St Lukes Hospital
33 Leicester Road, Market Harborough, Leicestershire, LE16 7BNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled cancelled colonoscopy
Rated 4 stars out of 5
by David Mitchell - Posted on 17 June 2024
Attended today, 17/6 having followed diet for three days and having taken Plenvu ready for process. Changed into gown and after a wait was told colo-rectal doctor not turned up so whole thing cancelled. Diabolical. At the least I expect a personal apology from the doctor with an explanation. This can be sent to me by email. The staff at St Lukes cannot be faulted. A complete waste of three days preparation plus additional cost of Uber home. My son-in-law who is a colorectal surgeon cannot understand how this can happen without explanation.
Visited Diagnostic Endoscopy on June 2024
Review titled St Lukes Hospital
Replied on 19 June 2024
Dear Mr Mitchell Thank you for contacting us about your experience. I can completely understand your frustration and dissapointment - it is far from ideal to be cancelled after taking bowel prep. Unfortunately we cannot see your email address onh this system, therefore if you would like to send your concerns to our complaints department, we will happily investigate and respond to you in writing. The email address for complaints is: PALSComplaints@uhl-tr.nhs.uk In the interim please accept our sincere apologies for this occurrence.
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Review titled A painless and very proffessional service.
Rated 5 stars out of 5
by John Mckinneley - Posted on 15 January 2024
I attended today for a colonoscopy and would just like to leave my appreciation for the work of the entire staff within the unit. The procedure was painless, carried out in a very proffessional and caring manner. Thank you one and all for making my short stay as stress free as possible.
Visited Diagnostic Endoscopy on January 2024
Review titled St Lukes Hospital
Replied on 17 January 2024
Dear Sir Thank you for taking the time to write and feedback on your experience of the endoscopy unit at St Lukes. I am pleased to hear that your experience was good. We take all feedback (negative and positive) very seriously, and I will ensure that your comments are fed back to the team. Thank you.
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Review titled Exceptional service
Rated 5 stars out of 5
by Jenny - Posted on 03 November 2023
This hospital has restored my faith in the NHS after months of nothing but problems with my care. When booking my appointment the lady went out of her way to suit my needs. The receptionist was kind and friendly. The nurse explained everything and put me it ease as well as going out of her way to help. The team that carried out my procedure were understanding, helpful and caring. The facilities were well thought out and they listened and answered the questions I had which I have not been able to get elsewhere. I wish I could gave all my appointments and care at this hospital. Thank you.
Visited Gastrointestinal and Liver services on November 2023
Review titled St Lukes Hospital
Replied on 06 November 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Switchboard woes
Rated 3 stars out of 5
by Anonymous - Posted on 29 June 2023
Needed to get a contact number for the outpatient’s wound clinic, so I rang the switchboard. Got robot response: ”you are being transferred to the operator” then “that extension is not valid” on a loop. This at 15.30 on a weekday.
Visited Don't know on June 2023
Review titled St Lukes Hospital
Replied on 04 July 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
Provided by Care opinion
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Review titled Friendly helpful receptionist
Rated 5 stars out of 5
by Mr Clive Marks - Posted on 07 May 2023
Although it’s called a walk in minor injury service, you have to book an appointment in advance. Despite this I was offered an appointment within 25 minutes. The nurse I saw was polite and professional.
Visited Don't know on May 2023
St Lukes Hospital has not yet replied.
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Review titled Great Care
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2023
An endoscopy is not something you'd choose to have. But a very clean unit with friendly staff from reception though to the nurses and doctors all of whom ensured you felt cared for and that your dignity was always maintained made the experience a lot better than feared. Thanks to all involved.
Visited Diagnostic Endoscopy on April 2023
Review titled St Lukes Hospital
Replied on 18 April 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Very poor customer service
Rated 2 stars out of 5
by Chris Wright - Posted on 06 February 2023
Brought my daughter up to have a deep wound seen to following an incident at home only to be greeted by a rude, obnoxious and unhelpful receptionist. I have a child with blood pouring down her leg and was greeted with zero empathy or assistance. It isn’t clear on the website, on the door or reception why we weren’t able to see someone and ended up having to go to a walk in at Corby over 20 mins away! This ‘hospital’ is only a hospital in name not function and with a workforce that doesn’t give a stuff!!
Visited Don't know on February 2023
Review titled St Lukes Hospital
Replied on 07 February 2023
Dear Patient Thank you for your feedback. I was sorry to hear about your distressing experience of the Urgent Care Centre. Unfortunately this is not managed by UHL. I believe it is managed by Derbyshire Health United (DHU) should you wish to lodge a complaint (dhuurgentcare.clinicalgovernance@nhs.net).
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Review titled Excellent support
Rated 5 stars out of 5
by Wendy Wright - Posted on 08 March 2023
We called in after finding out my blood pressure was very high. We live on our Narrowboat. After hearing what my BP was the nurse we spoke to was brilliant, took me on as a Temporary patient and seen a doctor within 10 minutes. Gave me a prescription for BP meds. Seen me again the following week for a check up. Excellent surgery. Thank you
Visited General Surgery on February 2023
St Lukes Hospital has not yet replied.
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Review titled Awesome Doctors and Nurses
Rated 5 stars out of 5
by Amanda Meza - Posted on 13 January 2023
I was rushed to the er Monday had a heart attack the doctors and nurses did everything they could to bring me back thank you so much I can honestly say I am very grateful for all of you and what you did
Visited Don't know on January 2023
Review titled St Lukes Hospital
Replied on 07 February 2023
Dear Amanda Thank you for your feedback. I am pleased that you received good care and you are now on the mend.
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Review titled Not urgent care or minor injuries. What are you?
Rated 2 stars out of 5
by Elizabeth York - Posted on 02 January 2023
My 82 yr old father cut his hand & it was deeper than a normal plaster could cope with. We went to St Luke’s as I thought it would need to be glued. Was told at St Luke’s they couldn’t do anything with it but no one else waiting & there were enough staff. Told to go on to urgent care at Corby where they duly glued the hand. Corby staff couldn’t understand why dad had been sent to them as there was nothing complicated about the wound. What is going on at St Luke’s? Very strange.
Visited Don't know on January 2023
Review titled St Lukes Hospital
Replied on 07 February 2023
Dear Patient Thank you for your feedback. I was sorry to hear about your distressing experience of the Urgent Care Centre. Unfortunately this is not managed by UHL. I believe it is managed by Derbyshire Health United (DHU) should you wish to lodge a complaint (dhuurgentcare.clinicalgovernance@nhs.net).
Information supplied by University Hospitals Of Leicester NHS Trust