University Hospital Lewisham - Ratings and reviews
Reviews
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Review titled Excellent care
Rated 4 stars out of 5
by Anonymous - Posted on 12 November 2023
I had to visit Paediatric A&E with my very poorly 2 year old granddaughter on Wednesday evening. We were triaged and received care swiftly by very caring staff. She is now much better and I would like to thank all staff involved.
Visited Accident and emergency services on November 2023
Review titled University Hospital Lewisham
Replied on 20 November 2023
Thank you for taking the time to give us feedback. We are happy that your family had a positive experience and that the patient has made a full recovery. We continue to strive for excellence and for patients to have a positive experience in our Paediatric Emergency Department. Kind regards, Ward Sister, Children's Accident and Emergency
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Review titled Excellent treatment
Rated 5 stars out of 5
by Elaine - Posted on 03 September 2023
I attended A & E after a fall and received excellent treatment from a doctor and nurse. I didn't have too long to wait considering the problems in the NHS at the moment. Every care was taken to treat my injuries and relieve the pain. X-rays were taken before and after treatment to make sure it had been successful. Everything went very smoothly from entering the hospital to leaving armed with antibiotics. I would like to thank all those concerned.
Visited Accident and emergency services on September 2023
University Hospital Lewisham has not yet replied.
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Review titled Great experience - Coloscopy
Rated 5 stars out of 5
by PRIYA - Posted on 24 August 2023
The staff (whom I am not able to name here, hs & f.k) made me feel very comfortable. Both very warm and asked me what they could do to help me relax during the procedure. They also had a relaxing picture of a garden in the ceiling above the treatment chair, a very nice touch. Thank you
Visited Gynaecology on August 2023
Review titled University Hospital Lewisham
Replied on 09 January 2024
Dear Priya Thank you for taking the time to tell us about the staff and your care in colposcopy. Your comments have been passed to the unit managers to share with the team. Kind regards Patient Experience Team
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Review titled Poor standards of care and professional practice
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2023
I have the displeasure of visiting this hospital several times over the week. The NHS is under pressure and staff are leaving and cherry ward would be a perfect example of how those that remain are so lacking in basic manners and empathy you wish you could wave a magic wand and cure yourself to escape. Imagine hearing those words from a relative just admitted to cherry ward. I visited myself and witnessed first hand lack of simple manners eg hi, poor practice eg staff not bothering to wash handing or change apron between patients. That’s simple infection control. Staff on their phones, staff ignoring patient alarms or attending and telling them to do things for themselves. Horrible experience to witness as a visitor when your loved one is under the care of staff at Cherry ward.
Visited Cardiology on August 2023
Review titled University Hospital Lewisham
Replied on 27 September 2023
Please accept our apologies for the behaviour of the staff on Cherry ward, and the poor standard of care received by your relative and witnessed by you. Please be assured that we take your comments very seriously and the ward sister and I have had meetings with the staff to make them aware of your concerns. We are monitoring staff behaviour and attitude and reminding them daily of the importance of delivering compassionate care. A project focusing on compassionate care will be commencing soon and all staff will be involved in this. If you have any further concerns please contact our Patient Advice and Liaison Service (PALS) on 020 8333 3355 or pals.lewisham@nhs.net. Kind regards Matron, Cherry Ward
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Review titled Kind and caring
Rated 4 stars out of 5
by Ulka O’Brien - Posted on 05 August 2023
My dad went to A&E with a suspected stroke and the care he got from all the staff there was amazing. Despite being extremely busy and working long shifts and under huge pressure, the triage nurse and the A&E nurses and doctors ensured that he was well looked after and got all the tests and scans that he needed. They were all so kind and thorough and admitted him as an inpatient for further tests, explaining to us exactly what was happening and why which was very reassuring. The staff on Hawthorn ward were also amazing and we cannot thank them all enough for the kindness, care and treatment he received whilst in hospital. Before discharge the doctor explained the treatment plan and what follow up care he would get in detail and we are so grateful. NHS staff are truly special people who go above and beyond every day, doing their best to help patients in an underfunded service and in very difficult and challenging conditions. You all deserve a massive pay rise as you are one of the country’s most valuable assets. Thank you!
