician really took the time to listen to my issue and gave me a tailor made program that had really helped
Visited December 2023
Review titled Connect Health
Replied on 18 December 2023
Hi Steve Thank you for posting such lovely comments our staff always enjoy reading comments such as yours. I hope you enjoy the holiday season and I wish you well for 2024. Regards Lesley Crosby Director of Governance and Quality
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Review titled Great physio
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
The group physio / exercise sessions were really useful and led by a supportive and knowledgeable team that regularly checked movements were done correctly and offered alternatives if someone couldn't do them. Everybody is friendly and approachable. I definitely recommend including the group sessions to the rehabilitation if you are offered them.
Visited December 2023
Review titled Connect Health
Replied on 15 January 2024
Good morning Thank you for such lovely comments and I am so glad we have been able to help you. I wish you well for the future and I will ensure your comments are shared with my colleagues. Regards Lesley Crosby Director of Governance and Quality
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Review titled We’ll tell you about our great program - But we won’t let you access it.
Rated 1 star out of 5
by Gareth - Posted on 03 May 2024
Over the last 6 months I’ve attended 6 plus appointments letting me know I would really benefit from their pain management program. Each time I book another appointment with the promise of it starting, it ends up being another assessment to see if I would benefit from the program. I am beyond exhausted with the process. You are messing about with someone who is in pain promising to help them and then failing them without any real explanation. This is failure on so many levels. It’s such a waste of resources which the NHS cannot afford.
Visited November 2023
Review titled Connect Health
Replied on 09 May 2024
Dear Gareth Firstly, my apologies for the delay in responding to your comment. I am so sorry that you had such a poor experience and fully appreciate how frustrating this must be for you. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Once again, my apologies if we have not been of help to you and hope that should you contact us again you will be more satisfied with our response. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Good all round service
Rated 4 stars out of 5
by Anonymous - Posted on 08 November 2023
Brilliant all round service, from on the phone to seeing a doctor or physio, all the information you need is given, nothing is to much trouble.
Visited November 2023
Review titled Connect Health
Replied on 13 November 2023
Good morning Thank you do much for your lovely comments. It is a pleasure for our staff to receive your feedback and I will ensure your comments are passed on. Please could you take a minute to replicate your feedback on our NHS choices site as well please. The address is: https://www.nhs.uk/services/independent-sector-provider/connect-health/NMG/leave-a-review Thank you again for your kind comments and thank you in anticipation of you providing a further review. Regards Lesley Crosby Director of Governance and Quality
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Review titled Caused more harm than help
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
Referred for back pain from GP. Waited 3 months. Given at phone consultation, and an email of exercises. These made the pain it worse. Waited 2 months Given a in person appointment with a junior physio. reffered to hospiyal. Waited 2 months. Saw by a senior physio, not a Dr. Sent for MRI. Waited 2 months. Discharged back to junior physio as MRI was 'normal' Waited 2 months. Got an X ray from AandE. Showing scoliosis. In person physio appointment cancelled on the day and rearranged for 3 months. This service is a money laundering front for the NHS. No one is helped. Numerous salaries are paid to waist patients time. Now saving up for a private physio, while on a significant amount of opiates. Do not have faith in the NHS. They are not there to help you.
Visited November 2023
Review titled Connect Health
Replied on 27 November 2023
Good morning I am so sorry that you have had a poor experience of the service that we offer. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Regards Lesley Crosby Director of Governance and Quality
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Review titled A great advert for going private
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
A pointless, waste of time, and a great advert for going private. After filling out a lengthy questionnaire, I had a triage phone call two weeks later. This was basic and the outcome was that I should have a face-to-face appointment - two months later. So, I either put up with the constant discomfort and toll this is having on my mental health for several weeks, or pay to see a physio privately within a matter of days. An easy decision!
Visited November 2023
Review titled Connect Health
Replied on 16 November 2023
Good morning I am sorry that you are unhappy with the contact you have had with Connect Health. I can advise however that our waiting times are in most cases shorter than those you would expect with other NHS providers. Obviously however if you pay to see someone privately the wait is shorter however it is widely recognised that access to NHS services is currently stretched across all fields with waiting times in many cases at an all time high. I am aware you have commented on twitter as well and would again reiterate the offer of looking into your specific case in more detail. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. Once again, my apologies if we have not been of help to you. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Good improvement
Rated 5 stars out of 5
by Lindsey - Posted on 12 January 2024
Things are not always what they seem. I was convinced I had an arthritic knee and hip. My mobility was becoming limited. I was given strength building exercises to improve my important muscle groups this was great as I could choose my favourites. However, the 6 week group classes were a game changer. My motivation level had increased completely and it gave me the confidence to know this is the way forward. I know that a continuous regime is important, so I will definitely be carrying on. I need to be more flexible as I get order. All the physiotherapists I had the pleasure to meet were extremely caring and professional.
Visited November 2023
Review titled Connect Health
Replied on 15 January 2024
Dear Lindsey It is so lovely for my colleagues to read comments such as yours as we all strive to make every interaction with our patients beneficial. I will ensure your kind comments are shared and I wish you well for the future. Kind regards Lesley Crosby Director of Governance and Quality