Tameside & Glossop Integrated Care NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Worst experience in 6 years
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
I usually have good experience when I visit the maternity ward but this time was horrible. I had an appointment at 2o clock and I left the clinic at 6:40. I was seen by the midwife but not by a doctor who forgot I was in the room waiting. I asked 2/3 times to be seen but it was delayed. I eventually said im leaving and I was told it was upto me. I find it unacceptable I had to wait 4 hours and a half and still did not see a doctor nor I got an apology. Instead I was told think positive not being seen means you don’t have an emergency. When I met two of my friends who came a lot later than me, they were seen and left hours before me and they did not have any emergency. And to make it better I even got a parking ticket. Thank you so much to the antenatal clinic. Put me in a room and forget about my existence in there. No apology and nothing. Please do your job, you’re paid for it.
Visited Maternity services on October 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 20 November 2023
I was very sorry to read that you have had difficult experience when you visited the Antenatal Clinic. To help us respond to your concerns, please contact the Patient Advice Liaison Team at palsandcomplaints@tgh.nhs.uk or by calling 0161 922 4466 and a member of the team will be able to assist you with taking forward these concerns.
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Review titled so disappointed
Rated 3 stars out of 5
by alan kibble - Posted on 31 August 2023
due to an administrative error on my consultants letter to my gp i am unable to obtain repeat prescrition to continue treatment after the 4 month review. simple answer really gp said they will clarify by email with dermatology and then continue to issue repeat prescription. why am disappointed because after one month dermatology have not clarified or replied to gp emails the telephone number on the clinic web site is unobtainable ?? i have left messages for the secretary's to ring me but no response in essence the dermatology clinic in my experience is uncontactable and in my case unresponsive after one month of failure despite repeated efforts to speak to the clinic my condition is now regressing and this is totally unavoidable if someone would respond i will keep trying but i feel my next option is to physically attend the clinic and try to speak to a human being not leave messages or emails which are ignored ???
Visited Dermatology on August 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 04 September 2023
I was very sorry to read that you have had difficulty in contacting the Dermatology Department at Tameside Hospital. To help us respond to your concerns, please contact the Patient Advice Liaison Team at palsandcomplaints@tgh.nhs.uk or by calling 0161 922 4466 and a member of the team will be able to assist you in contacting the Department.
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Review titled Above excellent service
Rated 5 stars out of 5
by Christopher sleigh - Posted on 19 July 2023
The service and attention from surgeon and nurses was absolutely fantastic. I cannot praise them enough!everyone was so attentive and professional. A big thank you! A credit to the Nhs
Visited Oral and Maxillofacial Surgery on July 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 20 July 2023
Thank you for your feedback about your recent admission to Tameside Hospital. I was pleased to read that staff were attentive and professional and that you had a very positive experience. Your comments have been shared with the surgical division, so they are aware of your appreciation. If you would like to share any further feedback, please contact patient.experience@tgh.nhs.uk and the team will be happy to share your compliments or comments further.
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Review titled Efficient and thorough
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
Having experienced a knee injury, initially I called 111 where I was able to explain my condition. Questions were thorough and as I wasn’t experiencing severe pain, I was referred on to a specialist department, being informed I would be contacted within 4 hours. Around 2 hours later I was contacted by my local hospital. Having ascertained my condition I was recommended to attend the a and e department in the morning, where I would be referred to an emergency practitioner nurse. I was pleased that a and e had my record in the morning, and once questioned by triage, I was immediately sent to the walk-in centre where I was attended to within 15 minutes. My injury was assessed, diagnosed and I was offered an X-ray for my own peace of mind. The wait for an X-ray was 20-30 minutes; on returning to the walk-in centre I was seen within 10 minutes to receive the results of the X-ray. As there wasn’t a problem, I was able to leave the hospital with self-care guidance and reference numbers if needed in future. I was impressed with the whole beginning to end experience which saved me time, and freed up the a and e department which I otherwise might have attended being concerned about my injury. My huge thanks to all concerned.
Visited Accident and emergency services on July 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 06 July 2023
Thank you for your feedback about your recent visit to the Emergency Department and the Urgent Treatment Centre. I was pleased to read that staff were able to assist you during your visit and helped to ensure that you were seen as quickly as possible on arrival. I do hope that your recovery from your injury goes well. Your comments have been shared with the Department and staff involved in your care, so they are aware of your appreciation. If you would like to share any further feedback, please contact patient.experience@tgh.nhs.uk and the team will be happy to share your compliments or comments further.
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Review titled Fantastic
Rated 5 stars out of 5
by Laura Hollingworth - Posted on 21 July 2023
My mum fell and cut her head and was advised by her GP to go to hospital, from us walking in the staff were amazing very re- assuring and through can not fault the hospital and staff, thank you so much.
Visited Geriatric Medicine on July 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 24 July 2023
Thank you for sharing your mother’s experience when she attended Tameside Hospital. I was sorry to read that your mother had fallen, though I am happy that staff at the hospital were able to provide reassurance and support, and I do hope that your mother makes a good recovery as quickly as possible. Your comments and feedback have been shared with staff, who will appreciate receiving this. If you would like to share any further feedback, please contact patient.experience@tgh.nhs.uk and the team will be happy to share your compliments or comments further.
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Review titled Great service.
Rated 5 stars out of 5
by Trevor Seddon - Posted on 19 June 2023
Recently I had a phone call cardiology appointment which is a very good way to carry out patient screening, for both staff and patients, saving valuable time. As a result of the consultation I received an appointment for a test to be carried out at TGH which arrived soon after the initial consultation. This was first class service as is always the case at TGH. Well done the cardiology department and well done TGH.
Visited Cardiology on May 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 21 June 2023
Thank you for posting your comments about your recent experience with the Cardiology Department. I was pleased to read that you found your telephone appointment to be beneficial, and that staff were then able to arrange a timely follow up appointment at the Hospital. Your comments have been shared with the Cardiology Service and staff involved in your care, so they are aware of your appreciation. If you would like to share any further feedback, please contact patient.experience@tgh.nhs.uk and the team will be happy to share your compliments or comments further.
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Review titled Great service.
Rated 5 stars out of 5
by Trevor Seddon - Posted on 18 June 2023
Had a phone call cardiology appointment. This is a very good way to carry patient screen when it can be applied; saves time. From this phone call a further appointment has been booked and one that I will have to visit TGH; received the appointment within days of the phone call appointment. The service was brilliant as is always the case at TGH. Well done the cardiology department and well done TGH.
Visited Cardiology on May 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 19 June 2023
Thank you for posting your comments about your recent experience with the Cardiology Department. I was pleased to read that you found your telephone appointment to be beneficial, and that staff were then able to arrange a timely follow up appointment at the Hospital. Your comments have been shared with the Cardiology Service and staff involved in your care, so they are aware of your appreciation. If you would like to share any further feedback, please contact patient.experience@tgh.nhs.uk and the team will be happy to share your compliments or comments further.
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Review titled Lwr Green Floor XRay
Rated 5 stars out of 5
by Peter Lamb - Posted on 14 April 2023
First class service ! Lovely people ! Special thanks to reception (sorry can’t leave your name) Nothing too much trouble on what was a very busy morning Thank You !
Visited Don't know on April 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 17 April 2023
Thank you for posting about your recent experience when you attended the x -ray department at Tameside Hospital. I was pleased to read that you had such a positive experience and that members of the reception team were able to support you during your time in the Department. Your feedback has been shared with the clinical support services management team so that they are aware of your comments and can pass these onto the reception and radiography teams. Thank you again for taking the time to share these compliments and your experience.
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Review titled Hypertrophic Cardiomyopathy
by Danish girl - Posted on 17 April 2023
I saw my GP 3weeks ago with Symptoms of severe Breathlessness and after preliminary examination & ECG . She noted problems with The ECG results, and concern over a Heart Murmur. She referred me to Cardiology Tameside Hospital as a Rapid Access patient. I was seen Quickly within Two Weeks..& a Echocardiogram ordered.. I had this done recently at the beginning of April. The Technician discovered HCM & said The Cardiologist would explain this Diagnosis with me. My concern is not sure when this will be and in the meantime I am desperate to start treatment for my distressing symptoms..
Visited April 2023
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Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 17 April 2023
Thank you for sharing your comments about your cardiology appointment and diagnostic tests. I am sorry that the appointment with the cardiologist has not yet taken place and that the waiting time for this has been longer than you expected. So that we can review your appointment, please contact our PALS and Complaints Team on 0161 922 4466 or at palsandcomplaints@tgh.nhs.uk. A member of the team will be able to support you and contact the relevant staff so that additional information can be provided about your appointment.
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Review titled Fantastic Care
Rated 5 stars out of 5
by Neville Humphries - Posted on 27 April 2023
After being admitted to A & E after suffering a heart attack I was treated quickly and efficiently with great respect. I was to moved to the Accute Cardiology Unit where the care from all of the staff from the consultant to the cleaners was exceptional. I was informed clearly of everything, the staff were caring and compassionate at all times. Can't thank them enough. I was then moved to Ward 30 in the Charlesworth Building for one night. Once again all the staff were amazing. Thank you everyone.
Visited Cardiology on April 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 05 May 2023
Thank you for taking the time to share your positive experience at Tameside Hospital as I appreciate that any attendance and admission to hospital can be a worrying time. I was very pleased to read that you found the staff to be efficient and respectful of your needs and they informed you of your care plan. Your comments have been shared with the departments involved in your care so that they are aware of your appreciation. If you would like to share any further feedback, please contact patient.experience@tgh.nhs.uk and the team will be happy to share your compliments or comments further.
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