University Hospital Of North Tees
Hardwick Road, Stockton-on-Tees, Cleveland, TS19 8PEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Karen - Posted on 13 June 2023
Took my elderly mother for an appointment today. The staff in the colorectal teams were professional, knowledgeable, friendly, kind, supportive, gave very clear explanations of procedures and options. Patient care at its very best and a fine example of collaborative working within that team.
Visited Colorectal cancer services on June 2023
Review titled University Hospital Of North Tees
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you and your mother have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Fantastic Person Centred Care
Rated 5 stars out of 5
by Leanne Smith - Posted on 08 June 2023
I visited Paediatrics A&E with my son and husband early hours. The staff were amazing! My son has special educational needs which was was taken on board when examining and communicating with him. The doctor, nurse and health care assistant were brilliant and the doctor signed to him which meant a lot to me and my husband! You all do an amazing job, thank you so much!!
Visited Accident and emergency services on June 2023
Review titled University Hospital Of North Tees
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst your son was receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Team work
Rated 5 stars out of 5
by Valerie cook - Posted on 01 July 2023
On 28th May I was admitted to the stroke ward n was there overnight were tests were taking place with different members of staff on different levels from consultants, Dr's, staff nurses all from different steps of the ladder from those at the top to working down to the lovely lady cleaning the ward. The humanity these people showed to me while I was there was unbelievable nothing fazed them they had a smile on their faces n while 1 nurse was doing 1 jobs maybe It took longer than expected the other members of staff filled in paperwork for her. They all worked as a team if you asked for anything it was done for you . Myself its a wonder they put up with me as I kept asking if I could go home after tests were done and all was fine. I was kept in overnight as I'd had a minor strike. These angels looked after me there humanity laughter always smiling I will never forget ❤ good luck to the ones training and you all on that ward don't change your all fantastic 👏
Visited Stroke on May 2023
Review titled University Hospital Of North Tees
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Brilliant staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2023
We had to visit Urgent Care today because my partner cut his hand with a Stanley knife doing DIY. I would just like to say a massive thank you to the two fantastic ladies that sorted him out. They were absolutely brilliant, we laughed a lot, had a great chat and they looked after him wonderfully. Thank you
Visited Urgent Treatment Centre on May 2023
Review titled University Hospital Of North Tees
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you and your partner have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Wonderful Care.
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2023
I had reason to visit this department today, being very concerned and worried about my particular ailment. All the staff were helpful and professional. I was extremely pleased and very grateful for the care I received and the aftercare which I was administered. Thank you North Tees!
Visited Accident and emergency services on May 2023
Review titled University Hospital Of North Tees
Replied on 16 May 2023
Thank you for taking the time to leave a comment on NHS Choices, we appreciate all feedback that we receive. We are glad to hear that you had a positive experience whilst receiving care from our Trust and that staff were helpful and professional. Please be assured that your kind comments will be shared with the team involved. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Empathy and efficiency
Rated 5 stars out of 5
by Valerie - Posted on 03 July 2023
My husband has spinal stenosis. He is in great pain and his mobility is becoming more and more limited. Our experience of Orthopaedic Outpatients is of a caring team whose thoroughness and efficiency cannot be sufficiently commended. He has the option of an operation and the implications of this were most thoroughly explained. Kindness and consideration were shown at all stages of his contact with them. Thank you all very much.
Visited Orthopaedics on May 2023
Review titled University Hospital Of North Tees
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that your husband had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Staff In No Rush
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
Spent 5 hours in a+e waiting to be seen after being told by 111 to attend as soon as I could as I needed to be seen within 2 hours. Mentioned this to staff, as 111 had advised me to do, just got told that I would be seen when it was my turn. Any time I would try and speak to staff they would just interrupt and talk over me, not listening at all. Finally got my bloods taken and was told that it would be an hour and half to get my results back and see a doctor. 4 hours later, still waiting. Finally saw a doctor who proceeded to not listen to a word I said and told me that I was wrong in describing my symptoms. Then got told I was fine and they were discharging me as they needed the bed. Total time spent at hospital, 10 hours. Staff just wandering about, making jokes, having chats about nights out and drinking tea. There were old people and sick children all waiting and not one member of staff seemed to be in any rush. Worst thing of all, however, was the fact that the floor of the waiting room was littered with drink bottles, crisp packets and just generally dirty, didn’t see one cleaner during my entire visit. I won’t visit this hospital again
Visited Accident and emergency services on May 2023
Review titled University Hospital Of North Tees
Replied on 14 December 2023
Thank you for leaving a comment on NHS Choices. We are very sorry to hear of your recent experience at our Trust. Thank you for bringing this to our attention. If you would like the Trust to investigate your concerns formally, please do not hesitate to contact the Patient Experience Team on 01642 624719 or email nth-tr.PatientExperience@nhs.net and we will be happy to assist. Kind regards Patient Experience Team
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Review titled I felt I was rushed through my appointment as fast as possible
by statusqq78 - Posted on 16 May 2023
I felt I was rushed through my appointment as fast as possible. All the physio wanted to do was to throw a set of exercises at me and get me off their books asap, job done. By the time I left the building I'd already forgotten the exercises they had steamed through. No explanatory instruction sheets were offered, so I'm left to do exercises I can ill remember and in all likelihood will do incorrectly thus exacerbating rather than solving the problem. I feel I was discounted and am no further from understanding or addressing the pain I'm in. A frustrating experience that has left me rather depressed.
Visited April 2023
Provided by Care opinion
Review titled University Hospital Of North Tees
Replied on 22 May 2023
Thank you for taking the time to leave feedback following your appointment with Physiotherapy. We are very sorry to hear that you have had a poor experience and felt you were rushed through your appointment. This is not what we would expect, especially when being provided with new exercises to learn. If you would like the Trust to investigate your complaint formally and provide you with direct feedback, please do not hesitate to contact us by telephone on 01642 624719 or via email to nth-tr.PatientExperience@nhs.net. Kind regards, Patient Experience Team
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Review titled Very impressive experience
Rated 5 stars out of 5
by Sandra Battensby - Posted on 09 March 2023
Wonderful appointment with gaenocologist She was senditive, empathetic and inspired confidence. Two nurses present for examination were helpful, understanding and a credit to the hospital.
Visited Gynaecology on March 2023
Review titled University Hospital Of North Tees
Replied on 16 May 2023
Thank you for taking the time to leave feedback following your visit to the Trust. We appreciate all feedback we receive. We are very glad to hear that you had a positive experience and that you were treated with empathy and sensitivity during your appointment. Please be assured that your kind comments will be shared with the team involved for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Wonderful staff and treatment
Rated 5 stars out of 5
by Kathryn Turner - Posted on 05 March 2023
Yesterday my sister and I attended this department with our 97 year old father. He had an infection, which he has experienced before. He told us about it that same morning, therefore we unfortunately had no option but to use the service on a Saturday morning. The whole department was amazing - from initial reception to the final assessment and treatment we were treated efficiently and in a calm, polite and pleasant way. Although it was very busy we were in and out in under an hour - fantastic. Thankyou so much to you all.
Visited Urgent Treatment Centre on March 2023
Review titled University Hospital Of North Tees
Replied on 16 May 2023
Thank you for taking the time to leave feedback following your visit to the Trust with your father. We are happy to hear that your father was treated quickly and received great care from all the staff involved. Please be assured that your kind comments will be passed on to the department for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
Information supplied by North Tees and Hartlepool NHS Foundation Trust