The London Independent Hospital
1 Beaumont Square, Stepney Green, London, E1 4NLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled There no communication
Rated 1 star out of 5
by Kris - Posted on 18 May 2024
I been for consultation about my back pain on 23/02/2024. It was agreed that I will wait in the queue for steroid injection. I was informed that waiting list is about 2 months. Since my last visit there no any updates my situation. I been calling numerous times. Nobody giving me any answers. I just constantly transfered to automated phone line where I left so many messages, but nobody called back. I sent even few emails asking if I am even in the queue, but reply still now. Absolutely awful service. I don't know when I will get injection, and I am not sure even if they put me in the waiting list. No communication, can't reach real person to talk to. Left in unknown. My condition is getting worse and I can't even reach somebody to ask if I am even in the waiting list. This service is absolutely not acceptable. Do not recommend this hospital to anyone.
Visited Don't know on February 2024
Review titled The London Independent Hospital
Replied on 20 May 2024
Dear Kris, We are sorry to hear about the challenges you are experiencing in reaching us. We strive to provide exceptional services for all of our patients. We are invested in our patients' experience and work hard to ensure they receive quality care. We will look into this matter and a member of our team will be in touch. We hope to regain your confidence in the future. Best Wishes, Team at London Independent Hospital
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Review titled No One answers the phone and the voicemail box is full
Rated 2 stars out of 5
by Emma Connolly - Posted on 29 January 2024
I have tried to call this hospital numerous numerous times over the last 3 months, no one answers the phone, its very frustrating, how are we meant to communicate? I have sent emails but get generic replies. How are you meant to actually speak with a person and arrange an appointment???
Visited Don't know on January 2024
Review titled The London Independent Hospital
Replied on 31 January 2024
Dear Emma, Thank you for bringing this to our attention, and I sincerely apologise for the frustration you've experienced in attempting to reach us. We understand the importance of effective communication, and apologise for any inconvenience caused. We have investigated this matter and will address the underlying issues in our communication channels. In the meantime, we assure you that we are committed to resolving this matter swiftly. Your patience and understanding are greatly appreciated. Best wishes, Team at London Independent Hospital
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Review titled Unorganized
Rated 1 star out of 5
by Atefeh Eshraghi - Posted on 20 January 2024
I had an Appointmet with a Gynocologist with this hospital in December 2023 . The gynecologist give me a paper for scan and blood test . When I went to book them they took the papers from me and they told me they will send me the appointments . After one month I tried to contact them via phone . Their phone lines do not work . I attended the hospital after waiting for one hour they told me that they have lost all the papers in regards to the scan . They will call me next day as they need to get them from the doctor again . They never called me and I am now worried if they can not even mange my scan date , how can I trust them and go under treatment with this department . This hospital has no organisation they have no computer system to store information . They still use hard copy papers to arrange scans and they do not have enough staff to deal with phone calls . It’s very surprising that they have made this pretty hospital with no gear to run it . If you are private patient please consider your other options as I have had many experiences with different hospitals and nothing like this . I think the people who mange this hospital should really think about the infrastructure of this hospital not just a pretty floors and walls .
Visited Gynaecology on December 2023
Review titled The London Independent Hospital
Replied on 24 January 2024
Dear Atefeh, Thank you for bringing your concerns to our attention, and we sincerely apologise for the inconvenience you have experienced during your interactions with our hospital. We understand the importance of efficient and reliable service, and we regret that we fell short of your expectations. Your experience has shed light on areas where we need improvement. Rest assured that we take your comments seriously, and we are committed to addressing these issues promptly. We are actively investigating the lapses in our system that led to the misplacement of your paperwork and the subsequent lack of communication. Please be assured that we are taking corrective measures to prevent similar incidents in the future. Once again, we apologise for any stress or inconvenience this situation may have caused you. Your feedback is invaluable, and we are dedicated to learning from it and making the necessary improvements. Best wishes, Team at London Independent Hospital
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Review titled Excellent treatment, but terrible when telephoning
Rated 4 stars out of 5
by Mrs Seleena Veale - Posted on 16 February 2024
I can fault the treatment + care my Dad has received when I have taken him to his many, many appointments. However, trying to telephone the hospital borders on ridiculous! I have tried lots of times to make enquiries or change appointments but can never get through. I have left several messages on the answer machine but have never had a response.
Visited Don't know on December 2023
Review titled The London Independent Hospital
Replied on 07 March 2024
Dear Seleena, Thank you for taking the time to share your feedback regarding your experiences with our hospital. We greatly value your input as it helps us identify areas where we can improve our services. We are delighted to hear that your father has received excellent treatment and care during his appointments. Providing exceptional care to our patients is our utmost priority, and we are pleased to hear that we have met your expectations in this regard. Best wishes, Team at London Independent Hospital
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Review titled Horrific
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2023
My son saw an ENT person today. I flew in from overseas because I’m concerned about his symptoms. Both him and his friend arrived home in a state of disbelief after the visit. Little concern, discussion, results were discussed apart from further balance tests and a ‘ go see your GP’. A short consultation -an in and out - is insufficient for someone who has had symptoms for 3 weeks which inevitably leads medical doctors to go through a process of elimination. This, 3-minute consultation was unacceptable. The unprofessional, uncaring attitude has resulted in a person who relies on medical expertise unable to trust them. Patients deserve better. You don’t deserve patients.