Visited Accident and emergency services on August 2023
Review titled University Hospital Lewisham
Replied on 21 August 2023
Dear Ulka Thank you for taking the time to give feedback on your father's experience in A&E and on Hawthorn ward. Your comments have been shared with both teams. kind regards Patient Experience team
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Review titled Great care from this hospital
Rated 5 stars out of 5
by Kim Haridimou - Posted on 08 August 2023
Was in resus to start with. Then admitted for observation. I can only say that the care from doctors,nurses,porters all members of staff was caring and attentive. Best care I have received after many times at another hospital. The care was respectful and caring. Thankyou
Visited Accident and emergency services on August 2023
Review titled University Hospital Lewisham
Replied on 21 August 2023
Dear Kim Thank you so much for your comments and feedback . The department is under huge pressure so it’s lovely to know that we can meet patients needs and that we were able to help you. kind regards Matron Emergency Department
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Review titled Very bad organised
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2023
I had vascular surgery to remove a cloth from my vein. On the first examine I was given a date but not a hour. I was told the hospital would contact me to give me exact hour but this never happen. I needed to call twice to finally arrange it. On the day of the operation I came in the hospital 30 min earlier. I used to wait 4 hours for this operation in cold room , dressed in a tiny nighty they gave me, provided with a tiny blanket which helped nothing siting on an old uncomfortable chair. 4 hours are turturing in this conditions.
Visited Vascular surgery on July 2023
Review titled University Hospital Lewisham
Replied on 23 August 2023
Dear patient Thank you for your feedback. We are sorry that your experience wasn’t as you had expected, this is not the service we aim to provide to our patients. The Vascular theatre lists run with a high volume of patients that are advised to arrive at different intervals throughout the day. Unfortunately, is hard for the surgeon to predict the exact timings per procedure, as each individual case is unique and may experience complications on the day which can cause the list to overrun. The surgeon reviews and consents the patients booked into the session prior to proceeding to theatre to ensure that the list runs continuously, however you should have been made to feel comfortable in the waiting area. We are sorry that you had such significant delays on the day of your procedure and that the conditions in the waiting area were not satisfactory. We will make enquiries regarding the temperature of the waiting area to ensure that patients are made to feel comfortable prior to surgery. We would like to thank you for your feedback as this helps us to improve the service we provide to our patients. Kind regards Service Manager, General Surgery
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Review titled Colonoscopy - Great Care
Rated 5 stars out of 5
by K Lee - Posted on 03 August 2023
Having done a bowel screening test l was sent a referral for a colonoscopy. From the initial appointment with an amazing nurse who reassured me and booked my colonoscopy for the following week to the actual day of the procedure l can not fault a single member of staff, unfortunately l suffer with white coat syndrome however every member of the team did their utmost to try and keep me as calm as possible I can only thank everyone involved with my care.
Visited Colorectal cancer services on July 2023
Review titled University Hospital Lewisham
Replied on 21 August 2023
Dear patient The Colonoscopy team would like to thank you for the fantastic compliment you have paid them all. Kind regards Patient Experience team
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Review titled Go the extra mile, not
Rated 4 stars out of 5
by Anonymous - Posted on 25 July 2023
The unit I attended was the Ambulatory Care Unit. Two of the reception staff sat and looked at their mobiles for 75% of the time I was there. I could clearly see them and their work stations as I was sitting only a few steps away. From when I was admitted at approx 11am until 1.30pm when I left, both staff members sat gazing at their mobiles doing very little computer work or interaction with patients. One of them a woman chatted and laughed with staff with her mobile in her hand. Very unprofessional. The rest of the staff and my consultant were brilliant. Nursing staff tried to help as much as possible but it was obvious these members of the reception staff were not doing much at all other than surfing their Facebook accounts.
Visited Rheumatology on July 2023
Review titled University Hospital Lewisham
Replied on 22 August 2023
Dear patient Thank you for your feedback. I have shared and discussed this incident with my team and would like to apologise sincerely for the behaviour of those two staff members. This is very unprofessional and I have reiterated that phones must only be used at break times. I am glad that your experience otherwise was positive. Kind regards Ambulatory care unit manager
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Review titled well cared for
Rated 4 stars out of 5
by Anonymous - Posted on 03 July 2023
Had a non-urgent emergency (not bleeding or broken but had to see someone immediately). Was well cared for and treated respectfully by staff at all stages of my experience. The doctor was excellent - she listened fully and considered my individual case rather than just prescribing by rote.
Visited Accident and emergency services on July 2023
Review titled University Hospital Lewisham
Replied on 18 July 2023
Dear patient We are glad you have had such a positive experience. Thank you for your kind comments, these have been shared with the staff in the Emergency Department. Best wishes The Patient Experience Team