University Hospital Of North Tees
Hardwick Road, Stockton-on-Tees, Cleveland, TS19 8PEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2024
I attended the urgent care centre with severe abdominal pain on a Saturday afternoon. The department was very busy but I was informed of the wait time from the outset and throughout my assessment and treatment. The staff in UCC were very professional and I was impressed by how thorough they were. I was transferred to EAU where the staff were wonderful despite being obviously very busy. As I do not live in the area and was just visiting I was pleased that they have passed on my medical information to my GP in my home town to escalate further investigation / treatment. I felt that the whole process was very well organised and efficient. In particular the EAU was very clean and comfortable whilst I waited several hours for my results.
Visited Accident and emergency services on January 2024
University Hospital Of North Tees has not yet replied.
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Review titled Good Experience
Rated 5 stars out of 5
by Margaret M - Posted on 11 January 2024
I was admitted to North Tees Hospital under emergency conditions and taken to the department who deals with strokes. Although my stay was just 24 hours I was very impressed with my treatment by a very professional team who were both caring and supporting both to me and a member of my family. I would like to add my thanks to every member of the team who I met during my stay.
Visited Stroke on January 2024
University Hospital Of North Tees has not yet replied.
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Review titled Amazing experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
Visited the gynaecology department today to have my coil removed - both ladies made me feel so much at ease and it was over with really quickly ! I’d have no hesitation i. Recommending x
Visited Gynaecology on November 2023
Review titled University Hospital Of North Tees
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Emergency Assessment Unit
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
The kindness shown by the staff to my elderly mother was wonderful. Mam was in a desperate state due to the late time of day. All staff went beyond what is expected and they are a credit to North Tees Hospital. Thank you
Visited Accident and emergency services on November 2023
Review titled University Hospital Of North Tees
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you and your mother have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Delivery suite.
Rated 5 stars out of 5
by Avril - Posted on 27 November 2023
I had my baby 5 weeks ago in north tees, my experience in delivery suite was brilliant, the midwives were brilliant they went above and beyond and made me feel at ease as much as possible. Thank you so much.
Visited Maternity services on October 2023
Review titled University Hospital Of North Tees
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Fantastic care
Rated 5 stars out of 5
by Kathleen Rodham - Posted on 01 November 2023
I was admitted to resus with pneumonia on 20.10.23. The care I received was above and beyond particularly one nurse who I wouldn’t be able to thank enough. Her professionalism and knowledge was amazing. Well done.
Visited Accident and emergency services on October 2023
Review titled University Hospital Of North Tees
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled The whole team were fantastic
by pelicanbb89 - Posted on 08 September 2023
I attended feeling very anxious after a GP referral. The whole team - from reception to surgeon - were fantastic. Everything was explained to me and I was shown nothing but kindness. Thank you to everyone in the unit.
Visited September 2023
Provided by Care opinion
Review titled University Hospital Of North Tees
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Car Parking and Blue Badge
Rated 1 star out of 5
by Ivor Morgan - Posted on 25 August 2023
To Whom it may concern, i have attended the hospital on numerous occasions this year, the visit mid June i had a xray taken, and my wife was present with me. I am a blue badge holder, and because we had just acquired a new car, i took the blue badge to the security office, to get my new car registered.Unfortunately the office was closed, and we went to the main reception desk, the receptionist give us a form to fill out, and we handed the form back.I attended the cardiology department for a 24 hour ecg on the friday 11th august, then had a cardiology appointment on the 16th. ( i am recovering from a heart attack , which i suffered at the end of June ).Yesterday i received a PCN notice, for non payment of car park charges, from the appointment of the 16th August. I have been in touch with the security office, who on investigation say my new car wasnt registered. I have had to pay a fee of Forty Pounds, which i am not very happy about, especially since i have tried to keep the vehicle registered under the blue badge scheme.I am feeling very bitter about this , so much so that I now want nothing to do with North Tees ever again, in spite of the excellent care that i have received so far. So can you assure me that any further appointments can be made at South Tees Trust, under what ever cardiologist is appointed to me.
Visited Cardiology on August 2023
University Hospital Of North Tees has not yet replied.
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Review titled Excellent care and support
Rated 5 stars out of 5
by Martha McIntosh - Posted on 13 July 2023
Attended Grace dental clinic today with needle phobic teenager. The anethstatist, nurse and dentist were supportive, caring and considerate of my daughters phobia. This team were exceptional and went above and beyond, including realising that she wasn't suitable for treatment to continue due to the level of her anxiety. They booked alternative treatment after trying everything they could and we really did appreciate all they did today. Thankyou
Visited Don't know on July 2023
Review titled University Hospital Of North Tees
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that your daughter has had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Great
Rated 5 stars out of 5
by Miss alison m pratt - Posted on 15 August 2023
Ward 29 spent 5 weeks.all staff day and night are superb.service of care as a disabled person was a truly helpful personal experience.there standards of care are top class.they should all be very proud of themselves. Thankyou so much xxx
Visited Cardiology on July 2023
Review titled University Hospital Of North Tees
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
Information supplied by North Tees and Hartlepool NHS Foundation Trust