Visited Ear, Nose & Throat on November 2023
Review titled The London Independent Hospital
Replied on 22 November 2023
Dear Sir/Madam, We are sorry to hear that you were unsatisfied with the services you received. We strive to provide exceptional services for all of our patients. We will look into this matter. However, if you would like to delve further into this, please send an email to LIHPatientFeedback@circlehealthgroup.co.uk and a member of our team will be in touch. We hope to regain your confidence in the future. Best Wishes, Team at London Independent Hospital
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Review titled NHS Service Very Poor
Rated 2 stars out of 5
by Anonymous - Posted on 20 November 2023
I had an appointment with the NHS outpatient service 2 months ago. The doctor - for the first time - actually listened to what I had to say and noted me down to be scheduled for surgery. I was very happy. However, I have since not received a letter or call for the appointment. I cannot get through to a human being with NHS at the hospital, there is only an answering machine and no one ever calls back. This is just no service at all, there should be a way to actually contact people and get information.
Visited Gynaecology on November 2023
Review titled The London Independent Hospital
Replied on 23 November 2023
Dear Sir/Madam, We are sorry you were dissatisfied with your experience. Communicating effectively is an important aspect of optimizing our patient's and visitors' experiences. Could you please send an email to: lihpatientfeedback@circlehealthgroup.co.uk with your contact information and someone from our team will be in touch. Best wishes, Team at London Independent Hospital
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Review titled Absolutely disgusting
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
Can never seem to get through on the phone, when you finally do get put through to imaging there's no answer, leave a answerphone message to call back and they never do
Visited Diagnostic Imaging on August 2023
The London Independent Hospital has not yet replied.
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Review titled Day Case Ward 3
Rated 5 stars out of 5
by Carrie - Posted on 02 July 2023
Yesterday I attended the London Independent Hospital as a day case NHS patient on Ward 3 for a variety of guided image spinal injections. The staff were so friendly and supportive, as were the whole of the spinal team, thus putting me totally at ease. Thank you so very much!
Visited Orthopaedics on July 2023
Review titled The London Independent Hospital
Replied on 04 August 2023
Dear Carrie, We are thrilled to hear that you loved the service you received. Providing exceptional care and ensuring our patient's comfort and satisfaction are our top priorities, and your feedback reaffirms that we are on the right track. We wish you all the best. Team at London Independent Hospital
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Review titled Friend not seen by nurse for 3 hours post operation
Rated 2 stars out of 5
by Anonymous - Posted on 18 July 2023
A friend had a hip replacement and needed to go to the toilet. She tried calling for help for three hours to no avail. Several of us tried to phone but just got to leave recorded message. Eventually a friend went to the hospital to alarm staff. It turns out that my friend call buzzer was broken. What is more worrying is that she was left without any observation for over 3 hours and no nurse checked on her. She could have had a serious reaction to the Anastasia or bled out and no one would have known. Many of her friends are nurses and no the consequences of not being observed. I am amazed and speechless
Visited Orthopaedics on July 2023
Review titled The London Independent Hospital
Replied on 04 August 2023
Dear Sir/Madam, Thank you for leaving us feedback. As a hospital dedicated to its patients and patient experiences, we are gutted to hear that you were unsatisfied with the services rendered to your friend. Firstly, we want to apologise as we want our patients and visitors to always feel safe and know they are in good hands. Please send an email to LIHPatientFeedback@circlehealthgroup.co.uk if you would like us to delve further into the matter. Best Wishes, London Independent Hospital
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Waited five months for an appointment. Cancelled with four hours notice, and now have to wait for 6 weeks longer, whilst in significant pain. Can't get through to them by phone at all. Waited in excess of 5 hours to speak to someone, can't get through. When I did, call handler unsympathetic and unhelpful. Was told if I'd got through sooner, could have had an appointment this week. A bit insulting when I'd been stuck on hold having called the moment the cancelled appointment text came through.
Visited Orthopaedics on May 2023
Review titled The London Independent Hospital
Replied on 05 May 2023
Dear Sir/Madam, We are sorry to hear about the experience you had. We understand this must be challenging. Our telephone lines are extremely busy due to the high demand. Our staff are expected to treat everyone with respect and be professional at all times. We would like to address the situation as soon as possible. Please send us an email to LIHPatientFeedback@circlehealthgroup.co.uk with your full name and contact details so that a member of our team can call you. Best Wishes Team at London Independent Hospital
Information supplied by Circle Health Group Limited