CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Faultless Care (CHEC Warrington)
Rated 5 stars out of 5
by John Dunbavand - Posted on 09 May 2024
My 2nd cataract surgery was in my opinion a superb example of patient care. My surgeon and all the other staff were great ambassadors for CHEC.
Visited May 2024
CHEC Preston has not yet replied.
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Review titled Excellent (CHEC Warrington)
Rated 5 stars out of 5
by Helen C - Posted on 09 May 2024
It was a very quick process from the consultation to the procedure. Very friendly and helpful staff.
Visited May 2024
CHEC Preston has not yet replied.
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Review titled Poor admin/customer experience for changing appointments
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2024
Not possible to rearrange my appointment (cancel & rebook) online - can only do by telephone. When I asked the operator why they didn't provide an online option (given that their initial appointment scheduling is done electronically by text offering choice of appointments, so I expected the same for rearranging), they said something to the effect that they didn't do that as otherwise people could be cancelling & rebooking their own appointments all the time. As the 'customer' that's kind of the point - it needs to be easy to cancel & rearrange appointments because other things come up and it's not always easy to make telephone calls (I was abroad and tend not to make/take voice calls). I had to email to cancel (actually I've no idea if the appointment has actually been cancelled, not had any written/text confirmation), lots of missed calls from them with no message left when I was abroad & at home (I don't pick up calls from numbers I don't recognise & repeated calls get blocked on my phone). Still got to find time to call them - Chec's service would be much improved by offering an online booking, cancellation & rearrangement option.
Visited May 2024
CHEC Preston has not yet replied.
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Review titled Great practice well organised with safety in mind.
Rated 5 stars out of 5
by Nigel Aldworth - Posted on 04 May 2024
I have now had both eyes done had my first one done on 02/04/2024 and my second done on 02/05/2024 both were a success . Had different surgeon’s for each Opperation the first was much more pleasant than the second, but I think this was because I was expecting it to be the same as the first each surgeon has there own techniques hence a different experience.
Visited May 2024
CHEC Preston has not yet replied.
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Review titled Really good experience
Rated 5 stars out of 5
by Sandra Catterall - Posted on 19 May 2024
From the initial appointment to the post op discharge the service was professional and friendly. Procedures were explained clearly and information was given at every stage.
Visited May 2024
CHEC Preston has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Stuart Cooper - Posted on 20 May 2024
Had an appointment at CHEC. The staff were very polite. I was a short time in the waiting area before being invited in for my test. The member of staff explained everything thoroughly beforehand and made me feel at ease. In all a very pleasant experience.
Visited May 2024
CHEC Preston has not yet replied.
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Review titled Awesome people
Rated 5 stars out of 5
by Chris - Posted on 04 May 2024
From the first consultation to the operation end what lovely people.Everyone was friendly and knowledgeable. It was almost a pleasant experience. As pleasant as an operation can be. Thank you everyone at CHEC Stevenage.
Visited May 2024
CHEC Preston has not yet replied.
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Review titled Welcoming and reassuring
Rated 5 stars out of 5
by Christopher Glyn Thompson - Posted on 07 May 2024
Ist visit and no real idea what the issue was or what would happen. Pre visit details all clear and site located easily - clearly signed. Made to feel welcome by the reception team offered coffee and shown to waiting room. Only waiting for a very short time before seeing the optical assistant who was calm reassuring and explained what was required. Felt throughout as though I was valued and that the appointment was about me and not just a process. Great staff and a great attitude which meant that my initial fears concerns or anxieties were quickly dispelled. My only negative observation is that within days I received a text asking me to make an appointment when I had already booked one and attended it.
Visited May 2024
CHEC Preston has not yet replied.
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Review titled Very impressive
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
Bright, clean spacious waiting area with lots of information. Very friendly attentive staff. No waiting involved - in fact I was seen five minutes before my appointment time!
Visited May 2024
CHEC Preston has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by John Elliott - Posted on 13 May 2024
The service and treatment was outstanding no long waiting time for an appointment. Following my consultation I was given an appointment next day for my cataract to be removed what a great service
Visited May 2024
CHEC Preston has not yet replied.