The Royal Victoria Infirmary
Queen Victoria Road, New Victoria Wing, Royal Victoria Infirmary, Newcastle Upon Tyne, NE1 4LPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent attention
Rated 5 stars out of 5
by George Grebby - Posted on 15 June 2024
Referred to A&E by my doctor for investigation.All the staff were excellent, but a special mention to the doctor, due to his knowledge & diligence he installed a further rapid investigation at the Freeman,for that I am deeply grateful.A special mention to the nurses who volunteered to staff the c.t. scanner at that w/end,I am sure I am not the only one who benifitted.Thank you RVI and god bless you.
Visited Accident and emergency services on May 2024
Review titled The Royal Victoria Infirmary
Replied on 17 June 2024
Thank you for taking the time to leave your feedback regarding your experience with A&E at the RVI. We are pleased that you found the staff to be excellent, knowledgeable and diligent. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2024
I would not recommend to any family or friends to be looked after here in general. On my last Children services visit an healthcare smelled strongly of body odour. She had to measure my child and weigh. I'd expect someone working in a paediatric setting to have minimal standards of hygiene.
Visited Don't know on May 2024
Review titled The Royal Victoria Infirmary
Replied on 07 June 2024
We are sorry for your experience with the Children's Services, while visiting with your child . If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Excellent
Rated 5 stars out of 5
by James - Posted on 12 April 2024
Was referred immediately by my GP and was dreading going due to horror stories of A&E in the media. Turned up at 8.30am on a Tuesday, less than 20 persons waiting, Staff friendly, Place clean and was given clear instructions of the A&E consultation process. Took my turn and was seen within 1hr and results within two. Top work and excellent.... It makes want to be ill so I can visits again :)
Visited Accident and emergency services on April 2024
Review titled The Royal Victoria Infirmary
Replied on 16 April 2024
Thank you for taking the time to leave your feedback regarding your care at the A&E department, RVI. We are pleased that you found the staff to be friendly, you were given clear instruction and you were seen to in good time. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Excellent
Rated 5 stars out of 5
by Denise Hegyesi - Posted on 19 April 2024
Brillant care and finding the root of the problem and sorting my thyroid out.thank you so much for your care and quickness .
Visited Endocrinology and Metabolic Medicine on April 2024
Review titled The Royal Victoria Infirmary
Replied on 22 April 2024
Thank you for taking the time to leave your feedback regarding your care at Endocrinology at the RVI. We are pleased that you found your care to be brilliant and they were able to sort out your thyroid. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Outstanding care and responsiveness for IBD
Rated 5 stars out of 5
by Nikki - Posted on 02 May 2024
From first appointment through to diagnosis and ongoing, long term treatment, the IBD team at the RVI have been an absolute blessing. Cannot fault any element of the care I have received through a very difficult and worrying time. IBD Nurses are responsive, easy to contact and so patient and caring, and my consultant has been equally caring, professional, thorough and reassuring. All involved in my care truly deserve every recognition and praise, they are a credit to the RVI. Thank you!
Visited Gastrointestinal and Liver services on April 2024
Review titled The Royal Victoria Infirmary
Replied on 03 May 2024
Thank you for taking the time to leave your feedback regarding your care with the Gastrointestinal and Liver services at the RVI. We are very happy that your experience with the team has been positive and you have found the staff to be caring and professional. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Poor aftercare in maternity ward
by Jen - Posted on 15 June 2024
I had a very traumatic birth experience which was nobody’s fault, the RVI were great when it was an emergency situation and I will forever be grateful for them saving both mine and my baby’s lives, however that doesn’t hide the fact that some strange decisions were made on the day. When I arrived at the maternity assessment experiencing strong contractions, I expected I was at about 4 centimetres dilated for the level of pain I was in but after being checked over I was only at 1 centimetre. They checked my blood pressure, heart and baby’s heart and everything came back fine, however I was so hot that I was taking my clothes off in the room and screaming in pain which definitely isn’t normal for only being slightly dilated. The midwife there told me that my options were to go and walk around downstairs (with everyone watching me scream) or go home and have a bath and take two paracetamol. I feel at this point this is where my problems began as I think I should have been kept in because something clearly wasn’t right and my labour wasn’t progressing in the way that it should have been but because I felt like I didn’t have much choice, I decided to go home. We just about made it home and I wasn’t getting a break in between contractions, we decided to go straight back to the RVI when I collapsed on the stairs and we had to call an ambulance. I was then blue lighted to the hospital, I feel all of this could have been avoided had they just kept me in the first time around. After many hours of labour they then decided to do the emergency c-section when labour wasn’t progressing very well, at no point was anyone explaining things properly to me or reassuring me. I feel in these situations, especially if it turns into an emergency, there should be one member of staff dedicated to staying with the patient to reassure and explain everything to them. Fast forward to my aftercare and that was none existent, my husband wasn’t allowed to stay with me so I had to take care of a screaming newborn on my own when I still couldn’t walk or move properly due to the c-section, I was in a lot of pain and I just like I was a hindrance. I pressed the button by my bed and someone would always come but sometimes they’d say, “yes I’ll come back and help” and it would be two hours later when they finally came back. On my first trip to the toilet after the c-section I was left completely on my own, I was given just one pad and one pair of knickers. I was unable to breastfeed because my son just wouldn’t latch on and they kept saying they would come back to help and support me but they were so short staffed that they simply didn’t have time to help me and so despite having lots of milk and desperately wanting to breastfeed, I was left unable to. Even once I got home the community midwives came out to see me and I told them I was really struggling with breastfeeding and still no one helped me. I am now left with severe birth trauma and feeling confused, frustrated and angry.
Visited Maternity services on April 2024
Review titled The Royal Victoria Infirmary
Replied on 17 June 2024
We are very sorry for your recent experience with the maternity and community services during your pregnancy and aftercare and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Experience Team on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
Although very busy, care and attention was very good. Kept up to date on what would be happening. Staff were very patient with elderly dad who was anxious and they reassured him
Visited Accident and emergency services on April 2024
Review titled The Royal Victoria Infirmary
Replied on 03 May 2024
Thank you for taking the time to leave your feedback regarding your experience at the Emergency Department, RVI. We are pleased that the care and attention staff provided for your dad was very good and they were able to reassure him. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Terrible on site pharmacy
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2024
The look of the pharmacy is awful. Staff are borderline rude and unable to give estimates for prescriptions or wait times despite waiting over 2 hours for a repeat prescription. Car park tickets free for 20 mins but ended up paying for 2 hours. Pharmacy were unable and unwilling to help transfer the prescription to a more convenient location.
Visited Don't know on April 2024
Review titled The Royal Victoria Infirmary
Replied on 22 April 2024
We are sorry for your recent experience with the Pharmacy department at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Gate keeping receptionist
Rated 2 stars out of 5
by Tammy - Posted on 30 April 2024
Refused to let me speak to my gynecologist for my appointment after I waited 15 mins for his call. Fobbed off no other appointment available for some time. Will have to wait weeks for another appointment.
Visited Gynaecology on April 2024
Review titled The Royal Victoria Infirmary
Replied on 02 May 2024
We are sorry for your recent experience regarding your appointment with the Women's Services and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk
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Review titled Terrible behaviour
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2024
Staff have no compassion when it comes to dealing with anyone with dementia and just shouts and tells the person to shut up and get back to bed
Visited Gastrointestinal and Liver services on March 2024
Review titled The Royal Victoria Infirmary
Replied on 11 March 2024
We are sorry for your recent experience of staff dealing with patients who have dementia and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust