Sunderland Royal Hospital - Ratings and reviews
Reviews
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Review titled The ward certainly wasn't clean
by Overtherainbow - Posted on 06 July 2022
I was admitted as a patient on ward 53 as a cancer patient but I had proved positive for Covid therefore ward 53 was the only one available. The staff were in general good and attentive most of the time however the ward certainly wasn't clean. My bed was washed on my arrival but the side table was dirty and I ended up cleaning it myself with wipes, as it is a Covid ward and my immune system doesn't work very well I feel that it should have been cleaned professionally with anti bacterial cleaner. At no point of my stay was it ever wiped, nor were any of the floors swept or mopped, disgraceful. Toilets were also not very clean. The food that first day was abysmal, 3 cold fish fingers and uncooked chips, even the nurse apologised for it, the chips were defrosted but certainly hadn't seen an oven and I wasn't offered anything else instead, I wouldn't have served it to a dog. Other patients, all bed bound unfortunately were either given food on a table and left to manage themselves, or not as the case was, then food was removed with no care that they hadn't eaten anything. On the evening I managed to wash myself for bed but no other patient was offered a wash and at no point while I was in did they ever clean anyone's teeth, this is basic hygiene and care. On an evening our ward was used as the office so the door was open all night with hall lights on, no peace and the nurse in charge spent their full shift there including loud, personal conversations going on all night long. We are patients that are ill and need rest and care whilst in hospital, surely an office or nurses station should be available to allow patients to rest. I received good care from the doctors but other than that I think patients are really not being cared for correctly. Fortunately I didn't have to stay in for long but I do worry about those in for long time care, it was depressing to see. If you're not capable of looking after yourself whilst in there you don't really stand a chance. It didn't help that visitors weren't allowed so families don't have any knowledge of the poor standard of care. I really hope someone reads this and sits up and does something about it and not just sweep it under the carpet.
Visited June 2022
Provided by Care opinion
Sunderland Royal Hospital has not yet replied.
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Review titled Great care given
Rated 5 stars out of 5
by Anonymous - Posted on 02 July 2022
After trip to a very busy A and e childrens dept,waiting 4 hours to finally get seen these nurses did great job considering how busy it was.Care of staff was excellent on night shift as well as staff on ward f64 care was spot on ftom night shift to day shift.
Visited Children's & Adolescent Services on June 2022
Review titled Sunderland Royal Hospital
Replied on 30 August 2022
Thank you for leaving this review about our children's A&E/F64 team! We're glad to read your little one received excellent care during their stay with us.
Provided by Care opinion
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Review titled Ectopic pregnancy
by Lin8 - Posted on 16 May 2022
In 2020 I had a ectopic pregnancy during covid and i was the worst experience of my life however the staff were amazing, Unfortunately again last week I had a second ectopic pregnancy this time d47 staff at Sunderland hospital allowed my partner to stay with me thought out my stay they were amazing caring compassionate attentive I can’t thank them enough for there hard work and to the surgeon who saved my only Fallopian tube I can’t put into words what it means to me This hospital and ward d47 are absolutely amazing
Visited May 2022
Provided by Care opinion
Sunderland Royal Hospital has not yet replied.
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Review titled rude staff
by augustrd95 - Posted on 30 June 2022
Ward B20 needs a shake up in my opinion, one of the worst wards I have ever been on. The staff aka Nurses are very rude and lazy they leave everything for the auxiliary to do, one even fell asleep then made out I was losing the plot ,they didn't bother taking the plates away after meals they were left all night until the morning . I would never want to return to that ward
Visited May 2022
Provided by Care opinion
Review titled Sunderland Royal Hospital
Replied on 30 August 2022
Hi there, all feedback is important to us both good and bad, so that we can continue to learn and improve. We're sorry to hear of your experience during your stay on Ward B20 and should you wish for us to look into this further please contact our advice and complaints team on: Email: stsft.adviceandcomplaints@nhs.net Telephone: 0191 569 9855 or Freephone 08005876513
Provided by Care opinion