Bromley Healthcare - Ratings and reviews
Reviews
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Review titled Poor access to incontinence services
by jackpotng38 - Posted on 15 March 2023
I had prostate laser surgery in December and was told by my surgeon that my prostate was the largest he had removed that year. When I was discharged I was given a leaflet & followed instructions expecting the issues the leaflet stated. I already probably got up 3 times a night to pass urine before operation. What I was not expecting was getting up 5/8 times a night from January onwards, causing sleep deprivation day & night , constant trips to the toilet for short bursts along with constant leakage with a variety of sensations. I could not get an appointment at urology despite leaving messages about my problems. Telephone calls to doctors resulted in 2 negative urine tests along with one doctor over the phone issuing antibiotics without a urine test, also having no impact. Through a telephone call with the surgeons secretary I was issued with tablets by the surgeon which after 2 months had no impact. I went for a flow test at the Beckenham Beacon asking to see someone to discuss my serious problems to which a nurse gave me another leaflet that said nothing about the issues I had. I started buying pants for day & night use as I was continuously washing clothes and bed sheets. Another telephone call to doctors being resulted in me being issued a different medication. Again, neither tablet seems to be helping. I was feeling like a zombie. Nobody had told me about an incontinence service (bowel & bladder) which I found out about & rang. I spoke to someone about my problems and had an appointment in March & it was stated that I could get pants provided. I did not get either a letter or an e mail to confirm the appointment. Thinking that the appointment was at the Chistlehurst clinic I rang the day before where a helpful woman told me that the appointment was at the Beacon, so I turned up thinking it was in Urology. At Urology the receptionist was at lunch but someone took me to the Bowel & Bladder section which is not signposted. Their receptionist was very helpful but had no luck in someone answering the phone so they went downstairs to try & speak to someone. After quite some time I was advised that a fresh appointment needed to be made & that I should have got a letter & that I would not get free pants on the first contact, as if that was the reason I was wanting an appointment. This person did not appear to be on my side & I'm afraid I overreacted & told them not to bother as I was so upset trying to explain what is embarrassing .The receptionist was very understanding and sent an e mail. I received a phone call that afternoon and repeated what I had already said a number of times. I was advised that I needed to keep details of urine flow etc for 2 days & nights explaining what to do and an email would be sent with the necessary form to fill in. I expected that form on Friday but it did not arrive so I rang up today on the same number I used before. So here I am, having got up 8 times in the night, feeling dreadful deciding to send this story, knowing there are lots of old people like me in their seventies who perhaps don't have the mental agility to put across these issues, and may have the most debilitating health problem causing much embarrassment. I should have been told, either by my doctor or the urology dept, that there is this specialist service working hand in hand with so many patients who have incontinence so that the best care & service can be given. I personally feel let down & could have been referred in January having suffered 2 months more than I should have.. Thanks for your time.
Visited December 2022
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 17 March 2023
Dear jackpotng38 Thank you for taking the time to provide feedback on your experience of the Bladder and Bowel service which is managed by Bromley Healthcare for patients registered with a Bromley GP. I am sorry to hear about your experience in accessing the Bladder & Bowel Service. I understand the service lead has contacted you to discuss your concerns. However, if you would like to discuss this further please contact me at 0208 315 8791 or via email at bromh.feedback@nhs.net. With best wishes, Sharon Sharon Cranfield, Patient Experience Lead, Bromley Healthcare
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Review titled Lack of paediatric care
by SENmum - Posted on 17 November 2022
Our daughter is diagnosed with ASD and ADHD. We have had to pay for all her assessment, diagnosis and therapy privately. We will have spent a significant sum on this in school years 3-6. Her (private) school has also put a lot of effort and resources in. Our GP tried twice to refer her to Community Paediatrics in 2020 but was told no referrals were being accepted. In May this year he referred her again. We are still waiting for an appointment date and it's been 27 weeks now (the website says 24.7 weeks). When I email them for updates I just get an auto response saying they're working through their waiting list. This is not good enough! We can't access the medication she would (probably) benefit from without seeing a paediatrician. We need input on an EHCP. Secondary transfer is coming up - a big risk time for neurodiverse children.We feel very angry and frustrated that there is essentially no paediatric service available in our area unless you pay privately. We are also hugely concerned that most parents in our position cannot afford to pay. This is wrong.
Visited November 2022
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 17 November 2022
Dear SENmum, Thank you for your feedback on the Community Paediatrics Service. I am sorry that your daughter has experienced delays in accessing the service. Unfortunately, there are prolonged waiting times for Community Paediatrics nationally, which has been exacerbated by the Covid-19 pandemic. This has caused unavoidable delays for which we are sorry. If you would like the service to contact you to confirm your daughter's position on the waiting list; if you require signposting to any sources of information or support whilst waiting for an appointment; or, if you feel there has been any change since your daughter was first added to the waiting list that requires escalation, please don't hesitate to contact us via bromh.feedback@nhs.net, including your daughter's full name and date of birth in any correspondence. Kind Regards, Kate Stoneman Quality Improvement Lead Bromley Healthcare CIC
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Review titled Bromley Healthcare Falls and Fracture Prevention Service
by Margaretp - Posted on 11 November 2022
I had an appointment today at the above unit and just wanted to say the young lady that I saw for over an hour was a pleasure to be with, so kind and listened to everything I had to say and gave me a lot of information that will help me in the future. Just wanted to pass this on to you.
