St Mary's Hospital (HQ) - Ratings and reviews
Reviews
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
Repeated appointments with no clear point, such as “to avoid getting lost in the system” or with staff who had not had information from previous appointments. No effective treatment was given at any point and my belief that any will be given is now gone. Finally, I was booked into a phone appointment and took time off work for it, and it never arrived. I was then given a letter saying I had missed the appointment (claiming a call time 2 hours 2 minutes late) and that I was discharged from your care. I see no alternative but to seek private medical help. This has wasted my time, energy and money as well as NHS time and money.
Visited Orthopaedics on January 2024
Review titled St Mary's Hospital (HQ)
Replied on 17 January 2024
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologies to you for your experience at St Mays hospital services. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net .
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Review titled Friendly and proficient
Rated 5 stars out of 5
by Stephen James Felton - Posted on 20 December 2023
The Audiologist sorted out a problem with my Hearing Aids today in the usual friendly efficient way that this department always does.
Visited Audiology services (community) on December 2023
Review titled St Mary's Hospital (HQ)
Replied on 21 December 2023
Positive feedback response Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Audiology department. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Repetitive cancellations
Rated 1 star out of 5
by Anonymous - Posted on 23 December 2023
The care from the gynaecology department is shocking. As an individual who works in another London NHS Trust, I'm truly appalled as to how long patients have to wait for treatment plans. I have been under the gynaecology team at St. Mary's since April 2022. I have had one face to face appointment after multiple cancellations - which the department don't have the decency to directly contact you of, you find out through a notification on your NHS app. I've had scans that were done in August of 2023 that have yet to be discussed in an MDT meeting. It's shocking, and to be frank embarassing. If St. Mary's can't care for their patients, they should approach the situation with humility and transfer patients elsewhere where they can be cared for. Women's health is already not taken seriously, the care from St. Mary's in this regard amplifies this rhetoric. I have been made aware of yet another cancellation of a follow up appointment from a scheduled March 2024 to August 2024. This would total more than two years as a patient within the gynaecology department and I feel as if there has been nothing done for me.
Visited Gynaecology on December 2023
Review titled St Mary's Hospital (HQ)
Replied on 23 January 2024
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very sorry to read of your experience with our gynaecology service. I will forward your feedback to senior management in gynaecology. If you would like to contact me with your name and date of birth I will be more than happy to put your name to the concerns raised and hopefully get some feedback for you. My email address is john.ward22@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Anna Giddings - Posted on 26 November 2023
The staff were so wonderful and I was throughly dealt with. Very kind Doctors. Scans and blood tests all done. Good atmosphere too.
Visited Accident and emergency services on November 2023
Review titled St Mary's Hospital (HQ)
Replied on 27 November 2023
Dear Ms Giddings Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our A&E service at St Mary's Hospital. I will forward your feedback to senior management in Emergency Medicine. I am sure that they will be very happy to receive this. Again, many thanks for contacting PALS. Kind regards John
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Review titled Excellent out patient care
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
My first consultation was thorough and informative, I was prescribed new medication and the clinic letter arrived by email on the same evening. An excellent service.
Visited Chronic Obstructive Pulmonary Disease on November 2023
Review titled St Mary's Hospital (HQ)
Replied on 15 November 2023
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our COPD clinic at St Mary's Hospital. I will forward your feedback to senior management in Respiratory Medicine. I am sure that they will be very happy to receive this. . If you would like to contact me with your name and date of birth I will be more than happy to put your name to the positive comments . My email address is john.ward22@nhs.net. Again, many thanks for contacting Imperial College Healthcare NHS Trust. Kind regards John John Ward | PALS Officer
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Review titled Efficiently managed
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
The radiology department at SMH is efficiently managed, the staff are very professional and polite. The appointment system works very well.
Visited Imaging services on October 2023
Review titled St Mary's Hospital (HQ)
Replied on 01 November 2023
Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices. Patient Advice and Liaison Service (PALS) has passed on your comments to the Radiology Service Manager. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled No service
Rated 1 star out of 5
by Stephen - Posted on 07 October 2023
I was seen by a very professional triage nurse within about two hours of arrival and it was deemed I was unwell enough to see an A&E doctor for possible concusion following an unexplained black out. Despite being told I would need a CT scan... to rule out a brain bleed I was ushered into a filthy cramped waiting room and ignored for five hours with no access to a usable toilet. At hour five I asked how long it would likely take, I was told it would be 7+ hours to see somebody and when I pushed they confirmed I would then just start another queue for the CT scan only to again queue to see the doctor for my results... meaning the 7 hours quoted was really 12+ befor anything meaningful would be done. Only when I signed to discharge myself did somebody hurriedly look at my ECG result to reassure me I wasn't having a heart attack despite that really never being my issue! So five hours wasted and no help given... a truly broken system. The staff I spoke too all clearly wanted to help but they have to function in a broken system that lacks the resources to offer any real service. Incredibly dissapointing
Visited Accident and emergency services on October 2023
Review titled St Mary's Hospital (HQ)
Replied on 10 October 2023
Imperial College Healthcare NHS Trust is very concerned about your posting on NHS Choices and wishes to sincerely apologise for your experience in our Accident & Emergency Department at St Mary's hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the Service Manager for the A&E Department. Patient Advice and Liaison Service (PALS) would like to be able to look into this matter on your behalf. We would like to encourage you to contact PALS on either 0203 312 7777 or email imperial.pals@nhs.net
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Review titled very good
Rated 4 stars out of 5
by Anonymous - Posted on 08 November 2023
I had a CT scan on 22/10 , even though the service was very good on the day , I have yet to receive my result I check every day on patients know best , no result why does it take so long to get the report ?
Visited Imaging services on October 2023
Review titled St Mary's Hospital (HQ)
Replied on 13 November 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received I have passed on your comments to the relevant service . Thank you for taking the time to post your response. It is common practice for the referring consultant to review the scans, prior to being uploaded to Patient Know Best. It may be worthwhile you contacting your referring consultants.
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Review titled Worst staff and unnecessary waiting time
Rated 1 star out of 5
by Asif Shafi - Posted on 14 September 2023
Staff was rude and not helpful, I left without treatment after almost six hour of wait, I was dead tired, no space to sit or sleep, people shouted at staff because they were so rude. Looks like people are being treated like animals, stuffed in small space and waiting for 8-10 hours to be seen by staff for a total duration of 20-30 minutes. What’s the system NHS has designed? Why highly tax paying nation in the world is being treated like third world country? In A&E, it’s written 4 hours to see nurse then 8-10 hours to see a doctor, why is it like that? Is it a crime to get sick and come to A&E? Your system a failure and your priority is just to get more and more money but not to give speedy and quality services to the nation. Jokers write my discharge time within 2 hours of my admission while I left hospital after six hours of discomfort. No one wants to come in A&E and GP are just time eaters.
Visited Accident and emergency services on September 2023
Review titled St Mary's Hospital (HQ)
Replied on 14 September 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologies to you for your experience at the Emergency Department A&E in St Mary's hospital. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the the service.
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Review titled Superb Staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
I had to leave a review of how thankful I am to all the staff at the Ashwood Centre, one of the loveliest experiences I have had in a hospital. Each and everyone of the staff were so lovely and went above and beyond to ensure I was helped. I couldn’t be more grateful of all your work, keep being amazing 🤍
Visited Sexual health services on September 2023
Review titled St Mary's Hospital (HQ)
Replied on 07 September 2023
Good afternoon. I believe you have contacted the wrong hospital. Imperil NHS Trust do not have a Ashwood center.