West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex, TW7 6AFContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Diabolical Waiting Times
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
This is not the 1st this has happened ,time arrive in good time for my appointment after a hour wait ( with a packed waiting room full of patients complaining) I go to reception and ask how much longer to be honest it felt like the response was just to placitate their shambolic running of the unit , sick of turning up and usually waiting over a hour to be seen , if appointments are being made at least make sure you’re not having a overload of patients where it’s impossible to run to a timetable , bearing in mind you have the added burden of parking costs , imo worst hospital in London and that includes A&E ,where you’re treated like a inconvenience instead of someone who feeling unwell , time for some changes Convid ( not a spelling mistake ) isn’t a excuse anymore , pitiful receptionist and long long waiting times make this experience awful especially when you’re in poor health , I know I’m not the only patient feeling like this , the board with proud to care ( obviously a joke ) had numerous comments about long waits obviously West Midd isn’t listening
Visited Gynaecology on May 2024
West Middlesex University Hospital has not yet replied.
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Review titled Waiting Area Ideas/Treatment
by Zoe Attwood - Posted on 12 May 2024
Person under influence of drugs creating in waiting area,rude to staff,kicking chairs,unsettled, delivery of strong smelling McDonalds to front . No Security about to do anything..... Also counted 30 unnecessary people sitting in waiting area ie:3 to 6 people with 1 sick person... unnecessary should be 1 person accompanying a child or person at a time....don't say " It's people's right" It's a health & safety concern.... people hanging about catching everything available to in UCC ridiculous. 99percent of people have phones to keep in contact. 3 to 4 extras could be cosy in bed at 11pm at night.... instead of causing Health & Safety issues in UCC...Also unsafe for staff at Triage desk not closed off to public people ....wandering to sink to get paper towels wash vomit off etc....Whole waiting area can hear people's private details and reason for being there... breach of Confidentiality and self respect....Difficult to hear staff speaking,and for staff to think at the check in desk and at Triage because of horrendous noise extra hangers on in waiting area cause... children running around banging heads under chairs etc ...looks amazing place to work unfortunately staff not able to work peacefully in such an open environment .. Husbands Treatment very good....though a GP had disappeared and after 1 to 2 hours plus wait ( long time for person with Stage 4 Cancer to sit on a hard chair) Original Triage nurse sorted out Pene illinan.Very helpful person could of just given in the initial public Triage...lovely helpful Triage Person.... excellent Reception Staff even though working with no Microphone difficult to hear them ..
Visited May 2024
West Middlesex University Hospital has not yet replied.
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Review titled Excellent A&E team
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2024
I had an eye emergency and went to the A&E department after 11:30 pm. The Registrar asked me questions about my symptoms-courteous, professional and efficient doctor. He checked my eye and let me know what I had to do. Thanks so much!
Visited Accident and emergency services on April 2024
West Middlesex University Hospital has not yet replied.
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Review titled Unfriendly staff
Rated 2 stars out of 5
by Anonymous - Posted on 22 April 2024
Went there to get my contraceptive implant changed. Medical staff were unfriendly, dismissive, and impatient.
Visited Gynaecology on April 2024
West Middlesex University Hospital has not yet replied.
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Review titled Brilliant care
Rated 5 stars out of 5
by Marilyn Halstead - Posted on 26 April 2024
Having had breast surgery two weeks ago, the care I received was outstanding at every stage, every test and from every member of staff I was involved with. The surgeon was so wonderful - a perfect combination of professionalism and empathy, with reassurance and easy to understand information giving. I cannot praise the staff in the Day Surgery Unit enough. Every nurse was fabulous and the team worked seamlessly together. I am so grateful to every member of staff in these departments. Thank you so much.
Visited Breast Surgery on April 2024
West Middlesex University Hospital has not yet replied.
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Review titled Great team I had a Colonoscopy
Rated 5 stars out of 5
by Jay - Posted on 07 April 2024
My 1st time in a hospital & for a Colonoscopy. The Surgeon & team were brilliant. I was nervous so I'd like to reassure you that there's nothing to fear. The team greeted me in a relaxed environment. A lovely person came to give me a gown & knee length dignity shorts, so nothing is on show. A nurse came to put a cannula in & was caring & asked if I had any questions. The doctor doing the Colonoscopy came & discussed the procedure with me & was reassuring, kind & professional & answered my questions very patiently. This doctor is a surgeon & from the start I knew I'd be in good hands. I opted only for gas and air Etonox & for me it was totally fine & there was hardly any discomfort. Only when the scope went round a corner was there some intense discomfort, not pain, that lasted a few seconds & the doctor was reassuring & encouraging through this which helped. The best way I can describe the procedure feeling is like a vacuum hoover suctioning your insides. I didn't need much Entonox, 1st at the start & mostly when I 'thought' I'd feel pain but didn't & then at the one corner turn. I watched most on the screen as it's fascinating to see my anatomy & the surgeons skills. When any biopsies were taken I felt nothing & is amazing to see being done. The procedure finished, the doctor checks I'm ok & told me all was fine & no cancer was seen. Regards the Moviprep, don't be worried, I had a salty lemon flavour which I drank unchilled using a straw. (Without straw is not nice). I sucked 5 fairly big gulps to the back of my mouth every 15 mins whilst thinking hard of my favourite foods as a distraction & I got through it in 40 mins. As soon as the toilet trips start the drink leaves your body so any sick feeling goes away (I felt sick briefly after last drink) I sat on the toilet for an hour and 35 mins it just comes out so no point getting up. I've been used to a lot of diarrhoea as one of my symptoms & that was worse than this prep diarrhea, because the prep you don't have much solids in your stomach. When it was over I washed but standing & moving did make it come out again. I started drinking at 8pm, finished at 8.50 pm then on toilet til 10.35 pm & then slept. Next morning I drank the litre in 30 mins & was not on the toilet for long. I wash rather than use paper so no soreness. I hope to try & reassure anyone don't be afraid of the process, the prep is not nice but tolerable & the Colonoscopy was very tolerable. Everyone looked after me & were amazing, skilled & caring professionals. In some countries they don't offer this procedure as it's not affordable. So I felt grateful for having this. I'm in awe of the skills of the Surgeon & team. Thanks very much. I would highly recommend this hospital & the Endoscopy team. I feel that a Colonoscopy is a short & very tolerable process for peace of mind & for treating any diagnosis sooner rather than later. So please don't cancel or put this off if you need to have one.
Visited Gastrointestinal and Liver services on April 2024
West Middlesex University Hospital has not yet replied.
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Review titled Great, confidential sexual health practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2024
I did my first Gynecology exam today as I was displaying infections. I had the most wonderful doctor and student there to support me. They were compassionate and caring! It made things much less scarier than I thought.
Visited Gynaecology on April 2024
West Middlesex University Hospital has not yet replied.
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Review titled Great Staff
Rated 4 stars out of 5
by Anonymous - Posted on 01 April 2024
We went to AnE yesterday, and I was pleasantly surprised by the very helpful and attentive nature of one of the receptionists. She made eye contact! I am so glad that she was the one who dealt with us. Unfortunately, the other receptionist was the usual rude, not making eye contact and very concerned that I was behind the green line, in spite of no other patients being nearby/in line. We were seen very quickly and then the nurse who took vitals was also very helpful and attentive. I think both these staff members should be an example for others to follow. This will make the overall patient experience far more bearable, given that patients are usually in a distressed state when they arrive.
Visited Accident and emergency services on March 2024
West Middlesex University Hospital has not yet replied.
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Review titled Positive feedback
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2024
Attended the A&E department. All the staff were really friendly and professional, was seen to quickly and efficiently.
Visited Accident and emergency services on March 2024
West Middlesex University Hospital has not yet replied.
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Review titled horrible experience
Rated 1 star out of 5
by behi - Posted on 19 January 2024
this hospital A&E and some of the doctors are literately a disaster. i do not even know where to begin with but the fact that how they pass you from A&E to a different apartment in hospital then again they tell you to go back to GP and then again if you have an issue back to A&E is a joke. they not only don't care about you as a human they certainly care about the way they perform as an doctor to write only one sentence as a note after been taking by the ambulance to A&E i have no words for that. and then give you an appointment for 2 weeks time while you are suffering from the issue you have what the hospital put me through is another thing and the fact that they put my mothers name as mine and my mothers GP address as mine too like how can you make mistakes like this in an hospital emergency apartment how where you trained this is one job you have to do. i really wonder how some of them became doctors and how some of them are even working in an hospital i dont get it. waiting 6 hours in A&E and then not even get treated for what u went there for how do you explain that. i have an issue with a problem and my GP tells me you have to go to hospital and hospital tells me go to A&E i go wait 6 hours and do get get treated for what i went there what is this. the worst service absolutely horrible 2 doctors for 50 patience no room available nothing is been done correctly nothing they give wrong information they write down wrong notes they advice you wrongly like is this all a joke. nothing is improving
Visited Accident and emergency services on January 2024
West Middlesex University Hospital has not yet replied.
Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust