Watford General Hospital
Vicarage Road, Watford, Hertfordshire, WD18 0HBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thank you.
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
I want to extend my heartfelt gratitude to the team at Watford hospital - Safari unit. The staff's professionalism, kindness, and dedication made all the difference. We are incredibly grateful for the highest level of care provided. Thank you!
Visited Children's & Adolescent Services on May 2024
Review titled Watford General Hospital
Replied on 22 May 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2024
I came in with a predicted faulty positive pregnancy test / phantom pregnancy! The staff were horrendous! They didn’t listen to what I was saying at all , they just went with what they wanted! They made me feel unheard and very stressed out and uncomfortable! As you can imagine I was stress and anxious anyway but they made it 10* worse. They didn’t help at all! If anything they made the situation worse for me! They told me I was lying and I was just a silly “ first time mum” who doesn’t know what I’m going on about! I all ready have a little girl! When they found this out they just told me to go home! I was wasting their time! As you can tell I am not happy at all! I will never be going back to Watford hospital again!!!!
Visited Maternity services on May 2024
Watford General Hospital has not yet replied.
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Review titled Lovely dr’s and nurses
Rated 4 stars out of 5
by Chloe - Posted on 05 April 2024
I was invited to a and e last night and all the team I spoke to were lovely. It was busy and there was someone causing a big scene which the doctor and security dealt with well. This person was very rude to them when they were doing their best to help them. My doctor examined me and gave me some advice. She was really nice and I appreciate that. The nurse with the squeaky shoes was also really lovely. Thank you
Visited Accident and emergency services on April 2024
Review titled Watford General Hospital
Replied on 25 April 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Fantastic care.
Rated 5 stars out of 5
by Alan Lake - Posted on 04 April 2024
I recently attended through A&E after phoning 111 and being advised to seek hospital treatment. On arrival, I was surprised at how quickly they attended to me. Tests were made and I had a procedure involving clearing an arterial blockage and the inserting of stents. Unfortunately this did not go completely to plan. However, the treatment I received,throughout my stay, was exemplary. I cannot thank those people who cared for me enough. Their level of care and attendance was first class. I am truly grateful for the attention I received. Saying thank you does not express the gratitude and appreciation I feel for those that cared for me. God bless you all.
Visited Cardiology on March 2024
Review titled Watford General Hospital
Replied on 05 April 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Kind and Compassionate Care Received
Rated 5 stars out of 5
by Beth Hoskins - Posted on 13 March 2024
I attended day surgery following a miscarriage I had suffered. For what was already a very anxious and sad time for me, the staff were so kind and compassionate towards me throughout my brief stay with them. They offered me so much reassurance when I was anxious about my surgery and even apologised for keeping me waiting for 10 mins as they had to attend to a very sick patient. I felt that I needed to leave this review as these amazing humans are working under such horrific conditions, short staffed and people aren’t always quick to say when something has gone right! Soo thank you!
Visited Gynaecology on March 2024
Review titled Watford General Hospital
Replied on 15 March 2024
I am sorry for your loss. Thank you for taking the time to let us know that our staff were caring and reassuring at this difficult time. We will pass your comments onto the team.
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Review titled Caring and calm
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2024
I came with an infected wound on my right knee. The paramedic who saw me was kind and extremely caring. Professional service. Thank you.
Visited Accident and emergency services on March 2024
Review titled Watford General Hospital
Replied on 05 April 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive .
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Review titled Excellent Service
Rated 5 stars out of 5
by Philip Ian Purser - Posted on 22 February 2024
Excellent service provided from all areas of the Department, from the Reception Team to the Specialists. Was treated extremely well with all questions answered in a very reassuring way. Also, it was greatly appreciated that the colleague undertaking the Echo scan took the time to talk me through the process and was able to share the preliminary results with me there and then. Was also impressed with the speed that the appointments were made.
Visited Cardiology on February 2024
Review titled Watford General Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care.
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Review titled Third world country service
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
I was referred to the hospital by NHS 111 having a after two failed courses of antibiotics to treat Bronchitis. Arrived at the hospital at 11:00 and by 15:45 had still not seen a doctor. There were parents with babies and even elderly people who had been eating similar times. By 15:00 the unit was so crowded that people were sitting on the floor. At 15:45 I asked how much longer I would need to wait, to which the answer was it could be another 2hours. At this point I had had enough and dicided I'd rather keep self.remedying. I've seen better service in a third world country.
Visited Accident and emergency services on February 2024
Review titled Watford General Hospital
Replied on 07 March 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Superb Service
Rated 5 stars out of 5
by colin Burt - Posted on 08 February 2024
My husband attended A and E with chest pains and shortage of breath and the service and patient care he received was second to none. He went through the excellent system receiving from all departments first rate care from all members of staff. Thanks to everyone concerned for all your expertise and giving us the best treatment possible
Visited Accident and emergency services on February 2024
Review titled Watford General Hospital
Replied on 16 February 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Amazing Care
Rated 5 stars out of 5
by Mrs Laura Rouse - Posted on 11 March 2024
My son, in his early 40s was rushed to the hospital via ambulance from Hemel walk-in centre. He was immediately admitted to the resus centre as he was very ill with pneumonia. We couldn't fault the care he received. Intravenous antibiotics plus an oxygen mask had a wonderful effect. His grey pallor gradually returned to his normal skin tone. I would also like to mention their care of my daughter May 2023. Having been in another hospital where they dismissed her condition, and a private hospital where the useless Doctor refused to admit she needed an urgent scan, the Watford team was first class after she was admitted by ambulance. A scan revealed a growth in her bowel which was removed the following day by the second excellent team. The growth was cancerous, she was referred to the excellent onconolgy team. After treatment at Mt Vernon, she is slowly recovering from her traumatic experience. Well Done Watford!! Your staff deserve every penny they can get from this penny pinching government.
Visited Accident and emergency services on February 2024
Review titled Watford General Hospital
Replied on 15 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust