University Hospital Of North Durham
North Road, Durham, County Durham, DH1 5TWContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Ward 9
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2024
I have just had a brief stay on ward 9, after spending months listening to people complaining about the treatment at Uhnd I was very apprehensive when I had to be admitted however the staff on ward 9 were amazing. It was so nice to see staff who seemed they actually cared and were extremely happy to do anything in their power to help you.
Visited Obstetrics And Gynaecology on June 2024
University Hospital Of North Durham has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Yvonne Staley - Posted on 06 June 2024
5/6/24 I had an appointment for a CT scan at 9am. The 2 members of staff were amazing. I was put at ease with their lovely chat and all instructions were well explained. Everything was so calm I totally relaxed and there was no rush at all . After the procedure the nurse was so caring stating that there was no rush to go and she checked on me to make sure I was Ok as well as seeing to other patients as well .An experience that could have been traumatic was so friendly that I came away calm and relaxed. And there was not a sign at all of where the canula had been. Amazing. Many thanks to the two of you.
Visited Colorectal cancer services on June 2024
University Hospital Of North Durham has not yet replied.
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Review titled Terrible hospital
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
I came in Wednesday afternoon on to A&E don't even get me started about these lot,, then admitted to ward 4 Acute medical. All I can say is the day staff are not helpful at all, I sat all day in my room with no explanation of what was going on with me, even when I asked what was happening they just looked at me and walked out the room! I asked one nurse who had black and red hair if she could help with something and her tone was disgusting! I don't know what happened to nurses/doctors caring for patients! Disgraceful staff and disgraceful ward!!
Visited Don't know on May 2024
University Hospital Of North Durham has not yet replied.
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Review titled Wonderful Doctors and staff
Rated 5 stars out of 5
by Gill Wrigley - Posted on 08 May 2024
Hi I would like to praise the staff who were working in the A and E department last night and say a huge thankyou for taking such great care with my husband. It was a very busy time and there was so much to deal with but the quality of care and support from the doctors and all the staff was second to none. My husband was transferred at 3am to the spinal unit at James Cook following tests completed at A and E and I am so grateful that these were done and resulted him in having the surgery he needed. Please accept these thanks from both of us - you are wonderful!
Visited Accident and emergency services on May 2024
University Hospital Of North Durham has not yet replied.
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Review titled Astounding experience
Rated 5 stars out of 5
by Karen - Posted on 11 April 2024
Following an appointment at GP I had to attend SDEC for a possible scan.From the minute I arrived we were so impressed and my sister who worked with premature babies until retirement from Exeter was blown away by the services provided here in Durham.I was fortunate to be assessed quickly by a lovely nurse who wanted to give me an MOT.Forgive me if I am unsure of exact job titles but she will know who she is!Bloods sent away and while we waited I was astounded to be offered tea and biscuits.Then an X ray completed quickly and friendly radiographer.Back to waiting room to find my sister had been given a bag containing my lunch!We were speechless.Bloods processed quickly in haemotology who had alerted my GP the previous evening.We forget all the staff working behind the scenes who do such a fantastic job too.Finally visit from doctor and thankfully good news for me but had it not been I know I was in a fabulous hospital.We left yesterday just blown away by the whole experience.Thank you NHS but particular shout out to this amazing hospital and staff.Keep up the good work and keep being you!Karen
Visited Haematology on April 2024
University Hospital Of North Durham has not yet replied.
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Review titled The best care I could have asked for.
Rated 5 stars out of 5
by Amy - Posted on 16 May 2024
I gave birth at durham hospital last month. my whole pregnancy I was terrified of giving birth and on my way into hospital while I was in labour I was absolutely terrified of what was about to happen. As soon as I got on the ward and put in my room I met my midwife and instantly felt at ease. Every one I came into contact with was so reassuring and caring towards me. My midwife was so supportive and made my time in labour so relaxing. I never thought I’d enjoy labour but looking back it was an amazing day and I loved every second. Any concern or worries I had I was out to ease and listened to. I’m so grateful for the amazing care I received.
Visited Maternity services on April 2024
University Hospital Of North Durham has not yet replied.
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Review titled Amazing help
Rated 5 stars out of 5
by Sarah - Posted on 01 May 2024
I went in for a lumpectomy. This was my first surgery and I could not thank the nurses and Drs enough down to the anaesthetist. My experience was the most comfortable and informative. Anything I needed they were there for me. Post surgery recovering as I couldn’t really hold my own arms they gave me water and held it for me. It’s sounds so base level of care but I am honestly so pleased and I couldn’t thank everyone enough. Even the small conversations with the nurses before hand. They made me feel less anxious and scared. Even when I was getting put to sleep they made me feel so safe. When I was back round on the ward I needed the toilet and a nurse came round, asked if I would like a second gown for more coverage and dignity which was super sweet. Walked by my side every step of the way and waited outside and walked me back. When I was then able to get out of bed and sit in the seat before being discharged, the nurse made sure that the blankets were out of my way before getting out and even put my slippers on for me which I appreciated. Even though the anaesthetist was very busy, made sure to come round all the patients in the ward to see how we were doing and how we were feeling which I never thought would happen because everyone is working so hard. I really appreciated it. My aftercare was thoroughly spoken through & they gave me things to take home and leaflets to help me with taking care of myself at home.
Visited Breast Surgery on April 2024
University Hospital Of North Durham has not yet replied.
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Review titled Excellent care.
Rated 5 stars out of 5
by Michael Gray - Posted on 02 March 2024
Colonoscopy carried out 01.02.24. Extremely professional team in Endoscopy Department. From check in to discharge all staff outstanding. I was extremely anxious on arrival but made to feel at very at ease before procedure thanks to relaxed and professional approach of team. I know that I was only one in a line of patients that the procedure was performed on that day yet I felt a very valued and cared for patient. Team were totally focused on me and I recognise that is a very valuable skill to be able to show so much sincere care and interest in each individual patient. I would like to believe entire hospital is as professional and performs as well as the Endoscopy team of the afternoon of 01.03.24. Very special people doing a difficult job dealing with the general public and doing that job so well. My most sincere thanks and respect to each individual member.
Visited Gastrointestinal and Liver services on March 2024
University Hospital Of North Durham has not yet replied.
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Review titled Grateful Patient
Rated 4 stars out of 5
by Grateful Patient - Posted on 16 March 2024
I recently attended UHND for a colonoscopy which required a two night stay on Ward 15. I cannot give enough praise for all members of staff, at all levels, for the care and commitment they gave to all patients. All were diligent in their duties, resourceful, punctual to requests, and most importantly, made me feel secure and safe. Treatment schedules on the ward were adhered to diligently and there was an atmosphere of happiness. Please know that the difficult and stressful circumstances you work under are recognised and very much appreciated.
Visited Don't know on March 2024
University Hospital Of North Durham has not yet replied.
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Review titled Great treatment in CDU
Rated 4 stars out of 5
by John Balmer - Posted on 19 March 2024
The treatment I have received during 2 visits to CDU was both professional and caring and I couldn’t thank them enough, the staff are a credit to the NHS and they made me confident in my recovery with the treatment and advice given.
Visited Accident and emergency services on March 2024
University Hospital Of North Durham has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust