Tiverton and District Hospital - Ratings and reviews
Reviews
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Review titled Wonderful Service
Rated 5 stars out of 5
by Stephen M-H - Posted on 12 August 2022
The two nurses who looked after me were fantastic. Caring, attentive and with a calming influence. The consultant who performed the procedure was clear, caring and exactly what you need. The room and facilities were very clean, modern and tidy. A very well run operation from start to finish. Well done Tiverton Hospital
Visited Gastrointestinal and Liver services on August 2022
Review titled Tiverton and District Hospital
Replied on 16 August 2022
Dear Mr M-H, Thank you for taking the time to share your experience at the Tiverton Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Thank you Kind regards, Sonya I Lucky Patient Experience Officer PALS Office Royal Devon University Healthcare NHS FT
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Review titled Poor management of an ultrasound appointment
Rated 3 stars out of 5
by A. Mitchell - Posted on 16 August 2022
1. The appointment letter was confusing. I had to ring up to confirm that it was just for an ultrasound and additionally where to report. 2. On arrival I was shuffled around between Reception, X ray, and finally Day Care. [My phone call above told me Outpatients.] 3. The lengthy admission process was excessively bureaucratic for the 3 to 4 minutes time for a simple scan. 4. I was advised that I shared an appointment time of 1200 with three others! 5. The nurse disappeared for lunch and we were left. 6. By 1315 and in the absence of any time for restarting I had to apologise that I could not wait any longer as I had another appointment. 7. It was a wasted trip including costing time and money. 8. I would appreciate a further appointment and hope that, as it could be, it is a quick and efficient in and out.
Visited Diagnostic Imaging on August 2022
Review titled Tiverton and District Hospital
Replied on 16 August 2022
Dear Patient, Thank you for taking the time to share your feedback at the Tiverton and District Hospital. I am sorry about the negative experience you had at the hospital. Your comments will be passed on to the relevant department, if you would like to contact us further please do not hesitate to call our Patient advice and liaison service on 01392 402093 or via email at rde-tr.PALS@nhs.net. Kind regards, Sonya I Lucky Patient Experience Officer PALS Office Royal Devon University Healthcare NHS FT
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Review titled My hernia operation
by roskd43 - Posted on 25 October 2022
I waited nearly a year to get this done, I finally got a date in March and was very happy to get it done but after several months and visits to my doctors surgery because of discomfort in the surgery area, I am not happy at all. I have asked my doctor to refer me back to the surgeon as I feel that there is something not right. This was a number of weeks ago and I have not heard anything back at this time from them, and am getting worried as the pain seems to be getting no better. I had a hernia done some years back on the other side and never experienced the same pain at all. What do I do now to get this sorted?
Visited July 2022
Provided by Care opinion
Review titled Tiverton and District Hospital
Replied on 03 November 2022
Dear Roskd43, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am sorry to read about it. Please call our Patient advice and liaison service on 01392 402093 (9 am to 3 pm, Monday – Friday) or write to us via post/email at rduh.pals-eastern@nhs.net so that we can resolve this matter. Kind regards, Sonya I Lucky Patient Experience Officer PALS office Royal Devon University Healthcare (Eastern)
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Review titled 5 star service
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2022
In less than 2 hours we were seen, tests done and results received. Staff were extremely helpful. Can not fault the experience. Thank you Tiverton Urgent Treatment Centre.
Visited Don't know on July 2022
Review titled Tiverton and District Hospital
Replied on 18 July 2022
Dear Patient, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards, Sonya I Lucky PALS Office
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Review titled Wonderful attention and service
Rated 5 stars out of 5
by Ray (trendy shirt?) Fisher - Posted on 27 May 2022
Lovely people, understanding and care. Everything explained to put you at ease. Gentle humour but not out of place. Everyone from receptionist to surgeon treating you with respect and understanding. I hope I did the same. Day patient surgery and in and out in six hours. No rushing and no waiting. I was relaxed and pain free within an hour of returning home. I was asked if I was worried about anything as I looked a little concerned but that is just me! Aged 81 in just two days and very grateful for the best Birthday present ever. NHS at its best.
Visited General Surgery on May 2022
Review titled Tiverton and District Hospital
Replied on 31 May 2022
Dear Mr Ray, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Thank you Kind regards, Sonya I Lucky PALS Office