Visited November 2022
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 14 November 2022
Dear Margaretp, Thank you for taking the time to provide feedback about your experience of the Bromley Healthcare Falls and Fracture Prevention Service. I am pleased to hear that your appointment was such a positive one and I have shared your kind words with the Service Lead. With best wishes, Sharon Sharon Cranfield, Patient Experience Lead, Safer Care Team
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Review titled No help or guidance with out of hours issues
by Bluebellwoods222 - Posted on 14 November 2022
In my opinion, the diabetes service is severely and rapidly declining Long delays in trying to get help, or responses from the team via email or phone. services are being reduced which is causing adverse affects to my health. no help or guidance with out of hours issues Really not acceptable I will be asking to transfer service
Visited November 2022
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 14 November 2022
Dear Bluebellwoods222, Thank you for taking the time to provide feedback of your experience of the Diabetes Service. I am sorry to hear of the problems you have experienced. The Diabetes Service is not commissioned to provide an out-of-hours service. Should you require medical assistance outside of normal service hours, then please contact NHS 111 or 999 as appropriate. However, if you would like to discuss your concerns further please provide your name and further details to bromh.feedback@nhs.net and I can look into this for you. Kind regards, Sharon Sharon Cranfield, Patient Experience Lead, Bromley Healthcare
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Review titled Visit from the dietitian
by Tricky ricky - Posted on 24 October 2022
Very comfortable and at ease with the dietitian she was very thorough and didn't rush. After a long time of not being seen it put my mind at ease that all was ok and working,
Visited October 2022
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 24 October 2022
Dear Tricky ricky, Thank you for taking the time to provide feedback about your positive experience of the Bromley Healthcare Dietetics Service. I am pleased to hear that the dietician was able to put you at ease and I have shared your kind words with the service lead. With best wishes, Sharon Sharon Cranfield, Patient Experience Lead, Safer Care Team
Provided by Care opinion
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Review titled Psychology support during pregnancy and postpartum
by Bew mother - Posted on 30 November 2022
Following our difficult journey to become pregnant I was given an antenatal diagnosis which meant we would need to be in hospital and my baby would require surgery immediately after birth. With so many unknown factors I had a lot of anxiety and stress leading up to his birth. I received sessions of CBT via Talk together Bromley psychology service. They were kind and supportive and the session were extremely helpful in helping learn strategies to manage my worries. This made a significant difference during the most stressful time in my life, and I will go on using some of the strategies I have learnt in the future. Thank you to the brilliant psychologist for support me at this pivotal stage.
Visited October 2022
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 01 December 2022
Dear Bew Mother, Thank you for taking the time to share your experiences of the Talk Together Bromley/IAPT Service. I am so pleased to hear that the CBT strategies helped you, and that you felt well-supported by your therapist at such a challenging time. We have shared your feedback with the service lead for the Talk Together Bromley/IAPT Service. Kind Regards, Kate Stoneman Quality Improvement Lead Bromley Healthcare CIC
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Review titled Appalling management
Rated 2 stars out of 5
by Anonymous - Posted on 27 September 2022
Appointment system is broken or flawd. They kept fobbing me off even after I told them I really needed to be seen due to my condition. No triage system. They need serious audit and better management. Consequences to patients safety will be dire if not fixed. Please do something to fix your system.
Visited September 2022
Review titled Bromley Healthcare
Replied on 28 September 2022
Hello, I am sorry to hear that you have experienced difficulties in getting an appointment. If you would like us to investigate this for you, please contact us via bromh.feedback@nhs.net, including your full name, date of birth and the service this relates to in any correspondence. Kind Regards, Kate Stoneman Quality Improvement Lead Bromley Healthcare CIC
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Review titled Helping me walk with one stick
by castortx83 - Posted on 05 October 2022
I wish to thank you for the course of exercises which has helped me to walk with one stick, but I still require more confidence. I was very pleased with the way the exercises were presented, the physio nurse was very helpful with each exercise, why it was given and what the result should be. The only thing that could be more beneficial was if the physio nurse could return to the patient after about six weeks to assess if the patient had continued with the program of exercises thus still improving their confidence as six weeks is not enough time for me in my eighties.
Visited July 2022
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 05 October 2022
Dear castortx83, Thank you for taking the time to provide feedback about your positive experience of the Bromley Healthcare Adult Physiotherapy Service. I am pleased to hear that the therapist has been able to help you walk with the aid of one stick. If you would like to provide your name, date of birth and contact details to bromh.feedback@nhs.net, I can look into your comment about further support from the physiotherapist. Kind regards, Sharon Sharon Cranfield, Patient Experience Lead, Safer Care Team
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Review titled Still receiving letters
by BereavedRelative - Posted on 30 May 2022
My Mother died in January and we informed all of the relevant services through the Tell Us Once service. All other services seemed to get the message and stop sending post, but Bromley Healthcare is still sending us letters about my Mother missing appointments and not being able to contact from after she died. It’s both frustrating and adds to the emotional load of dealing with my Mum’s loss that she is still receiving these letters when the rest of the NHS seems to have had no problem updating their systems.
Visited May 2022
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 31 May 2022
Dear BereavedRelative, I am very sorry to hear about the loss of your Mother and would like to understand what has happened and why you are still receiving letters from Bromley Healthcare, as this must be very distressing for you. Unfortunately 'Tell Us Once' will update most government organisations but not health, however there is a system in place that should have updated your Mother's clinical records which would then have prevented the letters being sent. I would very much appreciate it if you could send me your Mother's details (name and date of birth) to bromh.feedback@nhs.net so that I can investigate what has happened. Kind regards Suzie Doel Head of Safer Care
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