Southmead Hospital - Ratings and reviews
Reviews
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Review titled What outcome??
Rated 3 stars out of 5
by James Patterson - Posted on 11 April 2024
Two heart monitoring tests( an infusion of radio-active material) to check for defects. One on the 12th February, the second on the 19th February. Almost two months on - nothing . Have checked at my GP practice- nothing. Just how long does it take to analysize and feed back??? Posted 11.4.24
Visited Cardiology on February 2024
Review titled Southmead Hospital
Replied on 22 April 2024
Dear James I am sorry to read that you have not received any results as yet. In order for us to investigate this further please email your details to the PALs team at patientadviceandliaisonservice@nbt.nhs.uk Kind regards Leanne Malpas PALs and Complaints Manager
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Review titled Great Service
Rated 5 stars out of 5
by Bridget Bignell - Posted on 30 January 2024
I was really anxious about this appointment but when I got there, the staff were so friendly and lovely really put me at ease. After my two scans, which were done swiftly, carefully, I then saw a doctor, who talked me through the results and next steps. All in all a very good service.
Visited Gynaecology on January 2024
Review titled Southmead Hospital
Replied on 05 February 2024
Dear Bridget Thank you for taking the time to leave your feedback. I am pleased to hear that your appointment was such a positive experience and that you were put at ease. I send my best wishes for your ongoing treatment journey. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Parking Chaos
Rated 3 stars out of 5
by Anonymous - Posted on 16 January 2024
Unfortunately I have the need to visit the hospital 2/3 times a week. I have a blue badge. These past few weeks have been awful with no parking available which has left me missing or late for appointments and has left me extremely anxious and upset. Unfortunately there are no bus routes for me to utilise and I do not qualify for hospital transport as I work. However an Uber each way 3 times a week is not viable on my salary. Unfortunately I need to continue to endure this chaos moving forward as I have no choice than to attend multiple times a week. Something needs to be done to ensure those with disabilities can access the services without this level of stress. I am not in a position to park my car off site and walk 15 minutes.. overall more parking is needed, but failing that, more need to be changed to disabled parking
Visited Don't know on January 2024
Review titled Southmead Hospital
Replied on 30 January 2024
Dear patient I am sorry to hear of your experience with parking.. Please accept our apology for what can be a very frustrating experience. Due to ongoing necessary building of more clinics on site, we are finding that parking spaces are becoming more restricted. These clinics really are a huge commitment to patient care by North Bristol NHS Trust. As our hospital is getting busier with more patients coming for appointments, there will always be a delay in finding a parking space. The parking team have a duty to ensure everyone can park where parking is available. There are certain times of the day when this becomes a huge task. We will always give priority to patients with mobility issues and special clinical needs. Please bear with us while we go through the necessary development of our hospital. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Outstanding care
Rated 5 stars out of 5
by Jeanne Smith - Posted on 03 January 2024
I recently had an endoscopy and colonoscopy at Southmead and the nursing and surgical staff were outstanding. Excellent communication skills and genuine caring and compassion. I could not have asked for better care. A department to be proud of
Visited Diagnostic Endoscopy on January 2024
Review titled Southmead Hospital
Replied on 30 January 2024
Dear Jeanne Thank you for taking the time to leave such positive feedback. I will ensure that the team responsible hear your kind words. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Friendly efficient staff
Rated 5 stars out of 5
by Mel Cooper - Posted on 19 January 2024
First the downside. I had to change wards 4 times in as many days after surgery. Usettling. Second. Every member of the numerous staff that assisted me were friendly & efficient. I would like to praise unreservedly the 2 orderlies, 1 night 1 day, located in my ward, bed 34a, 7b, level 3. I am prevented to name them, but they were outstanding in their professionalism in dealing with 2 very difficult patients at the same time still caring for 3 others in the ward. Absolutey impressive.
Visited Neurology on January 2024
Review titled Southmead Hospital
Replied on 30 January 2024
Dear Mel Thank you for taking the time to leave your feedback. I am sorry to read that you had a number of ward changes whilst you were with us. It can be necessary to move patient around the wards to help facilitate taking patients from theatres and the emergency department. Ward move decisions are not taken lightly but we do appreciate that it can be very unsettling. It is pleasing to hear that you also had a positive experience on those wards and I will ensure that the wider teams hear your kind words. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Super efficient
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
i have had 4 rounds of lithotripsy here, every member of staff on this department has been so kind ,polite , caring and its been a pleasure to have been treated be them.
Visited Urology on January 2024
Review titled Southmead Hospital
Replied on 06 February 2024
Dear patient Thank you so much for taking the time to leave such positive feedback. I will ensure that the team in Lithotripsy hear your kind words. I send my best wishes for your ongoing recovery. Leanne Malpas PALS and Complaints Manager
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Review titled Problems
Rated 1 star out of 5
by Gareth - Posted on 27 January 2024
ICU vary good day staff on my recovery ward ok after got them to clean the room after a blood spillage Night staff a nightmare they ignore the buzzers make a lot of noise joking with each other so sleeping is impossible I had to chance them for my medication up to 45 min late as I had a brain operation has to be set times you complain they say sorry we sort but it should happen Food well the jokes about hospital food must be from this hospital and you tick box for your meal does not mean you will get it If this is view by management please contact me for more details
Visited Trauma services on January 2024
Review titled Southmead Hospital
Replied on 30 January 2024
Dear Gareth Thank you for taking the time to feedback about your experience. If you would like us to investigate on a more formal basis please email all the details regarding your stay to patientadviceandliaisonservice@nbt.nhs.uk Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Brilliant care
Rated 5 stars out of 5
by Ruth - Posted on 29 January 2024
Just wanted to say a massive thank you to everybody at Southmead who was involved in my daughter’s care last night. We might have spent 14 hours in the hospital but everyone was polite, helpful, introduced themselves, kept us up dated and gave us confidence. A very different experience from the night before in Gloucester Hospital. Thank you for your empathy, care and expertise. Ruth
Visited Accident and emergency services on January 2024
Review titled Southmead Hospital
Replied on 30 January 2024
Dear Ruth Thank you very much for taking the time to feedback about your experience. It is lovely to hear of such a positive experience. I will ensure that the team who looked after your daughter hear your kind words. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Excellent staff excellent service
Rated 5 stars out of 5
by Allan Bridson - Posted on 09 December 2023
I attended with my son. Level 3 gate 21. Reception staff were polite and professional. The 2 nurses we had contact with were professional, kind,caring,happy and reassuring. The surgeon was professional and reassuring. The guy outside the main entrance who was sorting out parking was jolly and very helpful. He even returned the wheelchair for me.The whole experience was made very easy and comfortable because every member of staff we had contact with were outstanding. Well done!
Visited General Surgery on December 2023
Review titled Southmead Hospital
Replied on 11 December 2023
Dear Allan Thank you very much for taking the time to leave such lovely feedback. I am pleased to hear that everyone you met was so helpful and professional. I will ensure that that the wider team hear your kind words and I wish you well for the future. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Good experience
Rated 5 stars out of 5
by Leiza - Posted on 03 December 2023
Thank you for seeing me promptly. Your team were friendly, informative, careful with the examination, communicated well and I feel cared for. I am very grateful for this service. Thank you
Visited Breast cancer services on December 2023
Review titled Southmead Hospital
Replied on 05 December 2023
Dear Leiza Thank you for taking the time to feedback about your experience. It is good to hear such lovely comments. To read that you feel cared for is very important and something that our whole team strive to achieve. With kind regards Leanne Malpas PALS and Complaints Manager